Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Western Asia Oman 2009 Category 2 Finalist Civil Status Systems, (National Registration System) Directorate General of Civil Status, Royal Oman Police Recipients on behalf of the institution Brigadier Dr. Sulaiman Mohammed Al Harthiy, Director General of Civil Defense Lt.Colonel Abdullah Mohammed Al Jabri, Director General of Civil Status First Lieutenant Yahya Amur Al Hamimi Head of Public Relation Department, Directorate General of Civil Status Summary Through the creation of a National Registration System in Oman – a state-of-the-art online system that integrates a number of offices – information can be stored and retrieved in a more efficient and effective way. The Civil Register, the largest database in the Sultanate, includes data on births, deaths, marriages and divorces in the Sultanate, as well as data on identity cards for Omanis and residence cards for foreigners. The Problem Before the implementation of the Civil Status System, the issuing of important documents was a complex process and involved delays. Citizen had to visit different public institutions to get their required documents. The Royal Oman Police issued the ID card, the Ministry of Manpower issued the labour card, the ministry of Health was in charge of the birth and death certificates, and the Ministry of Justice registered marriages and divorces. As a result and in some cases, the unemployed lacked ID documents or it was simply difficult to obtain accurate information. The Solution The National Registration System in Oman was launched in 2004 as a solution to ensure accuracy, consistency and rapidity in delivering official documents from a single unit. The Civil Register includes data on births, deaths, marriages and divorces in the Sultanate as well as data on identity cards for Omanis and residence cards for residents. An electronic link with the civil status system through the Civil Number, issued to each citizen and resident, enables government institutions to make transactions easier. Several Ministries partner in the National Registration System, which has constituted the stepping stone to other applications, including E- Gates at Muscat International Airport, E-purse, E-health and E-vote. 184
Good Practices and InnovATIONS in Public Governance 2009 Category 3 Fostering Participation in Policy-making Decisions through Innovative Mechanisms Region Country Initiative Description Pg Asia and India Water and Sanitation Mgmt. Org. Providing access to drinking water by engaging citzens 186 the Pacific (WASMO), Govt. of Gujarat in water management Asia and the Pacific Republic of Korea Seoul City’s Oasis, Seoul Metropolitan Government Encouraging engagement in city government through open discussions on a new online portal 187 Rep. of Korea Canada Sweden South Africa Zambia Thailand Slovenia Egypt Oman India Rep. of Korea 185
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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