Vocollect VoiceLink and VoiceDirect Brochure - Intermec

VOCOLLECT VOICEDIRECT ® 

AND VOICELINK ® 

Changing the Face of Enterprise Voice Applications 

Run a Better Business 

with Voice

BUSINESS OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE 

Unleashing Higher Business Performance Through Voice 

For over 25 years, Vocollect Voice ® has driven proven performance improvements in productivity, accuracy, safety, and job 

satisfaction as well as delivery of rapid ROI across diverse companies on six continents. In 2000, Vocollect set the standard for the 

supply chain industry, delivering the first direct, real-time warehouse management system (WMS) voice interface, VoiceDirect. Today, 

Vocollect Voice remains the global performance standard, providing the direct voice application interface that is supported by all of the 

leading WMS providers worldwide. In another first, Vocollect responded to our customers and global network of partners need for a 

middleware application by delivering VoiceLink. 

It’s All About Flexibility and Choice: VoiceLink and VoiceDirect 

Vocollect Voice opens a dynamic dialog between your distribution center (DC) teams and your WMS, ERP or inventory management 

system so you can attain the speed and responsiveness your customers demand. We offer two distinct options to support your needs: 

VoiceLink and VoiceDirect. 

Both quickly and easily implement voice-directed applications that support workflows and tasks, provide access to information to 

manage discrepancies as the occur, and that automatically reconcile exceptions. How they are unique: 

VoiceLink: Supports near real-time processing via web-based middleware. This choice is for companies currently without IT resources 

or which are considering, or in the process of, upgrading their WMS and looking to utilize a real-time interface. * 

VoiceDirect: Supports real-time processing directly with your WMS or host system. This choice is for companies that require 

immediate transaction information at the host level. 

Distribution Center Applications Available Off-the-Shelf 

Application Functions Included VoiceLink VoiceDirect 

Selection 

Case, piece, batch and cluster-picking; 

ID/variable capture items 

Put-to-Store 

Replenishment 

Transfers 

Put-Away 

Line-Loading 

Cycle-Counting 

Loading 

Backstocking 

Receiving 

Inventory Control 

Also know as flow-through; assists in 

building locaton-specific pallets; single 

and multi-SKU pallets 

System-directed assignments from your 

host; interleaved** with put-away; can be 

integrated with selection 

Point-to-point item moves, interleaved** 

with put-away 

System and user-directed assignment 

capability 

Order assembly from belts for pallet 

building 

System-directed and ad hoc options; 

utilizes blind counts; interleaved** with 

selection for real-time validation 

Interleaved with selection; system and 

user-directed 

Single and multi-SKU; system and 

user directed 

Includes multi-modal screen use 

Includes multi-modal screen use 

*Companies can migrate to VoiceDirect without any impact to their DC teams. 

**Interleaving with VoiceDirect only. 

© Copyright 2013, Vocollect. All rights reserved. | www.vocollect.com 1


VoiceLink: Built for Ease of Configurability 

Beginning with the 3.0 release, VoiceLink is the first software application in the voice industry that works through a modern, opensource 

technology architecture to drive process improvements for both Operations and IT. VoiceLink delivers an entirely new level of 

customer configurability with a completely interactive interface. 

You can choose from one of our many pre-configured and pre-tested configurations for each of the VoiceLink applications you deploy, 

or use them as your starting point for creating your own configuration. The pre-configured options within VoiceLink are compiled from 

the experience and ROI savings of hundreds of Vocollect customers throughout the globe. 

Now you can leverage their experience and add your own unique configurations to meet the changing needs of your business. All Vocollect 

Voice applications are built on this progressive platform which: 

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Facilitates rapid integration 

Utilizes proven integration tools 

Grows and evolves with the organization 

Reuses existing information 

Benefits of VoiceLink 

● 

● 

● 

● 

● 

● 

● 

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Complete middleware application 

Rapid implementation and ROI 

Completely configurable and adaptable 

Supports numerous DC workflows and tasks 

Available in over 20 languages 

Industry-leading web architecture 

Integrates with virtually any WMS or host system 

Equal performance in one or multiple locations 

‘In warehouse operations alone, the use of speech 

recognition technology has improved productivity by 

up to 50% and enhanced picking accuracy from 87% to 

over 95% (with direct impact on improving perfect order 

performance).’ 

-Source: ‘Time to Dust Off the Books, Part 2: Predictive Analytics’ 

Lora Cecere, AMR Research 

Not only does VoiceLink minimize IT configurability issues, it also: 

Improves Operational Performance. By streamlining DC processes, ensuring data accuracy, and providing real-time process validation. 

Accelerates ROI. Through improving individual and team productivity, decreasing errors across the DC, achieving more rapid deployments, 

and providing an integrated offering for rapid implementation. 

Decreases Total Cost of Ownership (TCO). By integrating with a wider range of standard and custom warehouse management systems, 

lowering integration costs, and easing ongoing maintenance and upgrades. 

“For us, it’s all about flexibility and configurability. If the applications 

we deploy in our DC can’t grow with the company as we expand our 

enterprise without needing extensive development effort, it isn’t a good 

investment for Glidewell and we aren’t maximizing the ROI of voice. That’s 

where the power and configurability of VoiceLink and the Vocollect Voice 

Integration Platform really benefit us.” 

- Nick Glidewell, Director of Sales, Glidewell Distributing 



The Vocollect Voice Integration Platform 

Integration Web Services 

Allows external systems to 

rapidly interact with all voice 

applications. 

Data Persistence Layer 

The holding tank that 

manages the interaction 

between users and the 

data. 

Business Logic Layer 

Provides all of the functional 

interaction between users 

and the database; the IP of 

each application. 

Presentation Layer 

Provides interaction through 

a browser. 

Save Time, Money, and Aggravation 

VoiceLink is the result of over 25 years of experience in thousands of voice applications on six continents. Embedded standard 

configurations for all DC applications offer more than 400,000 configuration options that allow you to uniquely alter the process 

performance of your voice implementation without the need for developing any code. 

These configuration settings have been tested, supported, and verified to give you maximum flexibility. The above graphic illustrates 

how the Vocollect Voice Integration Platform architecture has been structured to support the integration of VoiceLink and future 

Vocollect Voice offerings. 

VoiceLink helps you accelerate deployment planning with your IT group. That saves you precious time that could be better spent on 

running your business and planning for the future. IT experts are quick to support applications like VoiceLink, because they minimize 

support complexities and the costs associated with managing disparate systems. In addition, the ease of integration and configuration 

with VoiceLink through the Vocollect Voice Integration Platform will help avoid some of the painful pitfalls associated with custom 

development, such as cost overruns, wasted time, and function shortfalls. 

Meeting Your Needs Today and in the Future 

The growing mandate to embrace only those applications that fit into an enterprise-wide IT strategy requires more than just 

delivery of superior operational functionality and performance. Today’s voice applications must be held to a higher standard – one 

where the architecture upon which they are built keeps pace with evolving needs and expectations, both now and in the future. 

The Vocollect Voice Integration Platform meets this higher standard, seamlessly integrating with existing IT infrastructures today, 

and it represents a technology that extends the life of voice systems as an IT infrastructure evolves, making future upgrades easy and 

straightforward. 

As the market and innovation leader in voice, Vocollect will continue to provide value-driven applications that exceed customer 

expectations for strategic benefit, ROI, and exceptional product performance and reliability. 


Improved Accuracy. 

Increased Productivity. 

Real Business Results. 

Vocollect is the leading provider of innovative voice 

technology solutions that help companies with mobile 

workers run a better business. Together with a global 

team of over 2,000 Vocollect Certified Professionals, 

Vocollect enables companies to save more than 

$20 billion annually through further optimization of 

operations, improving business decision capabilities, and 

delivering the industry’s premier worker experience in 

challenging industrial environments to nearly one million 

mobile workers who move in excess of $5 billion of 

products every day. 

Vocollect integrates with all major WMS and ERP 

systems and supports the industry’s leading handheld 

computing devices. Visit us at www.vocollect.com. 

Vocollect Headquarters 

703 Rodi Road 

Pittsburgh, PA 15235 

United States 

+1.412.829.8145 

info@vocollect.com 

Vocollect EMEA 

Gemini House 

Mercury Park 

Wycombe Lane, Wooburn Green 

Buckinghamshire, HP10 0HH 

United Kingdom 

+44 (0) 1628 55 2900 

voc_emea@vocollect.com 

Vocollect Asia Pacific 

Unit 3, 29/F, Sino Plaza 

255-257 Gloucester Road 

Causeway Bay 

Hong Kong 

Hong Kong: +852 3915 7000 

China: +86 10 5957 4817 

Australia: +61 409 527 201 

apac@vocollect.com 

Vocollect Latin America 

North: +52 55 5241 4800 ext. 4915 

South: +1.412.349.2477 

latin_america@vocollect.com 

Vocollect Japan 

Shiba 2-Chome Bldg 8F 

2-2-15 Shiba, Minato-ku 

Tokyo 105-0014 

Japan +81 (0)3 3769 5601 

japan@vocollect.com 

Vocollect Singapore 

151 Lorong Chuan 

#05-02A/03 New Tech Park, Lobby C 

Singapore 556741 

Singapore: +65 6305 2369 

India: +91 124480 6738 

singapore@vocollect.com 

www.vocollect.com 

© Copyright 2013, Vocollect. All rights reserved. Vocollect, Vocollect Voice, VoiceApplications, VoiceConsole, VoiceDirect, VoiceLink, Talkman, Hands- 

Free, Eyes-Free, Vocollect Adapted Speech Recognition and Voice-Directed Work are either registered trademarks or trademarks of Vocollect. 

Bluetooth is a registered trademark of SIG, Inc. All rights reserved. 

All other trademarks are property of their respective owners. 

Run a Better Business 

with Voice

Vocollect VoiceLink and VoiceDirect Brochure - Intermec

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