Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011
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2008 UNPSA W<strong>in</strong>ners<br />
Category 1: Improv<strong>in</strong>g Transparency, Accountability, <strong>and</strong> Responsiveness <strong>in</strong> the <strong>Public</strong> Service<br />
Region Country Initiative Description Pg<br />
Africa Rw<strong>and</strong>a Ubudehe, Common Development Empower<strong>in</strong>g people to alleviate poverty through 193<br />
Fund, Rw<strong>and</strong>a<br />
participatory decision-mak<strong>in</strong>g<br />
Asia <strong>and</strong><br />
the Pacific<br />
India<br />
District Lokvani Society Sitapur,<br />
Sitapur District of Uttar Pradesh<br />
Redress<strong>in</strong>g citizens’ grievances <strong>in</strong> rural areas through<br />
an onl<strong>in</strong>e portal<br />
201<br />
Asia <strong>and</strong><br />
the Pacific<br />
S<strong>in</strong>gapore<br />
Home Ownership Programme,<br />
Hous<strong>in</strong>g <strong>and</strong> Dvlp. Board<br />
Fulfill<strong>in</strong>g the aspirations of S<strong>in</strong>gaporeans for home<br />
ownership through a public hous<strong>in</strong>g programme<br />
207<br />
Europe <strong>and</strong><br />
North Am.<br />
United States Juvenile Del<strong>in</strong>quency <strong>and</strong> Family<br />
Violence Court, California<br />
Provid<strong>in</strong>g a comprehensive “youth-specific” crim<strong>in</strong>al<br />
justice <strong>in</strong>tervention<br />
215<br />
Lat<strong>in</strong> Am.,<br />
Caribbean<br />
Brazil<br />
Arts <strong>and</strong> Crafts School Project of<br />
Santana de Parnaíba, São Paulo<br />
Reduc<strong>in</strong>g juvenile del<strong>in</strong>quency <strong>and</strong> poverty by<br />
teach<strong>in</strong>g disadvantaged youth restoration skills<br />
222<br />
Category 2: Improv<strong>in</strong>g the Delivery of <strong>Public</strong> Services<br />
Region Country Initiative Description Pg<br />
Africa Botswana Pr<strong>in</strong>cess Mar<strong>in</strong>a Referral<br />
Reduc<strong>in</strong>g “patient wait<strong>in</strong>g time” by <strong>in</strong>tegrat<strong>in</strong>g medical 227<br />
Hospital, Botswana<br />
services through a one-stop shop<br />
Africa<br />
South<br />
Africa<br />
Transnet-Phelophepa Health<br />
Care Tra<strong>in</strong>, Johannesburg<br />
Br<strong>in</strong>g<strong>in</strong>g health services <strong>in</strong> remote rural areas: The<br />
Transnet-Phelophepa Health Care Tra<strong>in</strong><br />
230<br />
Asia <strong>and</strong><br />
the Pacific<br />
Australia<br />
JobAccess, Department of Edu.,<br />
Employ. & Workplace Relations<br />
Special onl<strong>in</strong>e portal <strong>and</strong> phone services to improve<br />
access of people with disability to job markets<br />
236<br />
Asia <strong>and</strong><br />
the Pacific<br />
Thail<strong>and</strong><br />
Yasothon Hospital,<br />
Thail<strong>and</strong><br />
Provid<strong>in</strong>g holistic <strong>and</strong> speedier medical care by<br />
<strong>in</strong>tegrat<strong>in</strong>g services <strong>and</strong> reshap<strong>in</strong>g work flow<br />
242<br />
Europe <strong>and</strong><br />
North Am.<br />
Puerto Rico<br />
Commonwealth<br />
La llave para tu negocio, Banco<br />
de Desarrollo Económico<br />
Giv<strong>in</strong>g citizens a “key” to their own bus<strong>in</strong>ess:<br />
the Economic Development Bank of Puerto Rico<br />
247<br />
Europe <strong>and</strong><br />
North Am.<br />
Sweden <strong>Public</strong> Library 2007,<br />
Umeå Region, Sweden<br />
Increas<strong>in</strong>g access to public library services, especially<br />
for the disabled<br />
249<br />
Western<br />
Asia<br />
Saudi<br />
Arabia<br />
SADAD Payment System,<br />
SA Monetary Agency, Riyadh<br />
S<strong>in</strong>gle shared national platform payment<br />
system to promote efficiency <strong>and</strong> equality<br />
255<br />
Category 3: Foster<strong>in</strong>g Participation <strong>in</strong> Policy-mak<strong>in</strong>g Decisions through Innovative Mechanisms<br />
Region Country Initiative Description Pg<br />
Africa Tunisia Onl<strong>in</strong>e Academic<br />
Provid<strong>in</strong>g university students with an <strong>in</strong>teractive <strong>and</strong> 259<br />
Orientation Service<br />
participative onl<strong>in</strong>e system<br />
Asia <strong>and</strong><br />
the Pacific<br />
India<br />
<strong>Public</strong> Institutions <strong>and</strong> Services,<br />
Government of Nagal<strong>and</strong><br />
Empower<strong>in</strong>g local communities to manage essential<br />
public social services<br />
262<br />
Asia <strong>and</strong><br />
the Pacific<br />
Republic<br />
of Korea<br />
Information System Plann<strong>in</strong>g<br />
Bureau, Seoul Metropolitan Govt.<br />
Cyber Policy Forum to boost onl<strong>in</strong>e citizen <strong>in</strong>volvement<br />
<strong>in</strong> public affairs<br />
266<br />
Europe <strong>and</strong><br />
North Am.<br />
Germany<br />
City of Cologne,<br />
Germany<br />
Ensur<strong>in</strong>g citizens participation <strong>in</strong> decision-mak<strong>in</strong>g<br />
regard<strong>in</strong>g public funds<br />
271<br />
Europe <strong>and</strong><br />
North Am.<br />
Spa<strong>in</strong><br />
Participation <strong>in</strong> Policy-mak<strong>in</strong>g<br />
Decisions, Govt. of Catalonia<br />
Promot<strong>in</strong>g citizen engagement by establish<strong>in</strong>g<br />
a General Directorate for Participation<br />
276<br />
Western<br />
Asia<br />
Jordan<br />
Family Plann<strong>in</strong>g, the Higher<br />
Population Council, Amman<br />
Promot<strong>in</strong>g family plann<strong>in</strong>g <strong>and</strong> empower<strong>in</strong>g women<br />
through health <strong>and</strong> reproductive education<br />
279<br />
xvii
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