Alaska & the Yukon - Insight Cruises

Before You Go
Helping you plan your cruise.
It is a privilege to welcome you on board our ships, and our sincere desire that you enjoy an
extraordinary vacation. Here are answers to the questions we are frequently asked.
How much time do I need to allow
for embarking and disembarking?
For arrivals and departures in all ports
of (dis)embarkation, it is recommended
that those guests not purchasing
Holland America’s Fly Cruise and Tour
Plan allow adequate time for transfer
between the airport and pier, customs
inspections and airport security checks
as noted below.
Port City Arrival Departure
Anchorage 5 hours 5 hours
Vancouver 3 hours 3 hours
Seattle 3 hours 3½ hours
Cost of Anchorage, Vancouver or Seattle
overnight, due to airline schedules, is at
guests’ expense.
How do I obtain airport transfers if I
don’t participate in your Fly Cruise plan?
To provide Anchorage or Fairbanks
airport transfers for cruisetour guests
not participating in our Fly Cruise Plan,
our Seattle office MUST be advised of
their arriving or departing airline and
flight numbers: fax (800) 628-4855.
Transfers operate from airport to hotel
from 10:00am to 10:00pm.
When may I embark the ship?
The ms Zaandam, ms Volendam,
ms Statendam, ms Veendam and
ms Ryndam depart Vancouver, BC at
Canada Place, located at the foot of
Burrard Street, at 5:00pm. Embarkation
commences at 1:00pm. Guests are
required to be on board at least one
hour prior to sailing time.
For guests sailing on the ms Statendam,
ms Veendam or ms Ryndam from/to
Seward, transfer service between
Anchorage and Seward is available at a
rate of us$65 per person. Guests may
check in at the Egan Convention Center at
555 W. 5th Avenue in Anchorage on day
of sailing between 8:00am and 12:00 noon.
The ms Amsterdam and ms Oosterdam
depart from Terminal 30 at 5:00pm.
Embarkation commences at 12 noon.
Guests are requested to be on board
one hour prior to sailing time.
How can I host a bon voyage party?
For security reasons, Holland America Line
has implemented a “no visitor” policy
and regrets any disappointment this
may cause. However, family and friends
wishing you bon voyage may send a gift
directly to your stateroom. You may host
a party for fellow cruise guests, ordering
champagne, canapés and cocktail set-ups
delivered to your stateroom beforehand
via your travel agent or by calling Ship
Services at 1-800-541-1576.
How do I make dining room reservations?
Whatever your dining preferences — early
or main sitting, for two or groupings
of four, six or eight guests, with family or
friends — Holland America Line will
make every effort to honor your request.
All dining requests should be made in
advance of sailing through your travel
agent and confirmed or waitlisted at
the time of booking.
Upon embarkation you will find a
confirmation card in your stateroom
confirming your seating assignment and
table number. If, for some reason, your
dining request was not submitted before
your cruise date, the Maître d’ will assign
you to the sitting that is available.
Normal meal hours in the main dining
room are:
Breakfast Open seating 8:00am
Lunch Open seating 12:30pm
Dinner Early sitting 5:45pm
Upper level of
Dining Room
Early sitting 6:15pm
Lower level of
Dining Room
Main sitting 8:00pm
Upper level of
Dining Room
Main sitting 8:30pm
Lower level of
Dining Room
Dining times subject to change depending
on ship activities and port times.
Pinnacle Grill Dining Rooms
Our intimate, reservations-only
Pinnacle Grill restaurants — a
delicious alternative to the main
Dining Room — are very popular. We
recommend you make reservations
early in your cruise or, in advance,
through Holland America’s Ship
Services department.
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