Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance 2009 Category 1 Improving Transparency, Accountability, and Responsiveness in the Public Service Region Country Initiative Description Pg Asia and Republic Real-Time Water Quality Establishing an online water assessment system 175 the Pacific of Korea Opening Services, Seoul informing residents about their water’s quality Europe and North Am. Canada French-Language Services Excellence (FLEX), Ontario Ensuring French language in key public service delivery to protect minorities rights 176 Europe and North Am. Sweden City of Piteå, Norrbotten Region A comprehensive benchmarking system to promote dialogue between government officials and citizens 177 Rep. of Korea Canada Sweden 174
2009 Category 1: republic of Korea Asia and the Pacific Republic of Korea 2009 Category 1 Winner On and Off-Line Real-Time Water Quality Opening Services, Office of Waterworks, Seoul Metropolitan Government Recipients on behalf of the institution Mr. Oh Se Hoon, Mayor of Seoul Mr. Lee Jeong Kwan, Assistant Mayor for Waterworks Summary Through this initiative, the Seoul Metropolitan Government of the Republic of Korea has enabled citizens to access an accurate and up-to-date information about the quality of water being supplied to their house by establishing an online water assessment system. This has resulted in increased citizens’ trust in public water supply and has contributed to an increase in tap water consumption of 20%, as well as in greater conservation of ground water. The Problem Seoul’s tap water, ’Arisu’ satisfied all 145 items of water quality inspection recommended by the World Health Organization (WH). However, Seoul’s citizens were suspicious of the quality of Arisu for no apparent reason and avoided drinking it. There was no monitoring system to assess the quality of tap water, which brought a low rate of consumption of tap water, high sales volume of bottled water, reckless underground water development and indiscreet belief in water purifiers. Moreover, negative effects of over-usage and mismanagement of purifiers, as apparent in waste of water resources and pollution of drinking water became common. All of this resulted in a threat to citizens’ health and cast doubts on the overall quality of public services, particularly on the tap water supplying service. The Solution With the Arisu Quality Verification System, citizens can check on-line and in realtime the quality of water supplied to their houses from water purification plants. They can also gather such information from water quality inspecting agents who visit citizens’ houses for free. In 2008, the Seoul Government provided information through the internet about the water quality, turbidity, pH, chlorine residual, of a total of 72 spots, including six intake plants, six water purification plants, and 60 spots of water routes supplied to citizens. 175
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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