Vocollect Voice Solution for SAP - Intermec

RUN A BETTER BUSINESS WITH VOCOLLECT
VOCOLLECT SOLUTIONS FOR SAP ® IM, WM AND EWM USERS

BUSINESS OPTIMIZATON OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE
Deliver Superior Results
Make an efficient business run even better.
In these challenging times, it’s a balancing act to drive profitable easing the addition of Vocollect Voice to an existing SAP IM,
growth and streamline existing processes to further reduce
WM or EWM environment. Our certified and tested native
costs and make an efficient business run even better. Vocollect interface leverages your SAP NetWeaver ® platform, to
Solutions can help you identify additional ways to reduce
provide a low-risk, configurable Vocollect Voice solution to
your operating costs, while supporting increased workforce
help you manage your entire voice configuration.
productivity and greater worker accuracy.
Delivering results with a Vocollect Voice Solution starts with
Vocollect provides you with streamlined best-in-class business our Value Engagement Process where we and our partners
processes to take your SAP solution to the next level of
learn more about your specific business objectives as well
operating efficiency. Our extensive industry domain expertise gain an understanding of your detailed operational and
has helped successfully implement almost one million Vocollect workflow processes. We meet with key management to better
Voice Users. Vocollect’s ability to combine our purpose-built, understand the prioritization of the business issues that you
best-in-class workflow process components and extensive
want to address. Together, we will physically walk-through
industry know how, helps you create a voice solution that meets one of your targeted facilities to document and observe firsthand
actual workers executing various tasks during standard
your unique business needs, while maximizing your existing SAP
investment.
workflow processes. Our observations and recommendations
go well beyond just where voice technology could add
Vocollect uniquely offers an end-to-end solution specifically
quantifiable business value. After all, we want to help you run
designed to fully leverage existing SAP-centric technology
a better a business.
environments with a seamlessly certified integration capability
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BUSINESS OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE
Vocollect Delivers Value with Velocity
Relieve Operational Pressures Rapidly.
Your time to value cannot be measured in years or months. Success must be measured in weeks and days. Your velocity to
gaining business value is a key operational deliverable and a reason why Vocollect continues to stand tall as the industry’s
dominate solution provider for SAP customers. Most customers show a measureable “hard” investment breakeven in less than
nine (9) months. This does not even take into account the “soft” benefits obtained from implementing Vocollect.You achieve
business benefits rapidly by starting with best-in-class business processes, proven at more than 2,000 individual customer
implementations, and then together, we enhance the solution to fit your unique requirements.
Providing customers with a “one-off” custom solution does not enable our customers to cost effectively leverage new
product enhancements in a timely manner. Vocollect excels at providing more successful multi-site implementations then
all our competitors combined. We attribute this success to providing our customers quantifiable value after their first site
implementation, which provides the continuing business justification to implement the solution at additional locations. We stand
tall in our ability to deliver value, as committed.
The success of our customers speaks volumes. We have a proud track record across many industries. Our interaction with so
many types of customers, enables all our customers to gain advantages outside of their own industry. As an example, certain
Vocollect customers were confronted with having to address multi-channel order fulfillment issues well in advance of many
segments, and thus we were able to help customers develop optimized best-practices for a multi-channel environment, well
before it became an industry buzzword. Vocollect also gained great insight into traceability requirements through working with
customers having to support upcoming traceability requirements, long before they became ubiquitous in the marketplace and
are now impacting virtually every industry segment.
Our customers say it best. . . the following is a collection of quotes from customers who obtained business value with Vocollect:
“We’ve cut warehouse injuries in half and boosted our accuracy rate when filling orders to
99.99% from about 97% or 98%. - VP of Distribution
“We save money every time we
don’t have to make an emergency
delivery to a customer.
And this enhances our image to
our customers. You can’t put a
dollar value on that, but if I had
to, it would be in the millions.”
- General Manager
“The introduction of Vocollect has resulted in almost paperless,
highly efficient processes and our customer service is at
its highest level ever.”
- Logistics Manager
“Vocollect Voice has streamlined our operations and
provided us with increased productivity and improved
accuracy. The new equipment is robust and effective for
use in cold storage, and that will bring down our cost of
ownership in the long run.” - Operation Manager
“Since the voice deployment, we have been able to confidently
handle our seasonal fluctuations. Labor assignments are more
flexible, which has helped us to reduce our labor hours by over
20%, decrease inventory adjustments in picking areas by 80%,
and cut our training time by 80%.”
- CIO
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BUSINESS OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE
I
Door
Optimized Operational Flexibility
Maximum Worker Utilization.
The addition of Vocollect Voice to your distribution center operations offers you the transformative workforce performance
gains you require, with the infrastructure flexibility you need. While voice technology initially was implemented to enhance the
process flow for various fulfillment tasks, the extremely positive operational benefits resulted in a growing number of companies
expanding their use of Vocollect Voice into other areas of the distribution center.
Vocollect provides you the immediate operational benefits you desire, without multi-year infrastructure commitments, which
reduce your flexibility to adopt to changes in the business environment. You can even add Vocollect to an existing infrastructure
such as handheld scanning, Pick to Light and various automation environments.
The graphic below shows various examples of tasks where Vocollect Voice can easily be applied for workflow optimization and
process improvement:
101
Loading
Door
102
Door
103
Yard Management
Shipping Receiving
www.vocollect.com
Vocollect in
the Freezer
Order Selection
Cases &
Mixed Pallets
Cross-Docking
Door
201
Door
202
Charging
Area
WMS/ERP
Power Station
Direct-Powered
Vocollect on
Vehicles
Freezer
Bulk Transfers
High-Value
Products
Value-Added
Services
1 2
4
Put-Away
Refrigerated
Specialty
Products
3 4
Replenishment
Back-Stocking
Pick-to-Tote
Cycle-Counting/
Inventory Control
Batch-Picking
5 6
Receiving
Move to
loading
dock C
STORE
836
Door
203
Voice with
Scanning
Order Packing
Quality Auditing
STORE
629
STORE
328
101
STORE
423
STORE
239
Store
102
STORE
735
Store
103
Store
Door
204
Reverse Logistics
Put-to-Store
Line-Loading
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BUSINESS OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE
Seamless and Scalable Integration
Supporting SAP standards and practices.
Our industry experience has shown us that no two SAP customer’s business processes are exactly the same. Thus, it’s vital
that our integration architecture be flexible to accommodate so many potential customer infrastructure configurations.
Vocollect offers the deepest and broadest range of Enterprise Connectors to support virtually every architectural environment
requirement. You even have the flexibility to leverage different Vocollect Enterprise Connectors to differing parts of the
business.
Balancing the needs of operations management, IT and the actual workers is why Vocollect continues to lead the market
forward. Only Vocollect Voice Solutions give you the choice and flexibility to manage your IT infrastructure the way you want to
– while helping your business run better.
Vocollect Data Process Flow
SAP
Vocollect
Enterprise
Connector
Vocollect
VoiceCatalyst
VoiceConsole
Management
“Aisle 25”
“Ready”
Examples of Voice-Enabled Workflows:
Voice Application
for Workflow
Task
“Pick 2”
“414”
“417”
“2-8-7”
“2”
Receiving
Line-Loading
Transfers
Picking
Put-Away
Replenishment
Packing
Cycle-Counting
Put-to-Store
Back-Stocking
Shipping
Auditing
Voice-Enabled Worker
The data process flow with Vocollect enables data from your SAP IM, WM or EWM system to seamlessly integrate with our
market-leading voice software, VoiceCatalyst ® . It enables the use of voice and device management with our industry-leading
VoiceConsole ® management solution.
The Vocollect Solution enables SAP customers to implement and maintain Vocollect using their preferred SAP Certified Partner/
Integrator or internal SAP Certified personnel, without the addition of a middleware layer.
Vocollect offers various direct and middleware integration solutions, for SAP
customers.
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BUSINESS OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE
Vocollect Voice Solution Components -
Voice Software
Vocollect Voice Solutions provide an optimized end-to-end voice solution that has all of the components to transform your
distribution center workflows. We make sure that the focus is on future-proofing your operation and not turning your voice
solution into a one-off project.
Voice Software: VoiceCatalyst
Vocollect VoiceCatalyst enables unparalleled connectivity to devices, servers and
information and provides the launching point for implementing voice-enabled operations
to achieve the highest levels of productivity. Superior speech-recognition technology
is what makes Vocollect Voice the #1 choice for powering hands-free work by mobile
“Aisle 25”
“414”
“Pick 2”
“417”
“Ready”
“2-8-7”
“2”
workers. Vocollect Voice is intelligible at high speeds – up to 400 words per minute – for
maximum productivity even in the noisiest warehouse environments, thanks to Vocollect
Adaptive Speech Recognition ® .
Voice Application: VoiceApplications
Vocollect VoiceApplications leverages the extendible VoiceCatalyst architecture to
seamlessly interweave Vocollect VoiceApplications for the voice-enablement of tasks
and workflow execution. The seamless connection of multiple data sources with your
task workflows provides supervisors with exception notifications enabling real-time
approval; notifications of exceptions on a receiving or loading dock needing release
approvals; real-time access to key information to streamline warehouse processes; and
enables workers to send recorded messages to an alert display management system.
Device and Voice Management: VoiceConsole
Vocollect VoiceConsole is a web-based application that helps you to easily manage and
support your voice-enabled workforce by providing device, operator and configuration
management, as well as system diagnostics, all through an easy-to-use interface.
VoiceConsole allows you to view which workers are currently using voice-enabled
devices and helps you to identify the tasks they are actively working on. Configurable
notifications can be triggered for real-time responses while the homepage dashboard
displays high-level information.
Development Platform: VoiceArtisan
Vocollect VoiceArtisan is our flagship Integrated Development Environment (IDE)
software platform. VoiceArtisan enables customers and partners to expand the
capabilities of their Vocollect Voice Solution using Rapid Application Development
(RAD) techniques. VoiceArtisan is an open, flexible, and extensible modern IDE that
enables certified partners and trained customer IT teams to design, code, deploy,
and maintain customer-defined solutions to address unique business requirements
beyond existing out-of-the-box software functionality.
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BUSINESS OPTIMIZATION SMART INNOVATION OPERATIONAL FLEXIBILITY PREMIER EXPERIENCE
Vocollect Voice Solution Components -
Purpose-Built Hardware
Vocollect Talkman ® A500 Mobile Computing Appliance
Vocollect’s flagship Talkman A500
mobile computing appliance provides
the ultimate in worker flexibility. The
Talkman A500 seamlessly enables
you to outfit each worker with the
technology needed to execute their
responsibilities.
The Talkman A500 supports optional
RF scanning and external displays,
providing you with the ability to
determine which technology is needed
versus having to settle for a mobile
computing device that is not optimized
for the worker.
Voice-Optimized Headsets
High-Performance Lithium Battery
for Full-Shift Support
Weighs only 11 oz.
(313g)
IP67 Protection
Rating
Industrial Strength Design for
Long Life
Operates in Freezer Environment
-22° to 122° F ( -30° to 50° C)
Bluetooth ® Support for RF Scanners,
Displays, Mobile Printers, RFID, etc.
Vehicle Mounted Power Connector
(Available Option)
Support for 802.11 a/b/g
WIreless Infrastructure
Attachment Port
Attachment Port
Bluetooth ® Compatible
Belt Clip Attachment
for Worker Comfort
Easy to Operate, Four Button Menu
Controls
Fast 1GHz Pipelined TI OMAP Processor; 256 MB RAM &
512 MB Flash for Superior Performance
Only Vocollect Voice Solutions offer industrial-grade headsets that are specifically designed and manufactured to support
challenging warehouse environments. We understand what is required to maximize the ‘headset experience’ which is often the
weakest link in a successful worker experience.
Vocollect Voice Solutions provide the flexibility to use either a wireless or wired headset option – we offer models that are also
optimized for challenging freezer and high-noise conveyor environments. Headset styles include versions worn behind-the-head,
over the top of the head, or with hard hats. With our broad portfolio of headsets, you will find a headset choice to meet your
specific demands.
*
Headsets
Wireless
SRX2 SR-20/SR-21 SR-40 SR-35 SL-14
SoundSense Technology
Intelligent Battery Management
High Humidity
Single Cup Headset
Optimized Frequency Management
High Noise
Freezer Certified
Wired with TCO Breakaway Toggle
Industrial Strength
Light Industrial
* Hard hat and hard hat connector not included.
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Improved Accuracy.
Increased Productivity.
Real Business Results.
Vocollect is the leading provider of innovative voice
technology solutions that help companies with mobile
workers run a better business. Together with a global team
of over 2,000 Vocollect Certified Professionals, Vocollect
enables companies to save more than $20 billion annually
through further optimization of operations, improving
business decision capabilities, and delivering the industry’s
premier worker experience in challenging industrial
environments to nearly one million mobile workers who
move in excess of $5 billion of products every day.
Vocollect integrates with all major WMS and ERP systems
and supports the industry’s leading handheld computing
devices. Visit us at www.vocollect.com.
Vocollect Headquarters
703 Rodi Road
Pittsburgh, PA 15235
United States
+1.412.829.8145
info@vocollect.com
Vocollect EMEA
Gemini House
Mercury Park
Wycombe Lane, Wooburn Green
Buckinghamshire, HP10 0HH
United Kingdom
+44 (0) 1628 55 2900
voc_emea@vocollect.com
Vocollect Asia Pacific
Unit 3, 29/F, Sino Plaza
255-257 Gloucester Road
Causeway Bay
Hong Kong
Hong Kong: +852 3915 7000
China: +86 10 5957 4817
Australia: +61 409 527 201
apac@vocollect.com
Vocollect Latin America
North: +52 55 5241 4800 ext. 4915
South: +1.412.349.2477
latin_america@vocollect.com
Vocollect Japan
Shiba 2-Chome Bldg 8F
2-2-15 Shiba, Minato-ku
Tokyo 105-0014
Japan +81 (0)3 3769 5601
japan@vocollect.com
Vocollect Singapore
151 Lorong Chuan
#05-02A/03 New Tech Park, Lobby C
Singapore 556741
Singapore: +65 6305 2369
India: +91 124480 6738
singapore@vocollect.com
www.vocollect.com
© Copyright 2013 Intermec IP Corp. All rights reserved. Vocollect, Vocollect Voice, VoiceApplications, VoiceArtisan, VoiceCatalyst, VoiceConsole,
VoiceDirect ERP, Talkman, Hands-Free, Eyes-Free, Vocollect Adapted Speech Recognition and Voice-Directed Work are either registered trademarks
or trademarks of Vocollect.
SAP and NetWeaver are registered trademarks of SAP AG in Germany and in several other countries.
Bluetooth is a registered trademark of SIG, Inc. All rights reserved.
All other trademarks are property of their respective owners.
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