Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance 2007 UNPSA Winners* Category 1: Improving Transparency, Accountability, and Responsiveness in the Public Service Region Country Initiative Description Pg Africa Kenya Performance Contracts Steering Emphasising results over process compliance by 285 Committee Secretariat introducing a performance-based contracting system Asia and the Pacific Australia State of the Service Report, Public Service Commission Enhancing public service performance and accountability through the State of Service Report 288 Asia and the Pacific India e-Procurement Project, Andhra Pradesh, Sitapur District (UP) Making public procurement more efficient and transparent with an accessible online portal 291 Asia and the Pacific Singapore Progress Package, Ministry of Finance, Ministry of Manpower Providing the disadvantaged resources and social benefits by integrating social security services 294 Europe and North Am. Austria Electronic law making processes (eLaw), Federal Chancellery Enhancing law-making process transparency and efficiency with a digital law-making system 297 Latin Am., Caribbean Chile ChileCompra, Ministry of Finance Making public procurement easier, less costly and more transparent 300 Western Asia Azerbaijan Extractive Industries Transparency Initiative Making the extractive industries more transparent and efficient 302 Category 2: Improving the Delivery of Public Services Region Country Initiative Description Pg Africa Morocco eFez project, Arrondissement Ensuring access of all citizens to civil records services 306 Agdal, Fez, Morocco through the creation of an online portal Africa South Africa e’Thekwini Municipality Water and Sanitation Debt Relief Reducing the consumption of water and encouraging citizens to pay for water use 308 Asia and the Pacific Republic of Korea Korea Immigration Smart Service (KISS), Justice Ministry Making immigration processes easier, faster and secured through an integrated system 311 Western Asia Lebanon Taxpayer Service, Ministry of Finance Making it easy and fast to file taxes through an online filing system 314 Western Asia United Arab Emirates Dubai Government Excellence Programme Promoting high performance in government by rewarding and motivating public officials 316 Category 3: Fostering Participation in Policy-making Decisions through Innovative Mechanisms Region Country Initiative Description Pg Europe and Canada Tli Cho Community Increasing the well-being of indigenous communities 319 North Am. Services Agency through participatory management Europe and North Am. Switzerland e-Government Project (e-voting) Statistical Office Canton Zurich Making it easier and faster to cast votes in elections 322 * 2007 finalists initiatives details are not covered in this publication xviii
UNPSA Winners 2003-2011 At A Glance 2006 UNPSA Winners Category 1: Improving Transparency, Accountability, and Responsiveness in the Public Service Region Country Initiative Description Pg Africa Rwanda Assessment and Evaluation Providing equity in the educational system by 327 for Reconciliation, RNEC increasing transparency and accountability Asia and the Pacific Singapore Integrated Work Permit Online Services, Work Pass Division Meeting the business community needs by creating an online work permit system 329 Europe and North Am. Netherlands Rinjland Internet Election System, Rinjland District Deepening democracy by enabling free and transparent Internet elections (RIES) 331 Category 2: Improving the Delivery of Public Services Region Country Initiative Description Pg Africa Zambia Masaiti District Health Mgmt. Making service delivery more efficient and responsive 334 Board, Copperbelt Province to the population’s health crisis needs Asia and the Pacific India Online Delivery of Land Records, Govt. of Karnataka Improving e-Government service delivery by serving on a “first-come-first-served” basis 336 Europe and North Am. Canada Domestic Violence Project, Manitoba Provincial Court Bringing justice to all citizens in an appropriate timely manner 337 Latin Am., Caribbean Brazil Self-Sustainable Sanitation Systems Programme Efficient providing water supply to the community of Bahia 339 Category 3: Application of Information and Communication Technology (ICT) in Govt.: e-Govt. Region Country Initiative Description Pg Asia and Australia Businesses Entry Point, Promoting transparency for the business community 342 the Pacific Tourism and Resources by increasing access to information Europe and North Am. Belgium Crossroads Bank for Belgium Social Security Creating an online portal aimed at delivering consolidated information on social security matters 344 Western Asia United Arab Emirates e-Government Municipal services, Dubai Municipality Using electronic government to provide high level services to industries and businesses 346 Special Award in Innovation Region Country Initiative Description Pg Asia and Republic The Government Measuring the level of innovation in the public sector 349 the Pacific of Korea Innovation Index (GII) through a user-friendly web-based system xix
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2009 United Nations Public Service
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2004 Category 1: Morocco Africa Mor
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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