Kembara PLUS - 2013 October
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Oktober <strong>2013</strong><br />
Edisi 3<br />
AIDILADHA:<br />
Remembering<br />
the Ultimate<br />
Sacrifice<br />
DEMPSEY HILL:<br />
Singapore’s<br />
Bohemian Enclave<br />
WOW<br />
Highway Mobile<br />
Workshop Service<br />
ON SHOW<br />
Fabulous Food 1Malaysia<br />
1 KEMBARA <strong>PLUS</strong> ONLINE OCTOBER <strong>2013</strong>
Features :<br />
Fabulous food 1 Malaysia<br />
03<br />
Remembering<br />
The Ultimate<br />
Sacrifice<br />
04<br />
Dempsey Hill :<br />
Singapore’s<br />
Bohemian Enclave<br />
05<br />
PIECE <strong>2013</strong>:<br />
The Aftermath<br />
17<br />
CONTENTS<br />
07 The Magic of Marang<br />
09 Fesyen : Seri Aidiladha<br />
16 Food : Kerabu Mangga<br />
19 <strong>PLUS</strong> News: SMK<br />
Mergong Tops MUFORS<br />
Inter school Mural<br />
competition<br />
20 RSA Spotlight: <strong>PLUS</strong><br />
Tidak Berkompromi<br />
Tentang Isu Kebersihan &<br />
Keselamatan Makanan Di<br />
R&R<br />
21 Fuel Saving Tips<br />
22 Smart Saving Tips:<br />
Decrease your car’s<br />
depreciation cost<br />
22 Wow Berjaya Kurangkan<br />
Aduan Kegiatan Penipuan<br />
Trak Tunda Dan Bengkel<br />
Secara Mendadak<br />
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<strong>Kembara</strong> <strong>PLUS</strong> Online is produced by Strategic Communications & Corporate Communications, <strong>PLUS</strong> Malaysia Berhad
FEATURES<br />
Fabulous<br />
FEATURES<br />
Ever since Master Chef exploded on to<br />
our silver screens and transformed home<br />
cooking into an art of dizzying gourmet<br />
heights, the interest in fine dining among<br />
Malaysians has exponentially increased. To<br />
whet the public appetite, intrepid organisers<br />
cooked up the Malaysia International<br />
Gourmet Festival (MIGF) which is now in<br />
its 13th successive year and will take place<br />
throughout <strong>October</strong> in 31 participating<br />
restaurants.<br />
The Festival’s unwavering focus is on the<br />
skills of the world-class chefs already residing<br />
in Malaysia and the all-year-round quality<br />
of its cuisine and restaurants. This year’s<br />
Festival theme “Cool Chefs - Cooking with<br />
Attitude” means there will be no expletivesdeleted<br />
type of outbursts from Gordon<br />
Ramsey wannabes and the attitude is in the<br />
end product – the ‘cooking’, or the dishes<br />
themselves which exude confidence, style,<br />
chutzpah and pizazz.<br />
FOOD<br />
Grilled caramelised ripe bananas served with<br />
coconut milk at Kelantan Delights<br />
Plating is central to the fine dining experience<br />
Remembering The Ultimate<br />
Sacrifice<br />
Eid al-Adha or “festival of sacrifice”, is an important<br />
religious holiday celebrated by Muslims worldwide<br />
to honour the willingness of the prophet Ibrahim<br />
(Abraham) to sacrifice his young first-born son Ismail<br />
(Ishmael)a as an act of submission to God’s command<br />
and his son’s acceptance to being sacrificed, before<br />
God intervened to provide Abraham with a Lamb to<br />
sacrifice instead. In the lunar Islamic calendar, Eid al-<br />
Adha falls on the 10th day of Dhu al-Hijjah and lasts<br />
for four days.<br />
Through this ultimate act of sacrifice, Abraham had<br />
shown that his love for God superseded all others:<br />
that he would lay down his own life or the lives of<br />
those dearest to him in submission to God’s command.<br />
Muslims commemorate this event every year during<br />
Eid al-Adha where animals are sacrificed in a symbolic<br />
ritual.<br />
The Kaabah, also known as the Sacred House, was constructed by Prophet Abraham<br />
without an opportunity to partake in the sacrificial<br />
meal during these days.<br />
Distributing meat amongst the people, chanting the<br />
Takbir out loud before the Eid prayers on the first<br />
day and after prayers throughout the four days of Eid,<br />
are considered essential parts of this important Islamic<br />
festival. In some countries, families that do not own<br />
livestock can make a contribution to a charity that will<br />
provide meat to those who are in need.<br />
Malaysia is often promoted as a world class<br />
food destination and the Chefs of the Malaysia<br />
International Gourmet Festival epitomize this,<br />
as one can have the opportunity of tasting<br />
the best cuisines, whether they be fine dining<br />
or otherwise, that this country has to offer.<br />
The full list of festival restaurants are available<br />
on this link: http://www.migf.com/restaurantlist/<strong>2013</strong><br />
The meat from the sacrificed animal is divided into<br />
three parts. The family retains one third of the share;<br />
another third is given to relatives, friends and neighbors;<br />
and the other third is given to the poor and needy. The<br />
regular charitable practices of the Muslim community<br />
are demonstrated during Eid al-Adha by concerted<br />
efforts to see that no impoverished person is left<br />
Families, neighbours and the community work together to clean, divide and<br />
distribute meat to the poor and needy<br />
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Bunga Emas restaurant at Royal Chulan with its goose liver mousse in pandanus<br />
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TRAVEL<br />
Antiques abound here......<br />
A colonial building now converted into a swanky fashion store<br />
A favorite pitstop for joggers<br />
DEMPSEY HILL:<br />
Singapore’s Bohemian Enclave<br />
So you think you know your neighbor south of the<br />
border well enough, do you? If you have not visited<br />
Dempsey Hill, then you are yet to discover one of<br />
Singapore’s top lifestyle destinations.<br />
Set amid lush, quiet surroundings that evoke old world<br />
charm, this mini-precinct offers a respite from the city,<br />
and is just a short distance away from Orchard Road.<br />
It boasts a hip cluster of wining and dining establishments,<br />
art galleries, antique furniture stores and weekend<br />
farmers markets.<br />
Dempsey used to be a military stronghold. It was the<br />
site of the British army barracks in colonial times and<br />
the Central Manpower Base of Singapore (CMPB),<br />
where young men reported for military service, in the<br />
early 1970s.<br />
A man-made waterfall greets visitors to the area<br />
Breakfast favorites: pancakes with honey syrup(above) and salmon quiche (below)<br />
The area has undergone a transformation while retaining<br />
the old pre-war buildings and army barracks. Hidden<br />
within conserved colonial black-and-white buildings, you<br />
will see specialty food purveyors and restaurants. Indian<br />
curry houses are situated next to European eateries, local<br />
seafood establishments and premium grocery outlets.<br />
Foodie highlights include European restaurant The White<br />
Rabbit. This airy spot is housed in the former chapel of the<br />
colonial British garrison. It’s a beautifully refurbished space<br />
outfitted with wrought-iron grills, stained-glass windows<br />
and sage-green banquettes.<br />
For your specialty food needs, there is Australian gourmet<br />
store, Jones the Grocer. Pick up the highest quality<br />
chocolate, jams, snacks and extensive array of cheeses<br />
here. Just next to it is the Museum of Contemporary<br />
Arts (MOCA @ Loewen), a contemporary art specialist,<br />
showcasing top works by regional names like Chen Liu<br />
and Fang Lijun.<br />
The spot’s luxury facilities, set in green surrounds, will leave<br />
you feeling nicely refreshed!<br />
Specialty shops hold many unique treasures<br />
Once army barracks, these buildings are now transformed into trendy outlets<br />
Lush greenery surrounds this quiet enclave<br />
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TRAVEL\<br />
THE<br />
MAGIC<br />
Fishing vessels make a picturesque sight<br />
A bold landmark in Marang’s town centre<br />
OF<br />
MARANG<br />
The picturesque Marang village, nestling beneath<br />
the shade of palms, sits on a narrow sand strip<br />
island in the mouth of the Marang river, about<br />
100 meters from the mainland. The houses here<br />
are mainly wooden constructions with corrugated<br />
metal roofs or thatch.<br />
Marang has existed for perhaps more than a hundred years, with<br />
families living here earning their living through catching cuttlefish<br />
and the seasonal prawn fishing. Fishermen traditionally put to<br />
sea in the high prow and stern “Sekuci” fishing boats although<br />
the more modern beamy boats can be found here too.<br />
The fishermen of Marang live a reverse life to the majority of<br />
people: working during the night hours, sleeping during the day.<br />
But the day is a time of intense activity for the other members of<br />
the family on the island when cuttlefish have to washed, cleaned<br />
and dried, using simple tools, and working efficiently on clear<br />
production line principles. Most of the cuttlefish are salted and<br />
dried and stay in good condition, even without refrigeration, for<br />
six months. Others are immediately packed fresh to markets or<br />
hotels, both domestic and abroad as part of the growing export<br />
industry.<br />
You can step into the idyllic setting of the Marang fishing<br />
village by just crossing a wooden bridge right into that more<br />
placid place by the clear waters of both the sea and the<br />
lagoon and experience the warmth of the fishing folk as they<br />
Dried and salted fish is a growing export industry for the villagers of Marang<br />
continue their unhurried way of life. Marang remains one of<br />
the gems of the east coast both in terms of supplying seafood<br />
for inhabitants and tourists while still retaining an unspoiled<br />
picturesque charm. Long may it stay that way!<br />
Cuttlefish being dried and salted in the sun<br />
The popular Keropok Lekor being boiled in large containers<br />
Keropok Lekor is now served as appertiser at fancy restaurants<br />
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FESYEN<br />
Aidiladha<br />
Seri<br />
Gabungan baju Kebaya Cik Siti Wan<br />
Kembang warna biru bermotif Pua dengan<br />
fabrik tenun kapas Bali sesuai digayakan<br />
dengan tudung dua rona dan hiasan<br />
kerongsang bertatah batu tampak manis di<br />
pakai si gadis di pagi raya<br />
Usai menyambut Hari Raya Aidilfitri, umat Islam akan menyambut Hari<br />
Raya Aidiladha pada 15 Oktober akan datang. Untuk itu, bagi sambutan<br />
Aidiladha kali ini, <strong>Kembara</strong> <strong>PLUS</strong> menampilkan koleksi pakaian dan<br />
aksesori dari Butik Bahari Asyek di tingkat 1, Plaza Masalam (Plaza Shah<br />
Alam) Seksyen 9, Shah Alam untuk tatapan pembaca.<br />
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FESYEN<br />
Tas tangan merah jambu bertatah batu digayakan ekslusif<br />
dengan baju kurung moden potongan ‘Mofish Tail’<br />
dengan gabungan warna merah jambu dan biru menyerlah<br />
keayuan si pemakai<br />
Tampil berseri dengan rekaan subang warna emas<br />
putih dan baju syifon oren sesuai amat unik dan<br />
selesa digayakan ketika berkunjung ke rumah rakan<br />
taulan<br />
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FESYEN<br />
Aksesori keronsang bertatah mutiara putih menyerlahkan<br />
seri si pemakai yang menggayakan Baju Kebaya Cik Siti<br />
Wan Kembang dari fabrik sutera broked dua rona ini<br />
Perincian sulaman baju di dada Baju Kurung rona<br />
‘Turquoise’ ini menyerlahkan penampilan anggun di<br />
pagi hari raya<br />
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MAKAN_MAKAN<br />
Kerabu<br />
Mangga<br />
Bahan-Bahan:<br />
2 - 3 biji mangga muda<br />
1 biji tomato (dibelah 4, buang bahagian tengahnya dan hiris)<br />
1 biji bawang besar (dimayang halus)<br />
1 genggam kacang tanah yang telah digoreng tanpa minyak, buang kulitnya dan tumbuk kasar<br />
1 genggam ikan bilis, dibersihkan, dan goreng hingga garing<br />
4 biji cili padi (hiris halus)<br />
1 ulas bawang putih (dicincang halus)<br />
1 1/2 camca besar sos ikan<br />
1 camca besar gula<br />
1 biji limau nipis (diperah jusnya)<br />
Beberapa helai daun salad (untuk hiasan)<br />
Cara Membuatnya:<br />
Kupas mangga muda, kemudian rendam dalam air 15 minit untuk membuang getahnya. Toskan dan<br />
hiris halus. Masukkan ke dalam mangkuk bersama hirisan bawang dan tomato. Gaul rata. Ketepikan.<br />
Satukan sos ikan, gula, bawang putih, cili padi dan jus limau nipis di dalam mangkuk, kacau rata-rata<br />
dan tuangkan dalam mangkuk berisi mangga hiris dan bahan-bahan lain. Gaul rata. Tambah kacang<br />
tanah dan ikan bilis, gaul lagi dan sesuaikan rasa.<br />
Alas bekas yang sesuai dengan daun salad. Alihkan kerabu atas daun salad dan tabur sedikit ikan<br />
bilis goreng dan kacang tanah yang telah diasingkan atasnya sebelum menghidang. Hidangkan<br />
segera bersama nasi dan lauk-lauk lain.<br />
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<strong>PLUS</strong> NEWS<br />
PIECE <strong>2013</strong> –<br />
THE AFTERMATH<br />
The session on Highway Asset Management<br />
touched on several areas of interest including the<br />
need for skilled highway construction workers,<br />
with trends towards increasing mechanization of<br />
construction activities and an overview of 3-D<br />
GIS technology and the future possibility of using<br />
the smart phone as a primary data collection tool<br />
for determining asset condition and supporting<br />
engineering decisions. A discussion on the use of<br />
performance based KPIs for highway maintenance<br />
focused on allowing contractors the opportunity<br />
to reduce costs through innovation and improved<br />
efficiency.<br />
The Panel Session on communicating tolling issues<br />
to the public yielded some excellent suggestions on<br />
how the industry can achieve greater acceptance<br />
of toll highways. Following the example set by India,<br />
the simple re-naming of the word “toll” to become<br />
“User Fee” can create positive connotations while<br />
the Japanese experience of including the public<br />
in all major tolling decisions through a Vox Populi<br />
or “Popular Voice”, provides transparency and an<br />
understanding of the tangible benefits to be enjoyed<br />
in return for the fee<br />
paid.<br />
It was not all<br />
work and no<br />
play at PIECE<br />
<strong>2013</strong> as delegates<br />
were treated to<br />
a gala dinner<br />
and cultural<br />
show by the<br />
Johore State,<br />
while technical<br />
tours to three<br />
locations were<br />
sold out early.<br />
Pleased with the outcome of the<br />
conference, PSKLM President and<br />
Organising Chair Dato’ Noorizah<br />
Hj Abd Hamid said that plans are<br />
already underway for the next<br />
PIECE event, due to take place in<br />
Kuala Lumpur in the first quarter of<br />
2015.<br />
Celebrated road safety advocate Kamal Affandi Hashim tries a unique approach to pull in<br />
delegates to his concurrent session featuring JPJ and JKJR<br />
True to its promise of providing insights on the industry’s<br />
challenges and best practices from around the world,<br />
PIECE <strong>2013</strong> ended on a high note with delegates giving the<br />
thumbs up for the three-day destination event.<br />
Country experiences were shared throughout the<br />
conference. The panel of eminent speakers in the first<br />
plenary session unanimously agreed that the greatest<br />
challenge faced by all three countries lies in gaining public<br />
acceptance with regard to the need for toll highways. In<br />
Malaysia, this relates to the effective dispersal of traffic in<br />
order to manage congestion; while in India, it involves<br />
locating the toll collection points away from commuter<br />
routes. The Indonesian Toll Road Authority hopes to<br />
improve project delivery by seeking the government’s<br />
consideration to bear land acquisition costs.<br />
Issues facing the financial sector include the need for<br />
longer tenures to attract investors, and government<br />
support especially in acquiring land. In terms of Foreign<br />
Direct Investment, some of the challenges faced include<br />
competing against opportunities for FDI in other sectors<br />
such as manufacturing, as well as risk distribution between<br />
investors and government.<br />
On the environment, much thought was given to the<br />
development of a Green Highway Index. Once again,<br />
the expectations of road users play a significant role in<br />
deciding on the criteria to be measured. These include<br />
traffic congestion levels and the recycling and use of<br />
waste material generated by highway maintenance and<br />
construction activities.<br />
Road Safety issues centred on the need for the engineering<br />
design of roads to create “forgiving highways” by taking into<br />
account various aspects of human behaviour. Following a<br />
lively debate, it was further agreed that Education and<br />
Enforcement should come together to change those<br />
human behaviours that typically result in high accident rates<br />
and fatalities.<br />
Conference supporter Aeroline provided luxury shuttle rides to delegates<br />
VIPs at the gala dinner hosted by Johor State at the grand State<br />
Secretary’s Residence<br />
Minister of Works officiating the UEM Group pavillion<br />
Cultural dancers perform a welcome dance for delegates<br />
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<strong>PLUS</strong> NEWS<br />
RSA SPOTLIGHT<br />
<strong>PLUS</strong> Tidak Berkompromi Tentang Isu<br />
KEBERSIHAN &<br />
KESELAMATAN<br />
makanan di R&R<br />
<strong>PLUS</strong> memandang serius terhadap isu kebersihan<br />
dan keselamatan makanan di semua gerai di<br />
semua kawasan rehat di rangkaian lebuh raya<br />
kendaliannya.<br />
SMK MERGONG<br />
TOPS MUFORS’ INTER-SCHOOL<br />
MURAL COMPETITION<br />
Justeru itu, semua gerai yang beroperasi di<br />
kawasan-kawasan rehat perlu mematuhi syarat<br />
dan garis panduan yang ketat di samping perlu<br />
lulus Penilaian Tahunan yang dikendalikan oleh<br />
syarikat ini setiap tahun sebelum kontrak tahunan<br />
gerai dilanjutkan.<br />
Setiap gerai yang beroperasi di R&R perlu melalui<br />
Penilaian Tahunan dan kontrak bagi gerai-gerai yang<br />
tidak mencapai tahap lulus tidak akan disambung<br />
kontrak untuk beroperasi pada tahun berikutnya.<br />
Sekolah Menengah Kebangsaan Mergong, Alor Setar, Kedah<br />
emerged as this year’s Champion of the MUFORS’ Inter-<br />
School Mural Competition organized by <strong>PLUS</strong> and brought<br />
home RM20,000 in cash.<br />
Sekolah Menengah Kebangsaan Dato’ Mahmud Mat, Pekan,<br />
Pahang and Sekolah Menengah Kebangsaan Benut, Pontian,<br />
Johor, came in second and third place respectively and received<br />
RM15,000 and RM10,000 each.<br />
Consolation prizes for the 4th to 12th placings received<br />
RM5,000, while for 13th to 20th placings received RM3,000<br />
each.<br />
The prizes were presented by Education II Minister, YB Dato’<br />
Seri Idris Jusoh at Persada <strong>PLUS</strong> recently.<br />
50 secondary schools from across the country were eligible<br />
to compete in this year’s mural competition based on their<br />
submission of an essay on road safety.<br />
Each shortlisted school received cans of paint and other muralpainting<br />
equipments worth RM2,000 to kick start their mural<br />
projects. The schools were given two months to complete the<br />
murals.<br />
The mural competition is part of the “Malaysians Unite For<br />
Road Safety” (MUFORS) Corporate Social Responsibility<br />
programme introduced by <strong>PLUS</strong> in 2009.<br />
<strong>PLUS</strong> has pro-actively organised various other CSR<br />
programmes such as the ‘Respect Your Limits’ road safety<br />
seminar for heavy vehicle drivers and operators, as well as<br />
‘Gerakan Motosikal Pencetus Amalan Keselamatan’ (GEMPAK<br />
MUFORS) programme aimed at young motorcyclists.<br />
Through this competition, <strong>PLUS</strong> believes that the students are<br />
not only collaborating to develop the best and most attractive<br />
murals but also indirectly promote positive values in them and<br />
helping them to understand the importance of road safety.<br />
The mural competition is also supported by Nippon Paint Sdn<br />
Bhd as the official paint supplier.<br />
Penilaian Tahunan gerai di kawasan rehat dan<br />
rawat <strong>PLUS</strong> merangkumi aspek kebersihan<br />
dan keselamatan makanan, disiplin dan mutu<br />
perkhidmatan.<br />
Ini bagi memastikan pengguna lebuh raya yang<br />
berhenti rehat di kawasan rehat di lebuh raya <strong>PLUS</strong><br />
menikmati mutu makanan dan perkhidmatan yang<br />
terbaik pada setiap masa.<br />
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SAFETY TIPS<br />
FUEL<br />
TIPS<br />
SMART SAVING TIPS<br />
Tips to<br />
DECREASE<br />
Your Car’s<br />
Depreciation<br />
COST<br />
SAVING<br />
DRIVE MORE EFFICIENTLY<br />
• Drive Sensibly : Aggressive driving (speeding, rapid acceleration<br />
and braking) wastes fuel. It can lower your fuel mileage by 33<br />
percent at highway speeds and by 5 percent around town.<br />
• Observe the Speed Limit : While each vehicle reaches its<br />
optimal fuel economy at a different speed (or range of<br />
speeds), fuel mileage usually decreases rapidly at speeds<br />
above 80 km/h. Observing the speed limit is also safer.<br />
Depreciation is the difference between the amount you spend<br />
when you buy a car and the amount you could get back when you<br />
sell or trade it in.<br />
Although you can’t prevent your car from depreciating (i.e sell it<br />
for the same price you bought it), you can try minimizing your car<br />
depreciation with these tips:-<br />
?<br />
It takes glass one million<br />
years to decompose,<br />
which means it never<br />
wears out and can be<br />
recycled an infinite<br />
amount of times!<br />
• Remove Excess Weight: Avoid keeping unnecessary items in<br />
your vehicle, especially heavy ones.<br />
• Avoid Excessive Idling: Idling can use a quarter to a half gallon<br />
of fuel per hour, depending on engine size and air conditioner<br />
(AC) use. Turn off your engine when your vehicle is parked.<br />
• Use Cruise Control: Using cruise control on the highway<br />
helps you maintain a constant speed and, in most cases, will<br />
save fuel.<br />
KEEPING YOUR CAR IN SHAPE<br />
• Buy a car with neutral external colours such as black, white and<br />
silver. These colours will most likely still be popular in a couple<br />
of years and will therefore sell for more.<br />
• Buy a car with safety and comfort features such as central<br />
locking, alloy wheels, a CD/MP3 player, navigation equipment,<br />
parking assistance and anti-lock braking system. Useful features<br />
improve resale value.<br />
?<br />
Gold is the only metal that<br />
doesn’t rust, even if it’s<br />
buried in the ground for<br />
thousands of years.<br />
• Keep Your Engine Properly Tuned: Fixing a car that is noticeably<br />
out of tune or has failed an emissions test can improve its<br />
fuel mileage by an average of 4 percent, though results vary<br />
based on the kind of repair and how well it is done.<br />
• Keep Tyres Properly Inflated: You can improve your fuel<br />
mileage by up to 3.3 percent by keeping your tyres inflated<br />
to the proper pressure. Under-inflated tyres can lower fuel<br />
mileage by 0.3 percent for every 1 psi drop in pressure of<br />
all four tyres. Properly inflated tires are safer and last longer.<br />
Extracted from http://www.fueleconomy.gov<br />
• Buy a car that has good fuel economy. With most people<br />
fearing a rise in the price of petrol, they will look for a more<br />
fuel-efficient car.<br />
• Keep your car clean and well serviced. You will get better resale<br />
value if your car is well kept.<br />
• Try keeping your mileage as low as possible, because this will<br />
also increase the resale value of the car.<br />
• Park your car in a garage and consider buying a cover for<br />
protection. A well-maintained car will sell for more.<br />
Extracted from Savemoney Magazine, September <strong>2013</strong><br />
?<br />
Your tongue is the only<br />
muscle in your body that<br />
is attached at only one<br />
end.<br />
21 KEMBARA <strong>PLUS</strong> ONLINE OCTOBER <strong>2013</strong><br />
22 KEMBARA <strong>PLUS</strong> ONLINE OCTOBER <strong>2013</strong><br />
22 KEMBARA <strong>PLUS</strong> ONLINE OCTOBER <strong>2013</strong>
SAFETY TIPS<br />
WOW BERJAYA KURANGKAN<br />
ADUAN KEGIATAN PENIPUAN<br />
TRAK TUNDA<br />
DAN BENGKEL<br />
SECARA<br />
MENDADAK<br />
Perkhidmatan Bengkel Bergerak ‘Workshop on Wheels’ atau<br />
WOW yang diperkenalkan oleh <strong>PLUS</strong> hampir setahun lalu berjaya<br />
mengurangkan aduan tentang kegiatan penipuan oleh trak tunda dan<br />
bengkel yang tidak bertanggung jawab.<br />
Pengarah Urusan <strong>PLUS</strong>, Dato’ Noorizah Hj Abd Hamid berkata,<br />
“Penubuhan perkhidmatan bengkel bergerak WOW adalah merupakan<br />
inisiatif <strong>PLUS</strong> untuk mengelakkan pengguna lebuh raya terus menjadi<br />
mangsa syarikat trak tunda atau bengkel yang tidak bertanggung jawab.<br />
Setelah hampir setahun perkhidmatan ini diperkenalkan, kita dapat<br />
melihat ia memberi kesan yang amat positif di mana jumlah aduan<br />
yang diterima berhubung kegiatan penipuan trak tunda dan bengkel<br />
turun secara mendadak.”<br />
Sebelum WOW diperkenalkan, <strong>PLUS</strong> menerima kira-kira 42 aduan<br />
di antara tahun 2011 hingga September 2012 berhubung kegiatan<br />
penipuan trak tunda dan bengkel yang tidak bertanggung jawab.<br />
Setelah WOW diperkenalkan pada Oktober tahun lalu, hanya 5 aduan<br />
diterima setakat ini.<br />
“Bagi menjayakan WOW, <strong>PLUS</strong> telah berkolaborasi dengan pihak AAM<br />
untuk sama-sama menangani masalah ini. Pihak AAM telah melantik<br />
bengkel-bengkel panel mereka untuk menyediakan perkhidmatan<br />
bengkel bergerak di lebuh raya,” jelas Noorizah.<br />
Secara ringkasnya, perkhidmatan yang diberikan<br />
oleh WOW adalah percuma. Tetapi, pengguna perlu<br />
membayar caj alat ganti kenderaan yang dikenakan<br />
oleh WOW.<br />
Terdapat 17 pasukan WOW yang beroperasi 24-jam di sepanjang<br />
Lebuhraya Utara-Selatan, Jambatan Pulau Pinang dan Lebuhraya<br />
Linkedua ketika ini.<br />
BAGAIMANA BANTUAN<br />
WOW DIBERIKAN?<br />
1) Pengguna yang mengalami kerosakan kenderaan menghubungi<br />
Pusat Kawalan Trafik <strong>PLUS</strong> menggunakan talian<br />
<strong>PLUS</strong>Line 1800 88 0000 atau menggunakan telefon kecemasan<br />
lebuh raya<br />
2) Pasukan <strong>PLUS</strong>Ronda tiba dan beri bantuan<br />
3) Jika kerosakan tidak dapat dibaiki, <strong>PLUS</strong>Ronda akan memaklumkan<br />
Pusat Kawalan Trafik<br />
4) Pusat Kawalan Trafik menghubungi WOW<br />
5) WOW tiba ke lokasi dan membaiki kerosakan<br />
Pasukan WOW menyediakan perkhidmatan membaiki dan menukar<br />
alat ganti kenderaan seperti bateri kereta, radiator, kipas dan lain-lain<br />
dengan caj yang berpatutan. Semua kerja-kerja ini akan dikendalikan di<br />
lokasi selamat di lebuh raya tanpa perlu keluar dari kawasan lebuh raya<br />
dan membayar kos tundaan.<br />
Namun begitu, jika kerosakan tersebut memerlukan perkhidmatan<br />
membaiki yang lebih rumit, kenderaan mungkin perlu ditunda ke<br />
bengkel WOW di luar kawasan lebuh raya. Walau bagaimanapun,<br />
sekiranya pengguna masih mahu menghantar kenderaan mereka ke<br />
bengkel pilihan masing-masing, mereka boleh berbuat demikian dan<br />
kos ditanggung oleh pengguna itu sendiri.<br />
”Bagi mengelakkan kekeliruan dan menimbulkan keraguan kepada<br />
pengguna, caj menukar alat ganti kenderaan dipaparkan dengan jelas<br />
pada kenderaan WOW untuk pengguna membuat penilaian sendiri,”<br />
kata Noorizah.