MEMBER HANDBOOK - Community Care Behavioral Health

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20 If the situation is life-threatening, go to the nearest hospital emergency room. At the emergency room, tell them you are a Community Care member and show them your ACCESS card. If You Are Away From Home If you have a behavioral health emergency when you are out of the Community Care service area, go to the nearest emergency room. The hospital will call us. Just show them your Community Care card. You should not get a bill. If you do get a bill, please call us right away at 1-866-622-4228. If You Are Already Receiving Mental Health or Drug and Alcohol Services Tell your provider that you are a member of Community Care. He or she will call us. The person you have been seeing might not be part of our network. In this case, we will work with your provider or we will arrange for you to see someone who is part of our network. To find out if you can still see the health professional you are seeing, call Community Care at 1-866-622-4228. Customer Services 1-866-622-4228
Section 4 Your Rights and Responsibilities* Page What about my privacy?.. . . . . . . . . . . . . . . . . 22 What are my other rights?. . . . . . . . . . . . . . . . 24 What are my responsibilities?.. . . . . . . . . . . . . . . . 26 What is a Mental Health Advance Directive?.. . . 28 *Call us if you want us to explain your Member rights and responsibilities to you.
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Page 3: Si Ud. necesita la versión . en Es
Page 6 and 7: 4 HealthChoices People in Pennsylva
Page 8 and 9: 6 Community Care Offers Information
Page 10 and 11: 8 Your Physical Health Community Ca
Page 12 and 13: 10 Customer Services 1-866-622-4228
Page 14 and 15: 12 Services Specific To Children an
Page 20 and 21: 18 Your child or teen might get hel
Page 24 and 25: 22 Privacy We will not let anyone e
Page 26 and 27: 24 C. Any reasons why you could not
Page 28 and 29: 26 You Also Have the Right... (cont
Page 30 and 31: 28 You Can Ask About Mental Health
Page 34 and 35: 32 When should I file a First Level
Page 36 and 37: 34 What if I do not like Community
Page 38 and 39: 36 You must send your request for a
Page 40 and 41: 38 When should I file a First Level
Page 42 and 43: 40 A letter will be mailed to you w
Page 44 and 45: 42 What can I do if my health is at
Page 46 and 47: 44 Persons Whose Primary Language i
Page 48 and 49: 46 How do I ask for a Fair Hearing?
Page 50 and 51: 48 Who can I call if my health is a
Page 64 and 65: 62 DPW Fraud and Abuse Hotline The
Page 66 and 67: 64 Call Community Care Member Servi
Page 68 and 69: 66 Call Community Care Member Servi
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70 Definitions Advocate A person wh
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72 CC HCCH MHDBK 112012 (MA) Custom
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Community Care Behavioral Health Or
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MEMBER HANDBOOK - Community Care Behavioral Health

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