Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Europe and North America Slovenia 2009 Category 2 Winner One Stop Shop for Companies (e-VEM) Ministry of Public Administration Recipients on behalf of the institution H.E. Ms. Irma Pavlinič Krebs Minister of Pubic Administration Mr. Dušan Kričej Deputy Director General Ministry of Public Administration Ms. Teja Batagelj MSc, Senior Adviser Ministry of Public Administration Summary In Slovenia “The One Stop Shop for Companies (e-VEM)” has reduced the registration time from 60 days to maximum four days for big companies by establishing a one stop shop for company registration. Unlike the old system that charged €250 to €600 for that service, the new system is free of charge. The Problem Registration of companies in Slovenia was a very cumbersome process requiring 60 days and going through several contacts within the public administration system including to submit tax data, to obtain a craft permit, to register employees and their family members into obligatory social insurance schemes, to make changes and terminations to the latter, etc. As a result, 90% of applications were left incomplete. Costs for registration were high (€250-€600 for a registration of a company). The Solution These procedures were converged in one and single online shop called One stop shop including one stop shop contact points (180 in Republic of Slovenia), notaries (90) and district court (only for entries under compulsory power). Together over 700 civil servants are currently using the system. 182
2009 Category 2: Egypt Western Asia Egypt 2009 Category 2 Winner “e-Tanseek”, University Enrollment Project Ministry of State for Administrative Development Recipients on behalf of the institution Dr. Ahmed Mohamed Mahmoud Tobal, Education Projects General Manager, Government Services Development Program Ministry of State for Administrative Development Eng. Mohamed Mohamed Ibrahim, Deputy Operation Manager, e-Government Gateway, Ministry of State for Administrative Development Description Admission to public universities and institutions in Egypt operates through a centralized office, University Enrollment Co-ordination Office. This office enrolls over 450,000 students annually. Summary Through the initiative entitled “e-Tanseek”, the Ministry of State for Administrative Development of Egypt developed an online portal to facilitate the enrolment of students at colleges and universities. The system serves more than 450,000 high school students and has resulted in a savings of more than US$7 million each year. The Problem The Egyptian Higher Education enrolls 450,000 students from school to college each year. In addition to tackling the balance between the demands for certain faculties or majors and the number of seats available in those majors, the Admission management has to deal with an increasing number of new high school graduates each year. This system is prone to mistake because until recently it was done manually by data-entry operators. The Solution To solve the problem the Ministry of State for Administrative Development initiated a comprehensive web-based application that accepts student university enrollment applications, and is supported by a 24/7 call centre for support. This free of charge and ubiquitous online application provides the students with guidelines, rules and interactive help as well as the ability to update personal data or make changes to their chosen faculties and/or majors. Enrollment results are communicated to students by regular mail, emails and SMS. 183
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This publication provides an overvi
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