Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance 2009 UNPSA Winners Category 1: Improving Transparency, Accountability, and Responsiveness in the Public Service Region Country Initiative Description Pg Asia and Republic Real-Time Water Quality Establishing an online water assessment system 175 the Pacific of Korea Opening Services, Seoul informing residents about their water’s quality Europe and North Am. Canada French-Language Services Excellence (FLEX), Ontario Ensuring French language in key public service delivery to protect minorities rights 176 Europe and North Am. Sweden City of Piteå, Norrbotten Region A comprehensive benchmarking system to promote dialogue between government officials and citizens 177 Category 2: Improving the Delivery of Public Services Region Country Initiative Description Pg Africa South Administrative Support for Improving Tuberculosis cure rate by bringing a new 179 Africa TB Programme, Cape Town layer of staff to strengthened clinics’ capacity Africa Zambia Integrated Health Services, Itezhi Tezhi District Health Office Improving the overall health of the community through improving access and utilization 180 Asia and the Pacific Thailand Medical Services, Maharaj Nakorn Chiang Mai Hospital Streamlining hospital admin. processes and forming health care networks with other hospitals 181 Europe and North Am. Slovenia One-Stop-Shop for Companies (e-VEM) Establishing a one-stop-shop for company registration, drastically reducing registration time 182 Western Asia Egypt e-Tanseek, University Enrollment Project Comprehensive web-based application assisting students enrollment in colleges and universities 183 Western Asia Oman Civil Status Systems (National Registration System) A state-of-the-art system designed to store and retrieve data through the Civil Register 184 Category 3: Fostering Participation in Policy-making Decisions through Innovative Mechanisms Region Country Initiative Description Pg Asia and India Water and Sanitation Mgmt. Org. Providing access to drinking water by engaging citzens 186 the Pacific (WASMO), Govt. of Gujarat in water management Asia and the Pacific Republic of Korea Seoul City’s Oasis, Seoul Metropolitan Government Encouraging engagement in city government through open discussions on a new online portal 187 Category 4: Advancing Knowledge Management in Government Region Country Initiative Description Pg Europe and Poland National School of Public Transforming public administration’s practices and 189 North Am. Administration (KSAP) culture by providing adequate responsive training xvi
2008 UNPSA Winners Category 1: Improving Transparency, Accountability, and Responsiveness in the Public Service Region Country Initiative Description Pg Africa Rwanda Ubudehe, Common Development Empowering people to alleviate poverty through 193 Fund, Rwanda participatory decision-making Asia and the Pacific India District Lokvani Society Sitapur, Sitapur District of Uttar Pradesh Redressing citizens’ grievances in rural areas through an online portal 201 Asia and the Pacific Singapore Home Ownership Programme, Housing and Dvlp. Board Fulfilling the aspirations of Singaporeans for home ownership through a public housing programme 207 Europe and North Am. United States Juvenile Delinquency and Family Violence Court, California Providing a comprehensive “youth-specific” criminal justice intervention 215 Latin Am., Caribbean Brazil Arts and Crafts School Project of Santana de Parnaíba, São Paulo Reducing juvenile delinquency and poverty by teaching disadvantaged youth restoration skills 222 Category 2: Improving the Delivery of Public Services Region Country Initiative Description Pg Africa Botswana Princess Marina Referral Reducing “patient waiting time” by integrating medical 227 Hospital, Botswana services through a one-stop shop Africa South Africa Transnet-Phelophepa Health Care Train, Johannesburg Bringing health services in remote rural areas: The Transnet-Phelophepa Health Care Train 230 Asia and the Pacific Australia JobAccess, Department of Edu., Employ. & Workplace Relations Special online portal and phone services to improve access of people with disability to job markets 236 Asia and the Pacific Thailand Yasothon Hospital, Thailand Providing holistic and speedier medical care by integrating services and reshaping work flow 242 Europe and North Am. Puerto Rico Commonwealth La llave para tu negocio, Banco de Desarrollo Económico Giving citizens a “key” to their own business: the Economic Development Bank of Puerto Rico 247 Europe and North Am. Sweden Public Library 2007, Umeå Region, Sweden Increasing access to public library services, especially for the disabled 249 Western Asia Saudi Arabia SADAD Payment System, SA Monetary Agency, Riyadh Single shared national platform payment system to promote efficiency and equality 255 Category 3: Fostering Participation in Policy-making Decisions through Innovative Mechanisms Region Country Initiative Description Pg Africa Tunisia Online Academic Providing university students with an interactive and 259 Orientation Service participative online system Asia and the Pacific India Public Institutions and Services, Government of Nagaland Empowering local communities to manage essential public social services 262 Asia and the Pacific Republic of Korea Information System Planning Bureau, Seoul Metropolitan Govt. Cyber Policy Forum to boost online citizen involvement in public affairs 266 Europe and North Am. Germany City of Cologne, Germany Ensuring citizens participation in decision-making regarding public funds 271 Europe and North Am. Spain Participation in Policy-making Decisions, Govt. of Catalonia Promoting citizen engagement by establishing a General Directorate for Participation 276 Western Asia Jordan Family Planning, the Higher Population Council, Amman Promoting family planning and empowering women through health and reproductive education 279 xvii
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<strong>Good</strong> <strong>Practices</strong> <strong>and</strong> InnovATIONS <strong>in</strong> <strong>Public</strong> <strong>Governance</strong><br />
2009 UNPSA W<strong>in</strong>ners<br />
Category 1: Improv<strong>in</strong>g Transparency, Accountability, <strong>and</strong> Responsiveness <strong>in</strong> the <strong>Public</strong> Service<br />
Region Country Initiative Description Pg<br />
Asia <strong>and</strong> Republic Real-Time Water Quality<br />
Establish<strong>in</strong>g an onl<strong>in</strong>e water assessment system 175<br />
the Pacific of Korea Open<strong>in</strong>g Services, Seoul<br />
<strong>in</strong>form<strong>in</strong>g residents about their water’s quality<br />
Europe <strong>and</strong><br />
North Am.<br />
Canada<br />
French-Language Services<br />
Excellence (FLEX), Ontario<br />
Ensur<strong>in</strong>g French language <strong>in</strong> key public service delivery<br />
to protect m<strong>in</strong>orities rights<br />
176<br />
Europe <strong>and</strong><br />
North Am.<br />
Sweden<br />
City of Piteå,<br />
Norrbotten Region<br />
A comprehensive benchmark<strong>in</strong>g system to promote<br />
dialogue between government officials <strong>and</strong> citizens<br />
177<br />
Category 2: Improv<strong>in</strong>g the Delivery of <strong>Public</strong> Services<br />
Region Country Initiative Description Pg<br />
Africa South Adm<strong>in</strong>istrative Support for Improv<strong>in</strong>g Tuberculosis cure rate by br<strong>in</strong>g<strong>in</strong>g a new 179<br />
Africa TB Programme, Cape Town layer of staff to strengthened cl<strong>in</strong>ics’ capacity<br />
Africa Zambia Integrated Health Services, Itezhi<br />
Tezhi District Health Office<br />
Improv<strong>in</strong>g the overall health of the community through<br />
improv<strong>in</strong>g access <strong>and</strong> utilization<br />
180<br />
Asia <strong>and</strong><br />
the Pacific<br />
Thail<strong>and</strong><br />
Medical Services, Maharaj<br />
Nakorn Chiang Mai Hospital<br />
Streaml<strong>in</strong><strong>in</strong>g hospital adm<strong>in</strong>. processes <strong>and</strong> form<strong>in</strong>g<br />
health care networks with other hospitals<br />
181<br />
Europe <strong>and</strong><br />
North Am.<br />
Slovenia<br />
One-Stop-Shop for<br />
Companies (e-VEM)<br />
Establish<strong>in</strong>g a one-stop-shop for company registration,<br />
drastically reduc<strong>in</strong>g registration time<br />
182<br />
Western<br />
Asia<br />
Egypt<br />
e-Tanseek, University<br />
Enrollment Project<br />
Comprehensive web-based application assist<strong>in</strong>g<br />
students enrollment <strong>in</strong> colleges <strong>and</strong> universities<br />
183<br />
Western<br />
Asia<br />
Oman<br />
Civil Status Systems<br />
(National Registration System)<br />
A state-of-the-art system designed to store <strong>and</strong><br />
retrieve data through the Civil Register<br />
184<br />
Category 3: Foster<strong>in</strong>g Participation <strong>in</strong> Policy-mak<strong>in</strong>g Decisions through Innovative Mechanisms<br />
Region Country Initiative Description Pg<br />
Asia <strong>and</strong> India Water <strong>and</strong> Sanitation Mgmt. Org. Provid<strong>in</strong>g access to dr<strong>in</strong>k<strong>in</strong>g water by engag<strong>in</strong>g citzens 186<br />
the Pacific<br />
(WASMO), Govt. of Gujarat <strong>in</strong> water management<br />
Asia <strong>and</strong><br />
the Pacific<br />
Republic<br />
of Korea<br />
Seoul City’s Oasis, Seoul<br />
Metropolitan Government<br />
Encourag<strong>in</strong>g engagement <strong>in</strong> city government through<br />
open discussions on a new onl<strong>in</strong>e portal<br />
187<br />
Category 4: Advanc<strong>in</strong>g Knowledge Management <strong>in</strong> Government<br />
Region Country Initiative Description Pg<br />
Europe <strong>and</strong> Pol<strong>and</strong> National School of <strong>Public</strong> Transform<strong>in</strong>g public adm<strong>in</strong>istration’s practices <strong>and</strong> 189<br />
North Am.<br />
Adm<strong>in</strong>istration (KSAP)<br />
culture by provid<strong>in</strong>g adequate responsive tra<strong>in</strong><strong>in</strong>g<br />
xvi
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