Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance Asia and the Pacific India 2008 Category 3 Winner Programme of Communitisation of Public Institutions and Services Government of Nagaland, India Description Empowering local communities to manage essential public social services through the Programme of Communitisation of Public Institutions and Services established by the Government of Nagaland in India. Summary This programme has significantly improved public service delivery in essential services, such as health, education and electricity, through an imaginative empowerment of users at the community level by adopting an innovative legislative framework. It is also playing a key role in achieving the United Nations Millennium Development Goals. The Problem Prior to the implementation of the Communitisation Scheme in Nagaland (the initiative), public social and utility services including health services, education, and electricity were scarce, and very badly managed. The public institutions responsible for those services were ineffective and dysfunctional. A strongly felt and unmet need was how to revitalize the service delivery network and bring about systemic improvement. The Solution In order to improve the management of public services so that they would be responsive to the needs of the population, the government of Nagaland introduced a new concept of service delivery. The citizens themselves were to be responsible for the delivery of public services and be directly involved in the collection of the fees and payments necessary to keep them running. The former Chief Secretary of the Government of Nagaland, Mr. R.S. Pandey conceptualized the initiative and coined the term “communitisation” as a more effective means of conveying the concept underlying this initiative rather than using “decentralization”. Various discussions at the local level were initiated and a concept note was issued and discussed by the government that decided to institutionalize the communitisation of services in the state of Nagaland. After the government’s decision, rules for the communitisation of different sectors – namely, education, health and power supply – were finalized by different committees constituted for this purpose. 262
2008 Category 3: India The active involvement of the political leadership, bureaucracy, civil society and the church in implementing this innovative and novel approach was a distinguishing feature of this initiative. The Village Councils and the Development Boards played a supportive role in the new provision of services. The villagers too started making voluntary contributions in cash, kind and/or labour (social work) for developmental activities as well as for the creation of productive and long-lasting physical assets. Members of the village communities were so enthused by the initiative and its success that they voluntarily participated in: • Enhancing awareness about the benefits of the communitisation programme; • Cleaning the school premises and fencing the compound in their free time and on holidays; • Conducting tuition classes in the evenings for the poorly performing children; • Cooking mid-day meals by taking turns; • Contributing to vocational activities like carpentry, basket making, etc; • Preparing educational kits and teaching aids; • Growing fruits and vegetables in the kitchen gardens attached to the health centres; • Conducting competitions for the students of all nearby schools; and • Building awareness about important issues of common concern like HIV/ AIDS, environmental protection, etc. As a result of the communitisation scheme, covering the areas of health, education and utilities (electricity), there was a marked improvement in the attendance of teachers and students (greater than 90%), in enrolment of students (by 50%-500%), in dropout rates (falling to near 0%) and in performance in examination results (with near 100% pass rate). There was also better availability of textbooks, of the required type and in the required quantity. With the growing popularity of the communitised schools, many private schools closed down, with a significant percentage of their students shifting to the former. In Health Centres, the attendance and availability of doctors and health staff improved significantly (in the range of 90%-100%), unauthorized absence came down drastically (to near 0%) and medicines of the required type and in the required quantity became available. The number of patients willing to visit, and be treated at the communitised village dispensaries, increased by 50%-100%. As far as the electric power supply was concerned, the Village Electricity Management Boards (VEMB) undertook repairs and replacement of faulty electricity meters and took care of the small-time requirements of infrastructure through the 20% rebate that the Electricity Department was providing them, on billed amounts. This 263
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2008 Category 3: India<br />
The active <strong>in</strong>volvement of the political leadership, bureaucracy, civil society <strong>and</strong> the<br />
church <strong>in</strong> implement<strong>in</strong>g this <strong>in</strong>novative <strong>and</strong> novel approach was a dist<strong>in</strong>guish<strong>in</strong>g feature<br />
of this <strong>in</strong>itiative. The Village Councils <strong>and</strong> the Development Boards played a<br />
supportive role <strong>in</strong> the new provision of services. The villagers too started mak<strong>in</strong>g<br />
voluntary contributions <strong>in</strong> cash, k<strong>in</strong>d <strong>and</strong>/or labour (social work) for developmental<br />
activities as well as for the creation of productive <strong>and</strong> long-last<strong>in</strong>g physical assets.<br />
Members of the village communities were so enthused by the <strong>in</strong>itiative <strong>and</strong> its success<br />
that they voluntarily participated <strong>in</strong>:<br />
• Enhanc<strong>in</strong>g awareness about the benefits of the communitisation programme;<br />
• Clean<strong>in</strong>g the school premises <strong>and</strong> fenc<strong>in</strong>g the compound <strong>in</strong> their free time<br />
<strong>and</strong> on holidays;<br />
• Conduct<strong>in</strong>g tuition classes <strong>in</strong> the even<strong>in</strong>gs for the poorly perform<strong>in</strong>g children;<br />
• Cook<strong>in</strong>g mid-day meals by tak<strong>in</strong>g turns;<br />
• Contribut<strong>in</strong>g to vocational activities like carpentry, basket mak<strong>in</strong>g, etc;<br />
• Prepar<strong>in</strong>g educational kits <strong>and</strong> teach<strong>in</strong>g aids;<br />
• Grow<strong>in</strong>g fruits <strong>and</strong> vegetables <strong>in</strong> the kitchen gardens attached to the<br />
health centres;<br />
• Conduct<strong>in</strong>g competitions for the students of all nearby schools; <strong>and</strong><br />
• Build<strong>in</strong>g awareness about important issues of common concern like HIV/<br />
AIDS, environmental protection, etc.<br />
As a result of the communitisation scheme, cover<strong>in</strong>g the areas of health, education<br />
<strong>and</strong> utilities (electricity), there was a marked improvement <strong>in</strong> the attendance of teachers<br />
<strong>and</strong> students (greater than 90%), <strong>in</strong> enrolment of students (by 50%-500%), <strong>in</strong><br />
dropout rates (fall<strong>in</strong>g to near 0%) <strong>and</strong> <strong>in</strong> performance <strong>in</strong> exam<strong>in</strong>ation results (with<br />
near 100% pass rate). There was also better availability of textbooks, of the required<br />
type <strong>and</strong> <strong>in</strong> the required quantity. With the grow<strong>in</strong>g popularity of the communitised<br />
schools, many private schools closed down, with a significant percentage of their<br />
students shift<strong>in</strong>g to the former.<br />
In Health Centres, the attendance <strong>and</strong> availability of doctors <strong>and</strong> health staff improved<br />
significantly (<strong>in</strong> the range of 90%-100%), unauthorized absence came down<br />
drastically (to near 0%) <strong>and</strong> medic<strong>in</strong>es of the required type <strong>and</strong> <strong>in</strong> the required quantity<br />
became available. The number of patients will<strong>in</strong>g to visit, <strong>and</strong> be treated at the<br />
communitised village dispensaries, <strong>in</strong>creased by 50%-100%.<br />
As far as the electric power supply was concerned, the Village Electricity Management<br />
Boards (VEMB) undertook repairs <strong>and</strong> replacement of faulty electricity meters<br />
<strong>and</strong> took care of the small-time requirements of <strong>in</strong>frastructure through the 20% rebate<br />
that the Electricity Department was provid<strong>in</strong>g them, on billed amounts. This<br />
263