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1950...<br />
Experience, Innovation, Reliability,<br />
Technical Support.<br />
Innovation is at the base of the <strong>Scotsman</strong> philosophy and<br />
translates <strong>in</strong>to a ‘modus operandi’ based upon three pr<strong>in</strong>ciples:<br />
Listen: with more than one million <strong>ice</strong> mach<strong>in</strong>es <strong>in</strong>stalled around<br />
the globe we receive constant feedback-at <strong>Scotsman</strong> we value<br />
the experience of our partners and are will<strong>in</strong>g to listen to any<br />
suggestions from your experience, <strong>in</strong> order to offer an even better<br />
product: you really are our out-sourced Research and Development<br />
Department!<br />
Design: while on one side we rely on the <strong>in</strong>formation that we<br />
receive from our distribution network, the other drivers of our<br />
development are market analysis and research, as requests from<br />
different segments are constantly evolv<strong>in</strong>g. This <strong>in</strong>formation and<br />
our constant attention to the market allow us to anticipate the<br />
needs of the end users of <strong>ice</strong> mach<strong>in</strong>es, and to offer solutions<br />
specifically designed to meet their new requirements. Our f<strong>in</strong>al<br />
goal is to turn each customer <strong>in</strong>to a satisfied and loyal customer,<br />
wherever they are <strong>in</strong> the world.<br />
Develop: the f<strong>in</strong>al touch is creativity us<strong>in</strong>g state-of-the-art<br />
technology that allows us to develop new products as well as<br />
upgrad<strong>in</strong>g our exist<strong>in</strong>g ones, with constant attention to better<br />
performance, ease of use and ma<strong>in</strong>tenance and cost reduction,<br />
without compromis<strong>in</strong>g on the quality of our brand. Each and<br />
every new model is tested and certified accord<strong>in</strong>g to the most<br />
str<strong>in</strong>gent International quality protocols.<br />
<strong>The</strong> result is the lead<strong>in</strong>g <strong>ice</strong> maker brand...<br />
Worldwide.<br />
<strong>Scotsman</strong>’s mission has not changed throughout the last 50<br />
years: fulfill<strong>in</strong>g the requirement for quality <strong>ice</strong>, day after day.<br />
We strive for reliability from the very first stage of design,<br />
through to the manufactur<strong>in</strong>g stage. Each and every unit is<br />
factory tested before leav<strong>in</strong>g our facilities, which is why a<br />
<strong>Scotsman</strong> <strong>ice</strong> maker starts deliver<strong>in</strong>g excellent <strong>ice</strong>, cubes or<br />
flakes, from the very first batch. All the components of a<br />
<strong>Scotsman</strong> <strong>ice</strong> mach<strong>in</strong>e undergo rigorous tests. Our QA<br />
department’s system requires that each new model undergoes<br />
a number of specific field tests <strong>in</strong> demand<strong>in</strong>g work<strong>in</strong>g<br />
environments, <strong>in</strong> order to guarantee an excellent quality<br />
standard <strong>in</strong> l<strong>in</strong>e with the reputation of the <strong>Scotsman</strong> brand<br />
name. Our commitment to quality and reliability is testified<br />
by the warranty that covers all our products.<br />
When you buy <strong>Scotsman</strong>, you buy reliability.<br />
Our Customer Serv<strong>ice</strong> Department is constantly available to<br />
support our local network of <strong>in</strong>stallers and serv<strong>ice</strong> technicians<br />
<strong>in</strong> their day-to-day work. Moreover, our Customer<br />
Serv<strong>ice</strong> Department constantly organises regular technical<br />
sem<strong>in</strong>ars and tra<strong>in</strong><strong>in</strong>g, ensur<strong>in</strong>g our aftersales serv<strong>ice</strong><br />
operates to a quality standard <strong>in</strong> l<strong>in</strong>e with that of the<br />
<strong>Scotsman</strong> brand.<br />
International<br />
Technical<br />
and Quality<br />
Certifications<br />
<strong>Scotsman</strong> is the world’s largest<br />
<strong>ice</strong> maker manufacturer.<br />
We are well known to most<br />
International QA <strong>in</strong>stitutes<br />
and our products are<br />
endorsed by the most<br />
prestigious certifications.<br />
art <strong>cho<strong>ice</strong></strong> <strong>in</strong> <strong>ice</strong> mach<strong>in</strong>es.<br />
<strong>The</strong> <strong>smart</strong> <strong>cho<strong>ice</strong></strong> <strong>in</strong> <strong>ice</strong>.<br />
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