Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Europe and North America Canada 2009 Category 1 Finalist French-Language Services Excellence (FLEX) Ministry of Community and Social Services with responsibility for the Office of Francophone Affairs Government of Ontario Recipients on behalf of the institution H.E. Ms. Shelly Jamieson Secretary of the Cabinet Government of Ontario H.E. Ms. Lucille Roch Deputy Minister of Community and Social Services with responsibility for the Office of Francophone Affairs Government of Ontario Mr. Eric Mézin Director Strategic Policy and Research Branch Office of Francophone Affairs Government of Ontario Summary Throughout nearly 400 years, Francophones have played a key role in Ontario’s overall development. Their contribution to the social, cultural, political and economic sectors of Ontario, the most populated province in Canada, has been recognized with the adoption of several acts, including the French-language Services Act of 1986. Over the past three years, the Office of Francophone Affairs of Ontario has initiated a comprehensive strategy to raise knowledge and awareness of Francophone rights through the successful implementation of initiatives, promoting the increased accountability of ministries regarding the planning and delivery of quality French-language services. 176
2009 Category 1: Sweden Europe and North America Sweden 2009 Category 1 Winner City of Piteå, Piteå, Norrbotten Region Recipients on behalf of the institution Ms. Helena Stenberg, Vice Mayor of Piteå Ms. Anna Lena Pogulis, Municipal Strategist, City of Piteå Mr. Mats Berg, Chief Financial Officer, City of Piteå Summary In Sweden, the city of Piteå has established a comprehensive benchmarking system to promote dialogue between government officials and citizens, and has greatly increased citizens’ inputs into the prioritization of budgetary expenditures. The Problem Information on citizens’ views of the quality of public services offered in the City of Piteå was very limited. The officials of the Municipality of Piteå had relatively little insight unto the results achieved with respect to quality assessment and citizen satisfaction. The Solution Piteå developed an evaluation system to benchmark the quality of public services and to evaluate their impact in terms of citizens’ satisfaction. Piteå is now one of Sweden’s leading municipalities in using benchmarking as an effective method of impact assessment, change management and dialoguing platform with its citizens. In this framework, evaluation and follow-up work have improved goal-oriented work programmes and citizen engagement, including in the annual conferences organized to inform citizens and seek input on progress made and to come. Development of dialogue with citizens and an easier access to information have increased citizen involvement in the activities organized by the municipality. Surveys have enabled resources to be allocated on the basis of a more comprehensive and effective decision-making process, including in budget-making. In the 2009 budget, extra funds have been allocated for such things as care for the disabled and elderly, funds for meeting places and public transport as desired by several vulnerable segments of society. 177
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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