Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance UNPSA Winners 2003-2011 At a Glance by Subject Access to Services 24-Hour services for the public 33 Accelerating access to e-government services to all citizens 39 Social transformation 53 National e-government portal 84 Madania civil status system 96 National enterprise architecture 168 Civil registration data retrieval 184 Online portal redressing grievances 201 Communities' public social services 262 Single shared payment system 255 Water consumption reduction 308 Consolidated social security info. 344 Industries and business electronic services 346 On-line positive business environment 364 Enhancement through tech. 369 Speeding up data collection 392 Administration reform project 385 Citizen assistance serv. centres 377 State administrative development 412 Call centre 1502 402 Accessibility for All Science careers for disabled 73 Citizen Participation Information network village project 41 Improving useless public processes 45 e-People's voice system 49 State grievances tech. application 67 Property & business formalisation 99 Collaboration testing 135 Youth in the law hall 144 Innovation Saga project 161 Responsive training for public administration 189 City government open on-line portal 187 Participatory poverty alleviation 193 Citizens' involvement in public affairs 266 Promoting citizens participation 276 Participatory public budgeting 271 Citizen-government partnership 353 Consumer affairs gateway 366 Citizens' participation in governance 395 Integrating city services 419 Promoting innovations in public administration 421 Economic and Business Development Regularized informal settlements 30 Integrated trade processes 31 Fiscal & coastal resources mgt. 52 National e-trade system 91 One-stop business registration 182 Citizens' key to business development 247 On-line business permit services 329 Increasing acess to business information 342 Electronic land records system 336 Decentralising exports control 357 Public employment promotion and training 359 Consumer information services 366 Business information services 375 Privatising registration office 415 Promoting e-commerce growth 399 Education and Training Programa revalora 37 Electronic education portal 38 Common knowledge network 50 Development of e-education 127 Web-based student enrollemnt 183 Responsive training for public administration 189 Reducing juvenile delinquency 222 Interactive student online orientation 257 Equity in education system 327 Reforming educational structures 425 Elections Result slip scanning project 21 Curriculum for training officials 105 New approach to parliamentary elections 151 Improving voting process 322 Internet voting system 331 x
Good Practices and InnovATIONS in Public Governance UNPSA Winners 2003-2011 At a Glance by Subject Health Mobile mammography services 60 Programa alimentario 36 Integrated sustainable development 147 Knowledge network 156 Al-Shifa e-health system 165 Improving TB treatment 179 Improving access to health services 180 Streamlining hospital administration 181 Improving medical service efficiency 227 Mobile health services 230 Holistic & speedier health services 242 Efficient health crisis services 334 Maintaining urban cleanliness 406 Human Resources Management Career coaching e-services 58 Central recruiting system 27 Minimising public serv. corruption 381 Public personnel management 383 Municipal government on-line portal 408 Justice and Security Informal proactive approach model 35 Digital law-making enhancement 297 Bringing timely justice 337 Rural mobile police 390 Organizational Change Simplified administration for efficiency 26 Mission convergence 32 Simplex public administration 44 Integrated decision-making 47 Executive council knowledge management 54 Emphasising results over compliance 285 Promoting public official performance 316 Government innovations index 349 Public Finance Open citizens' tax court 32 Government procurement portal 28 Cities without corruption 25 Tax service excellence 48 Monitoring of public expenditure 51 Electronic procurement system 79 Ensuring fiscal equity 119 e-Procurement accessibility 291 Public procurement enhancement 300 Extractive industries transparency 302 On-line tax filing system 314 Citizens' involvement in budgeting 387 Electronic procurement system 417 Innovative tax system 423 Reforming customs administration 404 Transparency Transparent city 24 Cities without corruption 25 Public serv. enhancement 288 Vulnerable Groups Migrant recruitment system 22 Reconciliation with Aboriginals 43 “Hope–Plus” & savings accounts 113 Mobile counter for people in need 123 Manpower IT enabled service centre 130 Minority language rights 176 Home ownership programme 207 Youth-specific criminal justice 215 Job access for disabled 236 Access to public library services 249 Social services integration 294 Facilitating immigration processes 311 Indigenous community well-being 319 Water Participatory irrigation management 42 Waterfuture 140 Water quality assurance 175 Drinking water access and management 186 Water consumption reduction 308 Bringing efficient water supply 339 Water shortage hydraulic policy 362 Clean water to rural populations 373 Water shortage hydraulic policy 410 Women Justice for women 56 Self-empowerment for women 57 Womens' health outreach 59 Women-friendly city 63 Women’s' health and family planning 279 xi
- Page 1: Good Practices and Innovations in P
- Page 4 and 5: DESA MISSION STATEMENT The Departme
- Page 6 and 7: Good Practices and InnovATIONS in P
- Page 8 and 9: Good Practices and InnovATIONS in P
- Page 10 and 11: Good Practices and InnovATIONS in P
- Page 14 and 15: Good Practices and InnovATIONS in P
- Page 16 and 17: Good Practices and InnovATIONS in P
- Page 18 and 19: Good Practices and InnovATIONS in P
- Page 20 and 21: Good Practices and InnovATIONS in P
- Page 22 and 23: Good Practices and InnovATIONS in P
- Page 24 and 25: Good Practices and InnovATIONS in P
- Page 26 and 27: Good Practices and InnovATIONS in P
- Page 28 and 29: Good Practices and InnovATIONS in P
- Page 30 and 31: Good Practices and InnovATIONS in P
- Page 32 and 33: Good Practices and InnovATIONS in P
- Page 34 and 35: Good Practices and InnovATIONS in P
- Page 36 and 37: Good Practices and InnovATIONS in P
- Page 38 and 39: Good Practices and InnovATIONS in P
- Page 40 and 41: Good Practices and InnovATIONS in P
- Page 42 and 43: Graph 4: United Nations Public Serv
- Page 44 and 45: Good Practices and InnovATIONS in P
- Page 46 and 47: Good Practices and InnovATIONS in P
- Page 48 and 49: Good Practices and InnovATIONS in P
- Page 50 and 51: Good Practices and InnovATIONS in P
- Page 52 and 53: Good Practices and InnovATIONS in P
- Page 54 and 55: Good Practices and InnovATIONS in P
- Page 56 and 57: Good Practices and InnovATIONS in P
- Page 58 and 59: Good Practices and InnovATIONS in P
- Page 60 and 61: Good Practices and InnovATIONS in P
<strong>Good</strong> <strong>Practices</strong> <strong>and</strong> InnovATIONS <strong>in</strong> <strong>Public</strong> <strong>Governance</strong><br />
UNPSA W<strong>in</strong>ners <strong>2003</strong>-<strong>2011</strong> At a Glance by Subject<br />
Health<br />
Mobile mammography services 60<br />
Programa alimentario 36<br />
Integrated susta<strong>in</strong>able development 147<br />
Knowledge network 156<br />
Al-Shifa e-health system 165<br />
Improv<strong>in</strong>g TB treatment 179<br />
Improv<strong>in</strong>g access to health<br />
services 180<br />
Streaml<strong>in</strong><strong>in</strong>g hospital<br />
adm<strong>in</strong>istration 181<br />
Improv<strong>in</strong>g medical service<br />
efficiency 227<br />
Mobile health services 230<br />
Holistic & speedier health<br />
services 242<br />
Efficient health crisis services 334<br />
Ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g urban cleanl<strong>in</strong>ess 406<br />
Human Resources<br />
Management<br />
Career coach<strong>in</strong>g e-services 58<br />
Central recruit<strong>in</strong>g system 27<br />
M<strong>in</strong>imis<strong>in</strong>g public serv. corruption 381<br />
<strong>Public</strong> personnel management 383<br />
Municipal government on-l<strong>in</strong>e portal 408<br />
Justice <strong>and</strong> Security<br />
Informal proactive approach model 35<br />
Digital law-mak<strong>in</strong>g enhancement 297<br />
Br<strong>in</strong>g<strong>in</strong>g timely justice 337<br />
Rural mobile police 390<br />
Organizational Change<br />
Simplified adm<strong>in</strong>istration<br />
for efficiency 26<br />
Mission convergence 32<br />
Simplex public adm<strong>in</strong>istration 44<br />
Integrated decision-mak<strong>in</strong>g 47<br />
Executive council knowledge<br />
management 54<br />
Emphasis<strong>in</strong>g results over<br />
compliance 285<br />
Promot<strong>in</strong>g public official<br />
performance 316<br />
Government <strong>in</strong>novations <strong>in</strong>dex 349<br />
<strong>Public</strong> F<strong>in</strong>ance<br />
Open citizens' tax court 32<br />
Government procurement portal 28<br />
Cities without corruption 25<br />
Tax service excellence 48<br />
Monitor<strong>in</strong>g of public expenditure 51<br />
Electronic procurement system 79<br />
Ensur<strong>in</strong>g fiscal equity 119<br />
e-Procurement accessibility 291<br />
<strong>Public</strong> procurement enhancement 300<br />
Extractive <strong>in</strong>dustries transparency 302<br />
On-l<strong>in</strong>e tax fil<strong>in</strong>g system 314<br />
Citizens' <strong>in</strong>volvement <strong>in</strong> budget<strong>in</strong>g 387<br />
Electronic procurement system 417<br />
Innovative tax system 423<br />
Reform<strong>in</strong>g customs adm<strong>in</strong>istration 404<br />
Transparency<br />
Transparent city 24<br />
Cities without corruption 25<br />
<strong>Public</strong> serv. enhancement 288<br />
Vulnerable Groups<br />
Migrant recruitment system 22<br />
Reconciliation with Aborig<strong>in</strong>als 43<br />
“Hope–Plus” & sav<strong>in</strong>gs accounts 113<br />
Mobile counter for people <strong>in</strong> need 123<br />
Manpower IT enabled service centre 130<br />
M<strong>in</strong>ority language rights 176<br />
Home ownership programme 207<br />
Youth-specific crim<strong>in</strong>al justice 215<br />
Job access for disabled 236<br />
Access to public library services 249<br />
Social services <strong>in</strong>tegration 294<br />
Facilitat<strong>in</strong>g immigration processes 311<br />
Indigenous community well-be<strong>in</strong>g 319<br />
Water<br />
Participatory irrigation<br />
management 42<br />
Waterfuture 140<br />
Water quality assurance 175<br />
Dr<strong>in</strong>k<strong>in</strong>g water access <strong>and</strong><br />
management 186<br />
Water consumption reduction 308<br />
Br<strong>in</strong>g<strong>in</strong>g efficient water supply 339<br />
Water shortage hydraulic policy 362<br />
Clean water to rural populations 373<br />
Water shortage hydraulic policy 410<br />
Women<br />
Justice for women 56<br />
Self-empowerment for women 57<br />
Womens' health outreach 59<br />
Women-friendly city 63<br />
Women’s' health <strong>and</strong><br />
family plann<strong>in</strong>g 279<br />
xi
Change language