Good Practices and Innovations in Public Governance 2003-2011

More documents

Recommendations

Info

Good Practices and InnovATIONS in Public Governance 2003 UNPSA Winners Category 1: Improvement of Public Service Results Region Country Initiative Description Pg Asia and Singapore Infocom Development Building confidence amongst businesses and 399 the Pacific Authority, TrustSg Programme consumers so as to spur e-Commerce growth Europe and North Am. Greece Call Centre 1502, Ministry of Interior Obtaining official documents made easy by integrating services into a “One-Call-Shop” 402 Latin Am., Caribbean Bolivia National Customs Services of Bolivia Introducing a client oriented service culture by reforming the country’s Custom Administration 404 Western Asia Oman Cleanliness of Muscat Municipality Dealing with the issue of urban cleanliness by providing and maintaining municipal services 406 Category 2: Improvement of the Quality of the Public Service Process Region Country Initiative Description Pg Europe and Spain Ayuntamiento de Alcobendas, Improving relationships between citizens and the 408 North Am. Local Council of Alcobendas municipal govt. by launching an online portal Latin Am., Caribbean Mexico Integral Family Development System of Tamaulipas State Creating a govt. entity to coordinate and monitor the hydraulic policy, addressing water shortages 410 Western Asia Egypt The Ministry of State for Admin. Development (MSAD) Providing faster service to citizens by Automating Service Request procedures 412 Category 3: Innovations Initiatives in the Public Service Region Country Initiative Description Pg Africa Zambia Patents and Companies Reducing business cost by privatizing the Patents and 415 Registration Office (PCRO) Companies Registration Office Asia and the Pacific Republic of Korea Public Procurement Service Introducing an electronic procurement system to improve procurement services’ efficiency 417 Europe and North Am. Canada Neighborhood Integrated Service Team (NIST), Vancouver Empowering citizens by integrating services at city level to address difficult community issues 419 Europe and North Am. Italy Efficiency in Admin. (PADEA) Department for Public Admin. Creating a Department open to innovation in public administration 421 Latin Am., Caribbean Chile Servicio de Impuestos Internos (SII), Internal Revenue Service Innovating the tax system so that filing taxes becomes easier and less costly for all citizens 423 Western Asia Lebanon Education Centre for Research and Development, Lebanon Reforming educational structures and creating an educational centre to respond to changing needs 425 xxii
Good Practices and Innovations in Public Governance Overview 1
Page 1: Good Practices and Innovations in P
Page 4 and 5: DESA MISSION STATEMENT The Departme
Page 6 and 7: Good Practices and InnovATIONS in P
Page 42 and 43: Graph 4: United Nations Public Serv
Page 74 and 75:
Good Practices and InnovATIONS in P
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Page 168 and 169:
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 197 and 198:
2009 United Nations Public Service
Page 199 and 200:
2009 Category 1: republic of Korea
Page 201 and 202:
2009 Category 1: Sweden Europe and
Page 203 and 204:
2009 Category 2: South Africa Afric
Page 205 and 206:
2009 Category 2: Thailand Asia and
Page 207 and 208:
2009 Category 2: Egypt Western Asia
Page 209 and 210:
Page 211 and 212:
2009 Category 3: Republic of Korea
Page 213:
2009 Category 4: Poland Europe and
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Page 228 and 229:
Page 230 and 231:
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Page 246 and 247:
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
Page 274 and 275:
Page 276 and 277:
Page 278 and 279:
Page 280 and 281:
Page 282 and 283:
Page 284 and 285:
Page 286 and 287:
Page 288 and 289:
Page 290 and 291:
Page 292 and 293:
Page 294 and 295:
Page 296 and 297:
Page 298 and 299:
Page 300 and 301:
Page 302 and 303:
Page 304 and 305:
Page 306 and 307:
Page 308 and 309:
Page 310 and 311:
Page 312 and 313:
Page 314 and 315:
Page 316 and 317:
Page 318 and 319:
Page 320 and 321:
Page 322 and 323:
Page 324 and 325:
Page 326 and 327:
Page 328 and 329:
Page 330 and 331:
Page 332 and 333:
Page 334 and 335:
Page 336 and 337:
Page 338 and 339:
Page 340 and 341:
Page 342 and 343:
Page 344 and 345:
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
Page 368 and 369:
Page 370 and 371:
Page 372 and 373:
Page 374 and 375:
Page 376 and 377:
Page 378 and 379:
Page 380 and 381:
Page 382 and 383:
Page 384 and 385:
Page 386 and 387:
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
Page 395 and 396:
Page 397 and 398:
2004 Category 1: Morocco Africa Mor
Page 399 and 400:
2004 Category 1: Canada Europe and
Page 401 and 402:
2004 Category 1: Brazil Latin Ameri
Page 403 and 404:
2004 Category 1: Brazil Many countr
Page 405 and 406:
2004 Category 2: Cameroon Africa Ca
Page 407 and 408:
2004 Category 2: Australia Asia and
Page 409 and 410:
2004 Category 2: Austria Europe and
Page 411 and 412:
2004 Category 2: Brazil Latin Ameri
Page 413 and 414:
Page 415 and 416:
2004 Category 3: South Africa Since
Page 417 and 418:
2004 Category 3: Malaysia NPC champ
Page 419 and 420:
2004 Category 4: Philippines Asia a
Page 421 and 422:
Page 423 and 424:
2003 Category 1: Singapore Asia and
Page 425 and 426:
2003 Category 1: Singapore technolo
Page 427 and 428:
2003 Category 1: Greece The agencie
Page 429 and 430:
2003 Category 1: Bolivia To underta
Page 431 and 432:
Page 433 and 434:
2003 Category 2: Spain period, the
Page 435 and 436:
2003 Category 2: MEXICO • Creatio
Page 437 and 438:
2003 Category 2: Egypt • Integrat
Page 439 and 440:
2003 Category 3: Zambia Africa Zamb
Page 441 and 442:
2003 Category 3: Republic of Korea
Page 443 and 444:
2003 Category 3: Canada Europe and
Page 445 and 446:
2003 Category 3: Italy Europe and N
Page 447 and 448:
2003 Category 3: Chile Latin Americ
Page 449:
2003 Category 3: Lebanon Western As
Page 453 and 454:
Page 455 and 456:
The Impact of the UNPSA on InnovATI
Page 457 and 458:
The Impact of the UNPSA on InnovATI
Page 459 and 460:
Page 461 and 462:
Lessons Learned on InnovATION in Go
Page 464:
This publication provides an overvi
show all

Good Practices and Innovations in Public Governance 2003-2011

Create successful ePaper yourself

Delete template?

Save as template?