MEMBER HANDBOOK - Community Care Behavioral Health

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Your child or teen might get help without telling you. Or, your child
might not want to go for help. Your child has legal rights regarding
getting services:
If your child is:
Under 14 years old
He or she:
Must have parent or caregiver
permission to get mental health services.
Can get help for an alcohol or drug problem
without permission from a parent or caregiver,
and can refuse Drug and Alcohol services even
if the parent requests them.
14-18 years old Can get help for a mental health or an alcohol
or drug problem without permission from a
parent or caregiver.
Parents can also get help for their child who
is 14 to 18 years old, even if the child does
not want help.
All family members should know about their child’s care if possible and
when legally allowed. We work to make sure you and your children get
the help you need.
How can I get help from Community Care?
Getting Started With Non-Emergency Services
You can call any Community Care provider for an appointment.
Or call us to help you set up your appointment. You have the right to
see a provider within 7 days of your request. The provider will call us
if he or she can’t see you within 7 days. Call us if you do not have an
appointment with a provider within 7 days.
Customer Services 1-866-622-4228