Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance mitment. Communicating across government ministries and agencies and obtaining cooperation and coordination required persistence. Getting all agencies to comply with the strategies proposed was also a major endeavour, as was receiving commitment from all stakeholders. To overcome these challenges and obstacles, the e-Government Authority kept the communication channels open and active. Project officials were careful to respond to all of the concerns voiced by the various ministries and to clearly present the benefits attainable for all stakeholders. These change-management strategies were effective in achieving the desired transformation across all ministries. The National Enterprise Architecture Framework initiative was proposed by Bahrain’s e-Government Authority (e-GA) in partnership with Wipro Consulting Services. The e-Government Authority was the sponsor and was responsible for implementing the national programmes, with the Central Informatics Organization as its operational partner. The Ministry of Finance and the Civil Service Bureau were also strategic collaborative partners and stakeholders. The overall cost associated with project was around $1.5 million. The initiative was managed by high-level and experienced personnel in both Bahrain e-Government Authority and Wipro Consulting Services. The project director had 20 years of experience in developing strategic enterprise architecture, financial planning and programme management. The forte of the project manager was client management in the public sector. He had over 12 years of experience in this area. The team also included international experts in IT architecture, data processing technology, IBM platforms, quality assurance and security management. Ten members of the team were mobilized by Wipro Consulting Services, all of whom were highly qualified and internationally experienced technocrats. Replicability and Sustainability In establishing the National Enterprise Architecture Framework, much attention was given to its sustainability and transferability to all government sectors, including those focused on culture, the environment and the financial and regulatory aspects of governmental institutions. Bahrain National Enterprise Architecture Framework has created a clear IT blueprint for Bahrain that can be applied across ministries to achieve the best-in-class, integrated solutions to the public. It can serve as a mechanism for facilitating all IT-related projects and initiatives throughout Bahrain, thereby not only providing higher return on investments in all such projects, but also emphasizing national compliance with principal standards. The success of the programme has also, reportedly, attracted international interest based on its potential transferability. 170
2010 Category 4: Bahrain Lessons Learned The project provided clear insight into the existing IT landscape in Bahrain, and the biggest realisation was that operating and sustaining e-governance is fully dependent on the creation of a nation-wide enterprise architecture. The project was effective in identifying a targeted architecture framework for the Kingdom and then developing a detailed road map and migration plan to achieve it. This initiative has made the government aware of over 60 additional national-level projects that need to be configured and aligned with modern IT as part of the 2030 vision for Bahrain. Finally and most importantly, this initiative identified and clarified the groundwork required from the Government to educate all stakeholders so that maximum social and economic benefits can be derived from the National Enterprise Architecture Framework. Contact Information Dr. Zakareya Ahmed Al-Khajah Director, Policies and Business Processes Re-engineering e- Government Authority, Bahrain 10th Floor, Euro Tower, Bldg. No. 485, Road No. 1010 P.O. Box 75533 Sanabis, Bahrain Tel: +973 17388334, +973 39911102 Fax: +973 17388338 E-mail: zahmed@ega.gov.bh 171
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2010 Category 4: Bahra<strong>in</strong><br />
Lessons Learned<br />
The project provided clear <strong>in</strong>sight <strong>in</strong>to the exist<strong>in</strong>g IT l<strong>and</strong>scape <strong>in</strong> Bahra<strong>in</strong>, <strong>and</strong> the<br />
biggest realisation was that operat<strong>in</strong>g <strong>and</strong> susta<strong>in</strong><strong>in</strong>g e-governance is fully dependent<br />
on the creation of a nation-wide enterprise architecture.<br />
The project was effective <strong>in</strong> identify<strong>in</strong>g a targeted architecture framework for the<br />
K<strong>in</strong>gdom <strong>and</strong> then develop<strong>in</strong>g a detailed road map <strong>and</strong> migration plan to achieve it.<br />
This <strong>in</strong>itiative has made the government aware of over 60 additional national-level<br />
projects that need to be configured <strong>and</strong> aligned with modern IT as part of the 2030<br />
vision for Bahra<strong>in</strong>.<br />
F<strong>in</strong>ally <strong>and</strong> most importantly, this <strong>in</strong>itiative identified <strong>and</strong> clarified the groundwork required<br />
from the Government to educate all stakeholders so that maximum social <strong>and</strong><br />
economic benefits can be derived from the National Enterprise Architecture Framework.<br />
Contact Information<br />
Dr. Zakareya Ahmed Al-Khajah<br />
Director, Policies <strong>and</strong> Bus<strong>in</strong>ess Processes Re-eng<strong>in</strong>eer<strong>in</strong>g<br />
e- Government Authority, Bahra<strong>in</strong><br />
10th Floor, Euro Tower, Bldg. No. 485, Road No. 1010<br />
P.O. Box 75533<br />
Sanabis, Bahra<strong>in</strong><br />
Tel: +973 17388334, +973 39911102<br />
Fax: +973 17388338<br />
E-mail: zahmed@ega.gov.bh<br />
171
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