User manual - JG Technologies

25.10 Bluetooth troubleshooting
Aspects of the installation can cause problems with the data shared between wireless devices. Such problems, their possible causes and
solutions are described here.
Problem Possible causes Possible solutions
No wireless connection.
No media player control.
iPhone does not have a Bluetooth
connection established with the
multifunction display.
Media player device is not compatible with
the Bluetooth AVRCP protocol (version
2.1 or higher).
Ensure that Bluetooth is enabled on the multifunction display (Homescreen:
> Set-Up > System Settings > Connections > Bluetooth > On).
Ensure that the “Bluetooth” option is enabled on the iPhone (available from
the phone’s Settings / General menu).
Ensure that the Bluetooth device is paired with the multifunction display that
you want to use it with. To do this: Homescreen: > Set-Up > System
Settings > Connections > New Bluetooth Connection.
Check the Bluetooth AVRCP compatibility with the device manufacturer. If
the device is not Bluetooth AVRCP compatible then it is not suitable for
wireless use with the multifunction display.
Weak or intermittent Bluetooth signal.
“Audio Control” is NOT enabled on the
multifunction display.
Interference from other wireless devices
in the vicinity.
Enable “Audio Control” (Homescreen: > Set-Up > System Settings >
Connections > Connections Manager > Audio Control > On).
Multiple wireless devices running simultaneously (such as laptops, phones,
and other wireless devices) can sometimes cause wireless signal conflicts.
Temporarily disable each wireless device in turn until you have identified
the device causing the interference.
Troubleshooting 249