Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
UNPSA Winners 2003-2011 At a Glance by Year
2010 UNPSA Winners
Category 1: Improving Transparency, Accountability and Responsiveness in the Public Service
Region Country Initiative Description Pg
Asia and Republic Women-Friendly City Project Encourage policymakers to accommodate women’s 63
the Pacific of Korea
needs when designing and implementing policies.
Asia and
the Pacific
India
State-wide Attention on Grievances
by Application of Technology
(SWAGAT)
ICT-based program for to redress citizens’ grievances
against the government in the state of Gujarat.
67
Europe and
North Am.
Germany
Tandem in Science,
Network for Integration Projects
Generating jobs for disabled people, with attention to
career planning and educational specialization.
73
Europe and
North Am.
Albania
Albania’s Electronic Procurement
System (ALBEPS)
A Web-based system for efficiently managing the
Albanian government’s purchasing activities.
79
Western
Asia
Bahrain
National e-Government Portal
– Bahrain.bh
Improve public services by increasing the transparency
of government operations.
84
Western
Asia
Saudi
Arabia
SaudiEDI e-Trade System
Technologies to automate and streamline trade
clearance processes.
91
Category 2: Improving the Delivery of Public Services
Region Country Initiative Description Pg
Africa Tunisia Madania Civil Status System Allowing municipalities to share information and 96
citizens’ access by centralizing civil-status records.
Africa Tanzania Property and Business
Formalisation Programme
(MKURABITA)
An initiative to facilitate the participation of the
marginalized majority in the national economy.
99
Asia and
the Pacific
Australia
Building Resources in
Democracy, Governance and
Elections (BRIDGE)
A curriculum for election officials, improving principles,
skills and challenges for conducting well-run elections.
105
Asia and
the Pacific
Republic
of Korea
“Hope–Plus” and Ggum-Na-Rae
Savings Accounts
An out-of-poverty project assisting poor working
families acquire savings and become goal-oriented.
113
Europe and
North Am.
Canada
Ensuring Fiscal Equity:
Wealth Indicators
Encouraging compliance with Québec’s income tax
and consumption tax laws by identifying tax evaders.
119
Europe and
North Am.
Italy
INPS Mobile Counter for Disabled
and Elderly People
Making Social Security services more accessible to
those who cannot visit the agency’s offices.
123
Western
Asia
Saudi Arabia Development of e-Education Improving delivery of pedagogical university services
in response to increased demand.
127
Western
Asia
Oman
Manpower IT Enabled
Service Centre
Establishing an electronic manpower registration
system to provide and promote youth employment.
130
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