Training Program Worldwide Certifications - Daimler

Global Training – The finest automotive learning.
Training Program Worldwide
Certifications
Stand 08/2012 1

CERTIFICATIONS 4
Trainer Qualification 4
T0402P • Train the Trainer • Basic Seminar Series on Teaching and Learning • Go 4
T0401P • Advanced Seminar Series on Teaching and Learning • Run 6
Stand 08/2012 2

Diagnosis Engineering 7
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic Technician •
Diagnosis Strategy 2 • Run 7
T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go 8
T0084E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical System •
e-Training • Go 9
T0025F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical System • Run 10
T0104E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain M278 + OM642LS
• e-Training • Go 11
T0024F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain M278 + OM642LS
• Run 12
T0087E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis • e-Training • Go 13
T0027F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run 14
T0006F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test Preparation • Run 15
T0007F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test • Go 16
T0465F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • A-Class and E-Class HYBRID
• Fly 17
T0010F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • B, SL and ML-Class • Further
Training • Fly 18
T0729F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • S-Class • Further Training
• Fly 19
T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go 20
T0018F • Vans • Mercedes-Benz Certified Diagnostic Technician • Electrical system • Run 21
T0019F • Vans • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run 22
T0020F • Vans • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run 23
T0021F • Vans • Mercedes-Benz Certified Diagnostic Technician • Test Preparation • Run 24
T0022F • Vans • Mercedes-Benz Certified Diagnostic Technician • Test • Go 25
T0023F • Vans • Mercedes-Benz Certified Diagnostic Technician • Further Training • Fly 26
T0016F • Trucks, Vans • Mercedes-Benz Certified Diagnostic Technician • Further Training • Fly 27
T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go 28
T0110E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System • e-Training • Go 29
T0028F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical system • Run 30
T0109E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • e-Training • Go 31
T0029F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run 32
T0111E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • e-Training • Go 33
T0030F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run 34
T0013F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test Preparation • Run 35
T0014F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test • Go 36
T0731F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Further Training • Fly 37
Stand 08/2012 3

Chapter Certifications
Department Trainer Qualification
Title T0402P • Train the Trainer • Basic Seminar Series on Teaching and Learning • Go
Course Number T0402P-AA
Target group Trainer
Objectives The participant can
> Independently plan and structure a training sequence and carry it out properly
> Describe fundamental methodical principles and apply these with differentiation
> Describe the principles of media design and use media effectively and with
differentiation
> Reflect on his/her active role as a trainer and critically analyze his/her self-image
> Professionally organize the planning and implementation of training courses
> Describe different communication models
> Apply different communication models with differentiation in training situations
> Describe methods and concepts of transaction analysis
> Describe principles for dealing with groups and professionally analyze and intervene
into group dynamics processes
> Apply models and concepts for analyzing and handling critical situations
Contents 12-day curriculum in the form of three staggered seminar blocks. Mixed participant
groups: Service, Sales, Management
The package consists of three courses that cannot be booked individually.
Seminar block 1:
> Fundamentals of methodology and didactics
> Fundamentals of learning and memory theory
> Media didactics
> Practical work on learning sequences (freely selectable topics)
Seminar block 2:
> Moderation/moderation techniques
> Practical work on learning sequences (topics from the participants' daily lives)
> Self-perception/public perception
Seminar block 3:
> Personality models
> Self-management
> Trainer's role understanding
> Communication models
> Fundamentals of transaction analysis
Optional prerequisite Comprehensible verbal and written use of the training language.
Training Depth Go Method Theorie 50%, Practice50%
Note This advanced seminar series can only be booked as a whole ("T0310F • Basic Seminar
Series on Teaching and Learning • Seminar Block 1 • Go", "T0311F • Basic Seminar
Stand 08/2012 4

Series on Teaching and Learning • Seminar Block 2 • Go" and "T0312F • Basic
Seminar Series on Teaching and Learning • Seminar Block 3 • Go".
The venues will be in the greater Stuttgart are and will be invoiced individually at the end
of the each seminar block.
The costs of overnight accommodation with breakfast are not included in the price of the
seminar.
Duration 12,0 days (per 8 hours)
Stand 08/2012 5

Chapter Certifications
Department Trainer Qualification
Title T0401P • Advanced Seminar Series on Teaching and Learning • Run
Course Number T0401P-AA
Target group Trainer
Objectives The participant can
> Critically reflect on his/her experiences from particular training situations together
with the other participants
> Reflect on his/her active role as an experienced trainer and critically analyze his/her
self-image
> Analyze group dynamics processes in depth and intervene in a professional manner
> Analyze communication processes on the basis of transaction analysis methods and
concepts
> Apply models and concepts for handling critical situations in a professional manner
> Implement important moderation method instruments and apply these to his/her own
training situations
Contents The sequence and depth of the training material are individually defined together with the
participants.
No fixed assignment to the two seminar blocks is therefore possible.
> Practical work on learning sequences
> Role play
> Personality models
> Group dynamic system analysis
> Self-management
> Role understanding
> Fundamentals of systematic transaction analysis
> Communication models
> Moderation method
> Cooperative practical work/supervision
Optional prerequisite Training experience, fluency in the language of the training course.
Training Depth Run Method Theorie 30%, Practice70%
Note This advanced seminar series can only be booked as a whole: "T0313F • Advanced
Seminar Series on Teaching and Learning • Seminar Block 1 • Run" and "T0314F •
Advanced Seminar Series on Teaching and Learning • Seminar Block 2 • Run".
Seven-day curriculum in the form of carefully timed seminar blocks. Mixed groups:
Service, Sales, Management
The venues will be in the greater Stuttgart are and will be invoiced individually at the end
of the each seminar block.
The costs of overnight accommodation with breakfast are not included in the price of the
seminar.
Duration 7,0 days (per 8 hours)
Stand 08/2012 6

Chapter Certifications
Department Diagnosis Engineering
Title T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
Course Number T0005F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Develop a complex diagnosis strategy for all vehicle divisions based on the five-levels
model and complaint analysis
> Generate complaint-related orders
> Develop a troubleshooting tree
> Implement complex troubleshooting strategies
> Prepare documentation that is in line with audit requirements
Contents > Complex diagnoses according to the levels model
> Complaint analysis
> Consolidating knowledge on the use of vehicle division-specific diagnostic aids
(DAS,...)
> Practical work/diagnosis based on fault symptoms and specified/actual values
> Evaluating the on-board diagnosis
> Fault diagnosis with stored and non-stored fault codes
Mandatory prerequisite T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 15%, Practice85%
Note One of the specified initial tests is to be considered a mandatory prerequisite. The
training course is part of the qualification series to become a Certified Mercedes-Benz
Diagnostic Technician.
Duration 4,0 days (per 8 hours)
Stand 08/2012 7

Chapter Certifications
Department Diagnosis Engineering
Title T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
Course Number T0003F-AA
Target group Diagnosis Technician
Objectives > Knowledge and skills of participants have been ascertained
> An individualized qualification plan has been prepared
> Participants and the operation are informed of the individual qualification path
Contents Theoretical test of the following subjects:
> Electrical System
> Drivetrain
> Chassis
> Communication
> Order writing
> Assistance systems
Practical test:
> Diagnostic work on comfort, drivetrain and chassis systems
Training Depth Go Method Theorie 1%, Practice99%
Note The test is a part of the qualification series to become a Certified Mercedes-Benz
Diagnostic Technician.
Duration 1 day (per 8 hours)
Stand 08/2012 8

Chapter Certifications
Department Diagnosis Engineering
Title T0084E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • e-Training • Go
Course Number T0084E-AA
Target group Diagnosis Technician
Objectives The participant can
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents > Networking
> Access authorization
> Central locking
> Drive authorization
> On-board electrical system in model series 212
Training Depth Go Method Theorie 100%
Note This e-Training is the mandatory prerequisite for "T0025F • Passenger Cars • Mercedes-
Benz Certified Diagnostic Technician • Electrical System • Run".
Duration 1,5 hours
Stand 08/2012 9

Chapter Certifications
Department Diagnosis Engineering
Title T0025F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • Run
Course Number T0025F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently perform troubleshooting on electrical/electronic vehicle systems
with the help of the levels model and the complaint analysis
> Evaluate the current bus systems using a scope and initiate targeted diagnosis
Contents > Networking, access authorization, central locking, drive authorization, on-board
electrical system in model series 212
> Troubleshooting and diagnosis on current electrical/electronic systems
> Troubleshooting according to the levels model and the complaint analysis
Mandatory prerequisite T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0084E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • e-Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 3,0 days (per 8 hours)
Stand 08/2012 10

Chapter Certifications
Department Diagnosis Engineering
Title T0104E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain
M278 + OM642LS • e-Training • Go
Course Number T0104E-AA
Target group Diagnosis Technician
Objectives The participant can
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents > Gasoline engine M278 in model series 212
- Camshaft adjustment, secondary air injection, ignition system, air ducting, fuel
system
> Diesel engine OM642LS in model series 212
- Fuel system, preglow system, intake port shutoff (EKAS), exhaust gas recirculation
Training Depth Go Method Theorie 100%
Note This e-Training is a mandatory prerequisite for "T0026F • Passenger Cars • Mercedes-
Benz Certified Diagnostic Technician • Drivetrain • Run".
Duration 1,5 hours
Stand 08/2012 11

Chapter Certifications
Department Diagnosis Engineering
Title T0024F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain
M278 + OM642LS • Run
Course Number T0024F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents > Gasoline engine M278 in the E-Class (BR 212)
> Camshaft adjustment, secondary air injection, ignition system, air ducting, fuel system
> Diesel engine OM642LS in the E-Class (BR 212)
> Fuel system, preglow system, intake port shutoff (EKAS), exhaust gas recirculation
Mandatory prerequisite T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0025F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • Run
T0104E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain
M278 + OM642LS • e-Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 3,0 days (per 8 hours)
Stand 08/2012 12

Chapter Certifications
Department Diagnosis Engineering
Title T0087E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis •
e-Training • Go
Course Number T0087E-AA
Target group Diagnosis Technician
Objectives The participant can
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents > AIRMATIC in model series 212
> Active Body Control in model series 221
Training Depth Go Method Theorie 100%
Note This preliminary training is a mandatory prerequisite for "T0027F • Passenger Cars •
Mercedes-Benz Certified Diagnostic Technician • Chassis • Run".
Duration 1,5 hours
Stand 08/2012 13

Chapter Certifications
Department Diagnosis Engineering
Title T0027F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis •
Run
Course Number T0027F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently carry out troubleshooting on chassis systems with the aid of the
levels model and the complaint analysis
> Explain the fundamentals of the ABC and the AIRmatic systems and initiate repair work
> Apply complaint analysis to create a plan for targeted diagnosis
> Prepare documentation of tests conducted and work performed
Contents > AIRMATIC in the E-Class (BR 212)
> Active Body Control in the S-Class (BR 221)
> Troubleshooting according to complaint analysis and levels model
Mandatory prerequisite T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0024F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain
M278 + OM642LS • Run
T0025F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • Run
T0087E • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis •
e-Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 3,0 days (per 8 hours)
Stand 08/2012 14

Chapter Certifications
Department Diagnosis Engineering
Title T0006F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test Preparation
• Run
Course Number T0006F-AA
Target group Diagnosis Technician
Objectives The participant can
> Implement the test process
> Assess his learning needs
> Assess his practical abilities
Contents > Explanation of the test process
> Explanation of the automotive diagnosis process
> Troubleshooting according to the levels model and complaint analysis
> Consolidation of the material covered in training courses T0004F, T0005F, T0025F,
T0026F and T0027F
Mandatory prerequisite T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0024F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain
M278 + OM642LS • Run
T0025F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • Run
T0027F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis •
Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 2,0 days (per 8 hours)
Stand 08/2012 15

Chapter Certifications
Department Diagnosis Engineering
Title T0007F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test • Go
Course Number T0007F-AA
Target group Diagnosis Technician
Objectives > Determination of theoretical and practical knowledge and skills
> Comparison with international standards
Contents According to the examination regulations:
> 2 x 70 minutes theory
> 2 x 70 minutes practice
> 15 minutes situation-specific technical discussion
Optional prerequisite T0006F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technicians • Test
Preparation • Run
Mandatory prerequisite T0003F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Initial Test
• Go
T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0024F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Drivetrain
M278 + OM642LS • Run
T0025F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Electrical
System • Run
T0027F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Chassis •
Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Go Method Theorie 30%, Practice70%
Note The test is a part of the qualification series for becoming a Certified Diagnostic
Technician.
Duration 1 day (per 8 hours)
Stand 08/2012 16

Chapter Certifications
Department Diagnosis Engineering
Title T0465F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • A-Class
and E-Class HYBRID • Fly
Course Number T0465F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Perform all the steps necessary when making initial contact with the customer and the
vehicle in a customer-friendly way
> Determine whether the customer complaint is possibly due to incorrect operation or is
indeed a feature of normal system operation
> Apply complaint analysis to help in creating a logical and understandable work
procedure
> Recognize complaints involving more than one system and properly process them
> Create practical documentation reflecting the scope of work involved
> Work through the testing, adjustment and repair measures as required for the defined
topics while observing the accident prevention regulations and manufacturer
specifications
Contents > Market launch of the new A-Class with the engine OM607
> E-Class with HYBRID and engine OM651 for ECE and engine M276 for USA
> Updated content will be provided to operations in the invitation sent by e-mail
Mandatory prerequisite T0001F • Passenger Cars, Trucks, Vans, smart, Truck FUSO • High-Voltage Qualification
for Motor Vehicles • Go
T0007F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test • Go
T0479E • Passenger Cars • Market Launch of the E-Class HYBRID (W212) with OM 651
(ECE) and M276 (USA) • AKUBIS® direct special • Final Test • Go
T0483E • Passenger Cars • Market Launch of the A-Class (W176) • e-Training • Go
T0493E • Passenger Cars • Engine OM607 in the New A-Class (BR 176) • e-Training •
Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Duration 2,0 days (per 8 hours)
Stand 08/2012 17

Chapter Certifications
Department Diagnosis Engineering
Title T0010F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • B, SL and
ML-Class • Further Training • Fly
Course Number T0010F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Perform all the steps necessary when making initial contact with the customer and the
vehicle in a customer-friendly way
> Determine whether the customer complaint is possibly due to incorrect operation or is
indeed a feature of normal system operation
> Apply complaint analysis to help in creating a logical and understandable work
procedure
> Recognize complaints involving more than one system and properly process them
> Create practical documentation reflecting the scope of work involved
> Work through the testing, adjustment and repair measures as required for the defined
topics while observing the accident prevention regulations and manufacturer
specifications
> Describe and demonstrate the modifications and new features of the SL-Class (BR
231) / ML-Class (BR 166) in a customer-friendly way
Contents > Market launch of the new M270 engine and the dual clutch transmission in the B-Class
(BR 246)
> New SL-Class (BR 231) with modifications/new features compared to the predecessor
series
> ML-Class (BR 166) with modifications/new features compared to the predecessor
series (active roll control)
> Updated content will be provided to operations in the invitation e-mail
Mandatory prerequisite T0007F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test • Go
T0098E • Passenger Cars • Market Launch of the B-Class (W246) • e-Training • Go
T0100E • Passenger Cars • Automatic Transmission (724.0) in the New B-Class (W246)
• e-Training • Run
T0469E • Passenger Cars • Market Launch of the SL-Class (R231) • e-Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Note Preliminary training on the model series concerned is expected as a basic prerequisite.
Duration 2,0 days (per 8 hours)
Stand 08/2012 18

Chapter Certifications
Department Diagnosis Engineering
Title T0729F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • S-Class •
Further Training • Fly
Course Number T0729F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Perform all the steps necessary when making initial contact with the customer and the
vehicle in a customer-friendly way
> Determine whether the customer complaint is possibly due to incorrect operation or is
indeed a feature of normal system operation
> Apply complaint analysis to help in creating a logical and understandable work
procedure
> Recognize complaints involving more than one system and properly process them
> Create practical documentation reflecting the scope of work involved
> Work through the testing, adjustment and repair measures as required for the defined
topics while observing the accident prevention regulations and manufacturer
specifications
Contents > Market Launch of the S-Class (BR 222)
> Updated content will be provided to operations in the invitation sent by e-mail
Mandatory prerequisite T0007F • Passenger Cars • Mercedes-Benz Certified Diagnostic Technician • Test • Go
T0760F • Passenger Cars • Market Launch of the S-Class (W/V222) • Product
Technology – Vehicle Systems Operation • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Duration 2,0 days (per 8 hours)
Stand 08/2012 19

Chapter Certifications
Department Diagnosis Engineering
Title T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
Course Number T0017F-AA
Target group Diagnosis Technician
Objectives > Knowledge and skills of participants are ascertained
> An individual qualification plan is prepared
> Participants and the operation are informed of the individual qualification path
Contents Theoretical test:
> Topics - electrical systems, drivetrain, chassis, communication, order writing and
support systems
Practical test:
> Diagnostic work on comfort, drivetrain and chassis systems
Training Depth Go Method Theorie 67%, Practice33%
Note The test is a part of the qualification series to become a Certified Mercedes-Benz
Diagnostic Technician.
Duration 1 day (per 8 hours)
Stand 08/2012 20

Chapter Certifications
Department Diagnosis Engineering
Title T0018F • Vans • Mercedes-Benz Certified Diagnostic Technician • Electrical system •
Run
Course Number T0018F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently perform troubleshooting on the current vehicle systems with the
help of the levels model
> Describe the fundamentals of the PSM and carry out basic parameterization
Contents > Networking in the Vito, Viano and Sprinter
> Functions of SAM, electronic ignition switch and overhead control panel in the Vito,
Viano and Sprinter
> Turn signal control in the Vito, Viano and Sprinter
> Tasks of the trailer connection unit in Vito, Viano
> Development of signal paths
> Fundamentals of the PSM in the Vito, Viano and Sprinter
> Troubleshooting according to the levels model
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 20%, Practice80%
Note The training is a part of the qualification series for becoming a Certified Diagnostic
Technician.
Duration 4,0 days (per 8 hours)
Stand 08/2012 21

Chapter Certifications
Department Diagnosis Engineering
Title T0019F • Vans • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
Course Number T0019F-AA
Target group Diagnosis Technician
Objectives The participant can
> Plan and efficiently perform troubleshooting on the current vehicle systems with the
help of the levels model
> Explain the fundamentals of the drivetrain and initiate repairs
Contents > Drivetrain networking
> Fuel circuit
> Manual and automatic transmissions
> Troubleshooting according to the levels model
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0018F • Vans • Mercedes-Benz Certified Diagnostic Technician • Electrical System •
Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 20%, Practice80%
Note The training is a part of the qualification series for becoming a Certified Diagnostic
Technician.
Duration 4,0 days (per 8 hours)
Stand 08/2012 22

Chapter Certifications
Department Diagnosis Engineering
Title T0020F • Vans • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run
Course Number T0020F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently perform troubleshooting on the current van chassis systems with
the help of the levels model
> Explain the fundamentals of the chassis systems and initiate repairs
Contents > Troubleshooting and diagnosis on current suspension systems
> ABS/ESP brake system in the Vito, Viano and Sprinter
> Air suspension system in the Vito, Viano
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0018F • Vans • Mercedes-Benz Certified Diagnostic Technician • Electrical System •
Run
T0019F • Vans • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 20%, Practice80%
Note The training is a part of the qualification series for becoming a Certified Diagnostic
Technician.
Duration 2,0 days (per 8 hours)
Stand 08/2012 23

Chapter Certifications
Department Diagnosis Engineering
Title T0021F • Vans • Mercedes-Benz Certified Diagnostic Technician • Test Preparation •
Run
Course Number T0021F-AA
Target group Diagnosis Technician
Objectives The participant can implement the test procedure.
Contents > Explanation of the test process
> Explanation of the automotive diagnostic process
> Troubleshooting according to the levels model
> Consolidation of the contents of the following training courses: T0004F, T0005F,
T0018F, T0019F and T0020F
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0018F • Vans • Mercedes-Benz Certified Diagnostic Technician • Electrical System •
Run
T0019F • Vans • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
T0020F • Vans • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 2,0 days (per 8 hours)
Stand 08/2012 24

Chapter Certifications
Department Diagnosis Engineering
Title T0022F • Vans • Mercedes-Benz Certified Diagnostic Technician • Test • Go
Course Number T0022F-AA
Target group Diagnosis Technician
Objectives > Assessment of theoretical and practical knowledge and skills
> Comparison with the international standards
Contents > Contents and performance according to examination regulations
> 2x 60 minutes theory
> 2x 60 minutes practice
> 15 minutes situation-based technical discussion
Optional prerequisite T0021F • Vans • Mercedes-Benz Certified Diagnostic Technicians • Test Preparation •
Run
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0017F • Vans • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0018F • Vans • Mercedes-Benz Certified Diagnostic Technician • Electrical System •
Run
T0019F • Vans • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
T0020F • Vans • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Go Method Theorie 30%, Practice70%
Duration 1 day (per 8 hours)
Stand 08/2012 25

Chapter Certifications
Department Diagnosis Engineering
Title T0023F • Vans • Mercedes-Benz Certified Diagnostic Technician • Further Training •
Fly
Course Number T0023F-AA
Target group Diagnosis Technician
Objectives The participant can plan and efficiently carry out troubleshooting on current vehicle
systems with the aid of the levels model.
Contents > New Vito and Viano
> Battery and alternator management
> ECO start/stop function
> Automatic transmission 722.9
> Current problem cases from all vehicle model series
Mandatory prerequisite
The latest content will be communicated to the diagnostic technician in a personal
invitation letter.
T0022F • Vans • Mercedes-Benz Certified Diagnostic Technician • Test • Go
T0426E • Vans • Citan • e-Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Note Preliminary training on the concerned model series is a mandatory precondition.
Duration 2,0 days (per 8 hours)
Stand 08/2012 26

Chapter Certifications
Department Diagnosis Engineering
Title T0016F • Trucks, Vans • Mercedes-Benz Certified Diagnostic Technician • Further Training
• Fly
Course Number T0016F-AA
Target group Diagnosis Technician
Objectives The participant:
> Can go through all the steps necessary when making initial contact with the customer
and the vehicle in a customer-friendly way
> Can determine whether the customer complaint is possibly due to incorrect operation
or is indeed a feature of normal system operation
> Can apply complaint analysis to help in creating a logical and understandable work
procedure
> Can recognize when complaints involve more than one system and properly process
such complaints
> Can make targeted use of knowledge sources (customers, coworkers, WIS, TIPS, SD
Media, Xentry) to efficiently move forward with his/her work procedures and solution
pathway.
> Can create practical documentation reflecting the scope of work involved
> Is familiar with the objectives for the model series and systems as described in the
various chapters
> Can work through the testing, adjustment and repair measures as required for the
defined topics while observing the accident prevention regulations and manufacturer
specifications
Contents > Expanded system and diagnostic scope for the new Actros for long-distance haulage
Updated content will be e-mailed to operations with their invitations.
Mandatory prerequisite T0014F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Duration 2,0 days (per 8 hours)
Stand 08/2012 27

Chapter Certifications
Department Diagnosis Engineering
Title T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
Course Number T0011F-AA
Target group Diagnosis Technician
Objectives > Knowledge and skills of participants have been ascertained
> An individualized qualification plan has been prepared
> Participants and the operation are informed of the individual qualification path
Contents Theoretical test in the areas of:
> Electrical system
> Drivetrain
> Chassis
> Communication
> Order writing
> Assistance systems
Practical test:
> Diagnostic work on comfort, drivetrain and chassis systems
Training Depth Go Method Theorie 50%, Practice50%
Note The test is a part of the qualification series to become a Certified Mercedes-Benz
Diagnostic Technician.
Duration 1 day (per 8 hours)
Stand 08/2012 28

Chapter Certifications
Department Diagnosis Engineering
Title T0110E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• e-Training • Go
Course Number T0110E-AA
Target group Diagnosis Technician
Objectives The participant can
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents Actros model series:
> Networking
> Seats
> Lighting
> On-board electrical system
> FleetBoard
> Drive authorization
> Telematics
> Air conditioning system
Training Depth Go Method Theorie 100%
Note This e-Training is a mandatory prerequisite for "T0028F • Trucks • Mercedes-Benz
Certified Diagnostic Technician • Electrical System • Run".
Duration 1,5 hours
Stand 08/2012 29

Chapter Certifications
Department Diagnosis Engineering
Title T0028F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical system •
Run
Course Number T0028F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently perform troubleshooting on electrical/electronic vehicle systems
with the help of the levels model and complaint analysis
> Evaluate the current systems and initiate targeted diagnosis
Contents > Networking, seats, lighting, on-board electrical system, FleetBoard, drive authorization,
telematics, air conditioner in the Actros model series
> Troubleshooting according to complaint analysis and the levels model
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0110E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• e-Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 3,0 days (per 8 hours)
Stand 08/2012 30

Chapter Certifications
Department Diagnosis Engineering
Title T0109E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • e-
Training • Go
Course Number T0109E-AA
Target group Diagnosis Technician
Objectives The participant can:
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents Actros model series
> BlueTec®
> Thermal management
> Fuel circuit
> Sensors
> Actuators
> Networking MR - FR
> Engine and starter control
Training Depth Go Method Theorie 100%
Note This e-Training is a mandatory prerequisite for "T0029F• Trucks • Mercedes-Benz
Certified Diagnostic Technician • Drivetrain • Run".
Duration 1,5 hours
Stand 08/2012 31

Chapter Certifications
Department Diagnosis Engineering
Title T0029F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
Course Number T0029F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently carry out troubleshooting on the drivetrain with the aid of the
levels model and complaint analysis
> Evaluate the current systems and initiate targeted diagnosis
Contents > BlueTec®
> Thermal management
> Fuel circuit
> Sensors
> Actuators
> Networking MR - FR
> Engine control
> Starter control in the Actros model series 93x
> Troubleshooting according to complaint analysis and the levels model
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0028F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• Run
T0109E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • e-
Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 3,0 days (per 8 hours)
Stand 08/2012 32

Chapter Certifications
Department Diagnosis Engineering
Title T0111E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • e-
Training • Go
Course Number T0111E-AA
Target group Diagnosis Technician
Objectives The participant can:
> Ask the customer questions that are pertinent to the complaint
> Develop a strategy plan for resolving the customer complaint
> Make use of the required information sources (workshop literature)
Contents > Compressed-air brakes
> Electronic Air-Process Unit (EAPU)
> Telligent® Brake System (BS2)
> Driving assistance systems
> Level control
> Steering gear
Training Depth Go Method Theorie 100%
Note This e-Training is a mandatory prerequisite for "T0030F • Trucks • Mercedes-Benz
Certified Diagnostic Technician • Chassis • Run".
Duration 1,5 hours
Stand 08/2012 33

Chapter Certifications
Department Diagnosis Engineering
Title T0030F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run
Course Number T0030F-AA
Target group Diagnosis Technician
Objectives The participant can:
> Plan and efficiently carry out troubleshooting on the current suspension systems with
the aid of the levels model and complaint analysis
> Evaluate the current systems and initiate targeted diagnosis
Contents > Air brake system, electronic air processing unit (E-APU), Telligent® brake system
(BS2), driving assistance systems, level control system, steering gear
> Troubleshooting according to complaint analysis and levels model
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0028F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• Run
T0029F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
T0111E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • e-
Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 3,0 days (per 8 hours)
Stand 08/2012 34

Chapter Certifications
Department Diagnosis Engineering
Title T0013F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test Preparation •
Run
Course Number T0013F-AA
Target group Diagnosis Technician
Objectives The participant can implement the test procedure.
Contents > Explanation of the test process
> Explanation of the automotive diagnostic process
> Troubleshooting according to the levels model
> Consolidation of the contents of the following training courses: T0004F, T0005F,
T0012F, T0437F and T0438F
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0028F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• Run
T0029F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
T0030F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 10%, Practice90%
Duration 2,0 days (per 8 hours)
Stand 08/2012 35

Chapter Certifications
Department Diagnosis Engineering
Title T0014F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test • Go
Course Number T0014F-AA
Target group Diagnosis Technician
Objectives > Determination of theoretical and practical knowledge and skills
> Comparison with international standards
Contents According to the examination regulations:
> 2 x 70 minutes theory
> 2 x 70 minutes practice
> 15 minutes situation-specific technical discussion
Optional prerequisite T0013F • Trucks • Mercedes-Benz Certified Diagnostic Technicians • Test Preparation
• Run
Mandatory prerequisite T0004F • Passenger Cars, Trucks, Vans, smart • Diagnosis Strategy 1 • Go
T0005F • Passenger Cars, Trucks, Vans, smart • Mercedes-Benz Certified Diagnostic
Technician • Diagnosis Strategy 2 • Run
T0011F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Initial Test • Go
T0028F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• Run
T0029F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • Run
T0030F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • Run
T0109E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Drivetrain • e-
Training • Go
T0110E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Electrical System
• e-Training • Go
T0111E • Trucks • Mercedes-Benz Certified Diagnostic Technician • Chassis • e-
Training • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Go Method Theorie 20%, Practice80%
Note The test is a part of the qualification series for becoming a Certified Diagnostic
Technician.
Duration 1 day (per 8 hours)
Stand 08/2012 36

Chapter Certifications
Department Diagnosis Engineering
Title T0731F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Further Training •
Fly
Course Number T0731F-AA
Target group Diagnosis Technician
Objectives The participant can plan and efficiently perform troubleshooting on the current vehicle
systems using the levels model.
Contents > New features and modifications in the current model series
> Advanced diagnosis on the Actros model series 96x
Information on current content will be sent to the diagnostic technician in a personal
invitation letter.
Mandatory prerequisite T0014F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Duration 2,0 days (per 8 hours)
Stand 08/2012 37