Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
UNPSA Winners 2003-2011 At a Glance by Category
Preventing and Combating
Corruption in the Public Servicee
2011 Category 1:
Result slip scanning project 21
Migrant recruitment systems 22
Open citizens’ tax court 23
Transparent city 24
Cities without corruption 25
Simplified administration for efficiency 26
Central recruiting systems 27
Government procurement portal 28
Improving Transparency,
Accountability, and Responsiveness
in the Public Service
2010 Category 1:
Women-Friendly City Project 63
State Grievances Tech Application 67
Integration Science Projects 73
Electronic Procurement System 79
National e-Government Portal 84
National e-Trade System 91
2009 Category 1:
Online water assessment system 175
Minority language rights 176
Dialogue benchmarking system 177
2008 Category 1:
Participatory poverty alleviation 193
Online portal redressing grievances 201
Home ownership programme 207
Youth-specific criminal justice 215
Reducing juvenile delinquency 222
2007 Category 1*:
Emphasizing results over compliance 285
Public service enhancement 288
Public procurement accessibility 291
Social security services integration 294
Digital law-making enhancement 297
Public procurement enhancement 300
Extractive Industries transparentness 302
2006 Category 1:
Equity in the educational system 327
Online business permit system 329
Internet elections system 331
2005 Category 1:
Govt. problem discussion groups 353
Govt. and NGOs partnerships 354
Improving the Delivery
of Public Services
2011 Category 2:
Regularized informal settlements 30
Integrated trade processes 31
Mission convergence 32
24 hour public e-services 33
Cities without corruption 34
Informal proactive approach model 35
Programma alimentarion 36
Programma revalora 37
Electronic education portal 38
Accelerating citizens’ e-service access 39
2010 Category 2:
Madania Civil Status System 96
Property and Business Formalisation 99
Building Governancen Resources 105
“Hope–Plus” and Savings Accounts 113
Ensuring Fiscal Equity 119
Mobile Counter for People in Need 123
Development of e-Education 127
Manpower IT Enabled Service Centre 130
2009 Category 2:
Improving TB cure rate 179
Improving health access 180
Streamlining hospital administration 181
Business registration One-stop-shop 182
Web-based students enrollment 183
Civil registration data retrievement 184
2008 Category 2:
Reducing medical waiting time 227
Health services in remote rural areas 230
People with disabilities jobs’ access 236
Holistic and speedier medical care 242
Citizens “key” to their own business 247
Access to public library services 249
Single shared payment system 255
2007 Category 2*:
Access to civil records services 306
Water consumption reduction 308
Facilitating immigration processes 311
Online tax filing system 314
Promoting public officials perform. 316
2006 Category 2:
Efficient health-crisis services 334
Improving e-Government service 336
Bringing justice in timely manner 337
Bringing efficient water supply 339
2005 Category 2:
Decentralizing exports control 357
Employment promotion & training 359
Water shortage hydraulic policy 362
Fostering Participation
in Policy-making Decisions
through Innovative Mechanisms
2011 Category 3:
Village information network 41
Participatory irrigation management 42
Reconciliation with Aboriginals 43
Simplex public administration 44
Improving useless public processes 45
2010 Category 3:
Collaboration Testing 135
Waterfuture 140
Youth in the Law Hall 144
Integrated Sustainable Development 147
Parliamentary Elections Approach 151
viii