Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
2010 Category 2
Improving the Delivery of Public Services
Region Country Initiative Description Pg
Africa Tunisia Madania Civil Status System A centralized database for civil-status records, allowing
municipalities all over Tunisia to share information, and
facilitating citizens’ access to their personal data.
96
Africa Tanzania Property and Business
Formalisation Programme
(MKURABITA)
A community-empowering initiative to legalize
property ownership in the informal sector to facilitate
the participation of the marginalized majority in the
national economy.
99
Asia and
the Pacific
Australia
Building Resources in
Democracy, Governance and
Elections (BRIDGE)
A professional-development curriculum for election
officials, providing insights into the principles, skills
and challenges involved in conducting well-run
elections.
105
Asia and
the Pacific
Republic
of Korea
“Hope–Plus” and Ggum-Na-Rae
Savings Accounts
A project to assist poor working families acquire
savings and become more goal-oriented, as a means
of lifting themselves out of poverty.
113
Europe and
North Am.
Canada
Ensuring Fiscal Equity:
Wealth Indicators
A project to encourage compliance with Québec’s
income tax and consumption tax laws by systematically
identifying tax evaders.
119
Europe and
North Am.
Italy
INPS Mobile Counter for Disabled
and Elderly People
An initiative to make the services of the National
Institute for Social Security more accessible to
Romans who face serious difficulties visiting the
agency’s offices.
123
Western
Asia
Saudi Arabia Development of e-Education Improving delivery of pedagogical university services
in response to increased demand.
127
Western
Asia
Rep. of Korea
Oman
India
Manpower IT Enabled
Service Centre
Germany
Albania
The Ministry of Manpower in Oman has established
an electronic manpower registration system
(Sanad centres), operated by young Omanis,
to provide a number of services to promote
employment, by allowing for a more efficient
Bahrain Saudi Arabia
application processing method.
130
Tunisia
Tanzania
Australia
Rep. of Korea
Canada
Italy
Saudi Arabia
Oman
95