MEMBER HANDBOOK - Community Care Behavioral Health
MEMBER HANDBOOK - Community Care Behavioral Health
MEMBER HANDBOOK - Community Care Behavioral Health
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<strong>Behavioral</strong> <strong>Health</strong> Services<br />
SECTION<br />
PAGE<br />
1 ABOUT COMMUNITY CARE 3<br />
2 SERVICES FOR <strong>MEMBER</strong>S 9<br />
3 GETTING HELP 15<br />
4 RIGHTS AND RESPONSIBILITIES 21<br />
5 COMPLAINTS, GRIEVANCES, AND<br />
FAIR HEARING PROCEDURES 29<br />
6 YOUR ADVOCATE 49<br />
7 CONSUMER AND FAMILY<br />
SATISFACTION TEAM 53<br />
8 HOW TO GET MORE INVOLVED 57<br />
9 CONTACT INFORMATION 61<br />
10 DEFINITIONS 69
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