Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
• Public Authority for Social Insurance (PASSI), the Ministry uses PASSI data to
check national labour manpower employee’s information, if the employee’s is
insured by the company. The resignations data of employee manpower from
PASSI is automatically updated to the MOMP database (resignations status).
• Ministry of Civil Services retrieved the national manpower information from
the MOMP to ensure that their information matches the job application. The
MOMP benefits from the Ministry of Civil Services in updating the manpower
job status.
• Ministry of Social Development uses the MOMP database to check if the social
benefit status applicant has any business income or is employed. In Addition
the Ministry of Social Development benefits the number of manpower
statistic reports from the ministry database.
• Muscat Municipality verified the national manpower information from the
MOMP to ensure that their information matches the job application.
• Muscat Immigration (ROP) checked the number of work permits for foreign
manpower for specific permit application before giving the immigration permit.
• NRS renewal labour card information is sent automatically through BIZTALK
to ensure that the civil card will not be printed unless the information is renewed
by the Ministry.
• Taxation Muscat, checked companies’ information, total number of manpower
and their salaries to calculate the taxation and to create taxation certificate.
• Tender Board checked if a company dissent ministry regulations before giving
the tender approval. As it is the system has evolved to one that serves more than
Ministry of Manpower.
Lessons Learned
The impact of this initiative is evident from the number of applications the MOMP is
able to process on a daily basis. This is especially true at a time when the number of
working people in the country is increasing at such a rapid rate.
By making lots of “status-checking” services available online, the MOMP is able to
save on huge operational costs, such as on paper, as well as is able to make better
utilization of its staff. The MOMP was able to gain the much needed trust in its services
from the citizens and residents by better utilizing technology and by making the
transactions much more secure.
The MOMP was able to provide opportunities for young Omanis to be entrepreneurs
by starting SANAD Service Centres. SANAD Service Centres provided large number
of job opportunities to Omani job seekers.
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