MEMBER HANDBOOK - Community Care Behavioral Health

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Behavioral Health Services SECTION PAGE 1 ABOUT COMMUNITY CARE 3 2 SERVICES FOR MEMBERS 9 3 GETTING HELP 15 4 RIGHTS AND RESPONSIBILITIES 21 5 COMPLAINTS, GRIEVANCES, AND FAIR HEARING PROCEDURES 29 6 YOUR ADVOCATE 49 7 CONSUMER AND FAMILY SATISFACTION TEAM 53 8 HOW TO GET MORE INVOLVED 57 9 CONTACT INFORMATION 61 10 DEFINITIONS 69
Si Ud. necesita la versión . en Español de este manual, por favor solicite una a este teléfono 1-866-229-3187. If you need an audio version of this handbook, please call Community Care Customer Services at 1-866-622-4228. © 2012 Community Care Behavioral Health Organization
Page 1: www.ccbh.com Behavioral Health Serv
Page 6 and 7: 4 HealthChoices People in Pennsylva
Page 8 and 9: 6 Community Care Offers Information
Page 10 and 11: 8 Your Physical Health Community Ca
Page 12 and 13: 10 Customer Services 1-866-622-4228
Page 14 and 15: 12 Services Specific To Children an
Page 20 and 21: 18 Your child or teen might get hel
Page 22 and 23: 20 If the situation is life-threate
Page 24 and 25: 22 Privacy We will not let anyone e
Page 26 and 27: 24 C. Any reasons why you could not
Page 28 and 29: 26 You Also Have the Right... (cont
Page 30 and 31: 28 You Can Ask About Mental Health
Page 34 and 35: 32 When should I file a First Level
Page 36 and 37: 34 What if I do not like Community
Page 38 and 39: 36 You must send your request for a
Page 40 and 41: 38 When should I file a First Level
Page 42 and 43: 40 A letter will be mailed to you w
Page 44 and 45: 42 What can I do if my health is at
Page 46 and 47: 44 Persons Whose Primary Language i
Page 48 and 49: 46 How do I ask for a Fair Hearing?
Page 50 and 51: 48 Who can I call if my health is a
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50 Customer Services 1-866-622-4228
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62 DPW Fraud and Abuse Hotline The
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64 Call Community Care Member Servi
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66 Call Community Care Member Servi
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70 Definitions Advocate A person wh
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72 CC HCCH MHDBK 112012 (MA) Custom
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Community Care Behavioral Health Or
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MEMBER HANDBOOK - Community Care Behavioral Health

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