Child Support Non-Custodial Parent - Oklahoma Department of ...

OKLAHOMA DEPARTMENT OF HUMAN SERVICES
Oklahoma Child Support Services
Customer Education Outreach
P.O. Box 53552
Oklahoma City, Oklahoma 73152
1-877-325-9733
Dear OCSS Customer:
As a newcomer to Oklahoma Child Support Services (OCSS), you are sure to have
many questions about how our program works and what resources are available to help
you manage your child support obligation.
In this packet you will find:
“Child Support Has Been Ordered—Now What?”
“Questions About Your Case?” explaining the ways to get or give information
about your case
A card with the CARE telephone number, the child support payment address and
our web address
The Child Support Handbook
“Child Support Payment Options”
In a few days you will receive a telephone call from a member of our Customer
Education Outreach Team. The caller will be able to answer your child support
questions and will discuss the information included here. If you would like to speak with
a member of our team right away, you may call 1-877-325-9733 between 8:00 a.m. and
5:00 p.m., Monday through Friday, except on state holidays.
Please remember that it is important to always read mail that you get from OCSS. All of
the mail that we send you is about your child support case and obligation, and
sometimes may be about a court date or other event. To avoid confusion and keep
your case running smoothly, please read and quickly respond using the contact number
or address shown on the document or letter you receive. If we ever send you
something that you do not understand, we will be glad to answer your questions.
We look forward to working with you.
Best regards,
The Customer Education Outreach Team

Child Support Has Been Ordered – Now what?
This fact sheet contains information that will help you understand the child support
program, comply with your child support order and manage your child support
obligation.
If you have questions about your child support case, please call our CARE customer
service line at one of these numbers: OKC area 405-522-2273; Tulsa area 918-295-
3500; toll free 1-800-522-2922.
Additional information about our program and your child support case is available on
line at www.okdhs.org.
Payments – Your payment is due every month. It must be received on or after the first
day and on or before the last day of the month for you to get credit for that month.
Payments may be made in several ways:
Income Withholding Order – This is the most common way to pay child support
and the easiest for you. Your employer will take the court ordered amount from
your pay check and send in your payment. If you are paid more than once a
month, your child support will be divided equally per pay period. Payment by
income withholding is required by law in most cases.
Automatic Withdrawal from Your Checking or Savings Account – If you
would like to pay your child support directly from your checking or savings
account, visit www.okdhs-paycs.com or call (405) 600-0014 for assistance with
the set up process.
Check or Money Order – Please make the check or money order out to
OKDHS. Mail payments to:
Oklahoma Centralized Support Registry
P.O. Box 268849
Oklahoma City, OK 73126.
Please include your name, case number (FGN) or social security number.
Credit/Debit Card –To make your child support payment using a credit or debit
card, visit www.okdhs-paycs.com or call (405) 600-0014 for assistance with the
process.
U.S. Payments
Note: Making Internet payments (WebPay) will not stop or cancel an income
assignment. For more information, please read the “Terms and Conditions”
on the WebPay site. Federal law requires this policy.

It is your responsibility to make your payments. If there is an income
withholding order in place and a payment is not taken out of your check by
your employer, you must pay by one of the other methods listed.
What if I change jobs, lose my job or am off work because I get hurt?—Please call
the CARE customer service line right away and give an update of your employment
information to a customer service representative.
Statement of Account – Unless you pay by income withholding order, you will receive
a statement every month of your child support balance due.
Medical Support – Your court order may require you to pay part of your child’s medical
costs or to enroll your child in health insurance. If you do not provide the court ordered
health insurance, your employer may be required to enroll your child in the company
plan.
Appealing Child Support Orders – If you disagree with your new child support order,
you have 30 days from the date of the order to appeal. If you do appeal a child support
order, send copies of any documents that you file with the District Court or with the
Oklahoma Supreme Court to both the local office handling your child support case and
to:
Office of Administrative Hearings
P.O. Box 25352
Oklahoma City, OK 73125.
Modifying Child Support Orders – If there is a change in either parent’s income,
medical or child care costs, you or the custodial person may send a written request for
review of your order to the child support office handling your case. There must be a
20% change in the amount of monthly child support before OKDHS OCSS will ask
the court to modify the order. Call the CARE customer service line for more
information. If you would like to go directly to the court to ask for a change in your
order, ask about our “do-it-yourself” pro se modification packet. Pro se packets are also
available on our website.
Custody and Visitation – OKDHS OCSS cannot help you with custody or visitation
issues. You will need to talk to Legal Aid or a private attorney. Parenting and mediation
services are available across Oklahoma that might be able to help you. Call the CARE
customer service line for more information.
When Does Child Support Stop? – Unless a court orders otherwise, child support
usually stops in Oklahoma when a child turns 18. If a child is 18 and is still in high
school, child support continues until the child graduates or turns 20, whichever comes
first. Past due child support and interest will be collected until paid in full.
What if I Don’t Pay? – Your children do without. If you don’t pay your child support or if
you owe past due child support, interest will start to be added after 30 days and OKDHS
OCSS is required by law to seize bank accounts, take state and federal tax refunds,
seek jail time, place liens on property, and suspend any licenses you may have,
including professional, driver’s, hunting and fishing licenses. We want to work with you

to prevent any of these kinds of proceedings. We urge you to start and stay current with
your child support obligations.
REMEMBER – children who grow up in households where support is regularly
received are more emotionally healthy, tend to stay in school longer, and have
more stable relationships when they become adults and parents themselves.
Let’s work together to give them the brightest possible futures.

Questions about Your Case?
Do you have questions about your child support case? Do you need a form? Want to know
where to find law and policy about child support?
When you have questions or needs related to your child support case, there are many ways
for you to get help:
‣ Website: http://www.okdhs.org
Here you will find the “Child Support” link for information about our program and
services, including a history of your child support payments as recorded by OKDHS
OCSS. This site also provides a link to contact us by e-mail.
‣ CARE Call Center: There are two ways that you can get information from our call
center: The automated Interactive Voice Response phone system (IVR) and a customer
service representative (CSR).
• The IVR: By simply pressing a button on your telephone, you can get automated
information about the following:
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•
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•
•
Paternity
Income Tax Offset
The Centralized Support Registry
Forms
Child Support Payment Address
The IVR also provides information about payments received in the last 30 days, as
well as any balance owed to you.
To access your case information in the IVR you must enter your Department Client
Number (DCN) and Personal Identification Number (PIN) that you should have
recently received by mail. When you call, if you have more than one case, you will be
asked if you want to hear about your case with each custodial parent.
The IVR is available 24 hours a day and can be reached in the Oklahoma City area by
calling 405-522-2273, in the Tulsa area by calling 918-295-3500 or if outside these
metro areas by calling 1-800-522-2922.
• CSR: Representatives are available between 8:00 a.m. and 5:00 p.m., Monday
through Friday (except state holidays). A CSR can provide information on almost
any child support related subject and get information to your case worker.
You can reach a CSR by calling the numbers listed above. Simply press “0” during
any IVR menu and your call will be transferred. The CSR will ask for information to
confirm your identity, for instance your case number, social security number and
date of birth.
These tools are free of charge and we encourage you to use them as often as you need.
Please know that we are at your service!

Oklahoma Child Support Services
Payment Options
Web Pay
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o
o
o
o
available for employers and noncustodial parents
May use either a bank account or a debit/credit card
No fee (payor’s bank may charge for the service, but OCSS does not)
May choose either one time payments or reoccurring payments
Payment will apply to the child support case the following business day
• Business day cut off time is 11:59 pm
Electronic Funds Transfer (EFT)
o available for employers
o Most beneficial for companies with multiple employees paying child support
o No fee (payor’s bank may charge for the service, but OCSS does not)
o Specific banking and format information is required
o Employers should contact the OCSS Employer Services Center at 1‐866‐553‐2368
to inquire about setting up EFT payments
• An instructional packet will be provided to assist with the setup process
o Payment will apply to the child support case the following business day
• Business day cut off time is 11:59 pm
Regular Payments
Payment will apply to the child support case on the date it is deposited.
Personal or business checks, money orders and cashier’s checks can be mailed to:
o
o
Noncustodial Parents
Oklahoma Centralized Support Registry
PO Box 268849
Oklahoma City, OK 73126‐8849
Employers
Oklahoma Centralized Support Registry
PO Box 268809
Oklahoma City, OK 73126‐8809
US Payments kiosks
o Over 150 kiosks statewide
o Search by zip code
o Cash only
o $2 service charge per transaction by US Payments
o Kiosks accept dollars only (no cents)
o Payments will apply to the child support case within 2 business days
• Business day cut off time is 1:00 pm