Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance 2005 UNPSA Winners Category 1: Improving Transparency, Accountability, and Responsiveness in the Public Service Region Country Initiative Description Pg Asia and India Citizen-Govt. Partnership: Creating networks of local groups to discuss problems 353 the Pacific Bhagidari. NCT, New Delhi with government representatives Europe and North Am. Canada The Vancouver Agreement, City of Vancouver Innovative partnerships between government agencies and NGOs at all governmental levels 354 Category 2: Improving the Delivery of Public Services Region Country Initiative Description Pg Africa Morocco Autonomous Estab. of Exports Quality monitoring process of fruits & vegetables for 357 Control and Coord. (EACCE) export by decentralizing exports control Europe and North Am. Spain Public Employment Service of Castile and Leon A public employment service responsible for training and promoting employment 359 Latin Am., Caribbean Mexico Secretariat of Water, Public Work and Infrastructure Development Coordinating and monitoring the hydraulic policy to address water shortage 362 Category 3: Application of Information and Communication Technology in Government Region Country Initiative Description Pg Asia and Singapore Online Application System for Using ICT to favor a positive business environment: 364 the Pacific Integrated Services (OASIS) the creation of an online platform Europe and North Am. Canada The Canadian Consumer Affairs Gateway (CCIG) Online source of inter-jurisdictional information to restore efficiency in the market place 366 Latin Am., Caribbean Mexico Government Unit of Electronics and Technological Information Enhancing transparency and accountability through technology 369 xx
UNPSA Winners 2003-2011 At A Glance 2004 UNPSA Winners Category 1: Improvement of Public Service Results Region Country Initiative Description Pg Africa Morocco Program Provisioning Drinking Increasing school enrollment and reducing disease by 373 Water to Rural Populations providing clean water to rural populations Europe and North Am. Canada Information Service for Business Community Responding to entrepreneurs’ needs by creating a single-window information service 375 Latin Am., Caribbean Brazil Citizen Assistance Service Centres (SAC) Creating a One-Stop-Shop centre offering full service for citizens’ administrative documents 377 Category 2: Improvement of the Quality of the Public Service Process Region Country Initiative Description Pg Africa Cameroon The AQUARIUM Minimizing corruption in public service through a new 381 Project of Sigipes HR management system Asia and the Pacific Australia Professionalism in Financial and Personnel Management Enhancing accountability and promoting excellence in public employment management 383 Europe and North Am. Austria Administration Reform project, District Admin. Zell am See Making “each citizen a King” by promoting a client-oriented mentality 385 Latin Am., Caribbean Brazil Participatory Budget in the City of Belo Horizonte Defining priorities in the city’s budget by involving citizens in budgetary process 387 Category 3: Innovations in Public Service Region Country Initiative Description Pg Africa South Mobile Community Service Centre, Establishing a rural mobile community safety centre to 390 Africa Limpopo Province Police provide visible and accessible police services Asia and the Pacific Malaysia NPC Interactive e-Benchmark Database for Benchmarking Developing an IT-based benchmarking system to speed up data collection and computation 392 Category 4: Application of information and communication technology in local government Region Country Initiative Description Pg Asia and Philippines i-Governance, Creating an electronic governance programme aimed 395 the Pacific City Government of Naga at encouraging participation in governance xxi
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2009 United Nations Public Service
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2004 Category 1: Morocco Africa Mor
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2004 Category 1: Brazil Many countr
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2003 Category 1: Singapore technolo
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2003 Category 2: MEXICO • Creatio
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2003 Category 2: Egypt • Integrat
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2003 Category 3: Zambia Africa Zamb
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2003 Category 3: Chile Latin Americ
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The Impact of the UNPSA on InnovATI
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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