Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance UNPSA Winners 2003-2011 At a Glance by Category Preventing and Combating Corruption in the Public Servicee 2011 Category 1: Result slip scanning project 21 Migrant recruitment systems 22 Open citizens’ tax court 23 Transparent city 24 Cities without corruption 25 Simplified administration for efficiency 26 Central recruiting systems 27 Government procurement portal 28 Improving Transparency, Accountability, and Responsiveness in the Public Service 2010 Category 1: Women-Friendly City Project 63 State Grievances Tech Application 67 Integration Science Projects 73 Electronic Procurement System 79 National e-Government Portal 84 National e-Trade System 91 2009 Category 1: Online water assessment system 175 Minority language rights 176 Dialogue benchmarking system 177 2008 Category 1: Participatory poverty alleviation 193 Online portal redressing grievances 201 Home ownership programme 207 Youth-specific criminal justice 215 Reducing juvenile delinquency 222 2007 Category 1*: Emphasizing results over compliance 285 Public service enhancement 288 Public procurement accessibility 291 Social security services integration 294 Digital law-making enhancement 297 Public procurement enhancement 300 Extractive Industries transparentness 302 2006 Category 1: Equity in the educational system 327 Online business permit system 329 Internet elections system 331 2005 Category 1: Govt. problem discussion groups 353 Govt. and NGOs partnerships 354 Improving the Delivery of Public Services 2011 Category 2: Regularized informal settlements 30 Integrated trade processes 31 Mission convergence 32 24 hour public e-services 33 Cities without corruption 34 Informal proactive approach model 35 Programma alimentarion 36 Programma revalora 37 Electronic education portal 38 Accelerating citizens’ e-service access 39 2010 Category 2: Madania Civil Status System 96 Property and Business Formalisation 99 Building Governancen Resources 105 “Hope–Plus” and Savings Accounts 113 Ensuring Fiscal Equity 119 Mobile Counter for People in Need 123 Development of e-Education 127 Manpower IT Enabled Service Centre 130 2009 Category 2: Improving TB cure rate 179 Improving health access 180 Streamlining hospital administration 181 Business registration One-stop-shop 182 Web-based students enrollment 183 Civil registration data retrievement 184 2008 Category 2: Reducing medical waiting time 227 Health services in remote rural areas 230 People with disabilities jobs’ access 236 Holistic and speedier medical care 242 Citizens “key” to their own business 247 Access to public library services 249 Single shared payment system 255 2007 Category 2*: Access to civil records services 306 Water consumption reduction 308 Facilitating immigration processes 311 Online tax filing system 314 Promoting public officials perform. 316 2006 Category 2: Efficient health-crisis services 334 Improving e-Government service 336 Bringing justice in timely manner 337 Bringing efficient water supply 339 2005 Category 2: Decentralizing exports control 357 Employment promotion & training 359 Water shortage hydraulic policy 362 Fostering Participation in Policy-making Decisions through Innovative Mechanisms 2011 Category 3: Village information network 41 Participatory irrigation management 42 Reconciliation with Aboriginals 43 Simplex public administration 44 Improving useless public processes 45 2010 Category 3: Collaboration Testing 135 Waterfuture 140 Youth in the Law Hall 144 Integrated Sustainable Development 147 Parliamentary Elections Approach 151 viii
Good Practices and InnovATIONS in Public Governance UNPSA Winners 2003-2011 At a Glance by Category 2009 Category 3: Drinking water access and mgmt. 186 City government open online portal 187 2008 Category 3: University interactive system 259 Communities’ public social services 262 Citizen involvement in public affairs 266 Participatory public funds mgmt. 271 General Directorate for participation 276 Women’s health & reproductive edu. 279 2007 Category 3*: Indigenous communities well-being 319 Elections vote-casting impvovement 322 Advancing Knowledge Management in Government 2011 Category 4: Integrated decision-making 47 Tax service excellence 48 E-people for knowledge management 49 Common knowledge network 50 Monitoring public expenditure 51 Fishing, coastal resources management 52 Social transformation 53 Dubai knowledge management 54 2010 Category 4: Knowledge Network 156 Innovation Saga Project 161 Al-Shifa e-Health System 165 National Enterprise Architecture 168 2009 Category 4: Admin. adequate responsive training 189 Application of Information and Communication Technology (ICT) in Govrnment 2006 Category 3: Increasing access to business info. 342 Consolidated social security info. 344 Industries and bus. electronic srvc. 346 2005 Category 3: Online Positive business environt. 364 Online inter-jurisdictional info. 365 Enhancement through technology 369 2004 Category 4: Encouraging governance participt. 395 Special Award in Innovation 2006 Special Award: Public sector innovation assessment 349 Improvement of Public Service Results 2004 Category 1: Clean water to rural populations 373 Entrepreneurs’ information service 375 Citizens’ One-Stop-Shop centre 377 2003 Category 1: Spuring e-Commerce growth 399 Obtaining official documents easily 402 Reforming custom administration 404 Maintaining urban cleanliness 406 Improvement of the Quality of the Public Service Process 2004 Category 2: Minimizing public service corruption 381 Public employment management 383 Promoting client-oriented mentality 384 Involving citizens in budgetary proc. 387 2003 Category 2: Municipal government online portal 408 Water shortages hydraulic policy 410 Automating srvc. request procedure 412 Innovations in Public Service 2004 Category 3: Mobile police in rural community 390 Speeding up data collection 392 2003 Category 3: Privatizing registration office 415 Electronic procurement system 417 Integrating services at city level 419 Innovation in public admin. dept. 421 Innovating the tax system 423 Reforming educational structures 425 Promoting Gender Responsive Delivery of Public Services 2011 Category 5: Justice for women 56 Self-empowerment for women 57 Career coaching e-services 58 Women’s’ health outreach programme 59 Mobile mammography services 60 * 2007 finalists initiatives details are not covered in this publication ix
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2004 Category 1: Morocco Africa Mor
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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