DEVELOPMENT MANAGEMENT - Barnsley Council Online
DEVELOPMENT MANAGEMENT - Barnsley Council Online
DEVELOPMENT MANAGEMENT - Barnsley Council Online
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PLANNING & TRANSPORTATION<br />
<strong>DEVELOPMENT</strong> <strong>MANAGEMENT</strong><br />
O U R C O M M I T M E N T T O Y O U<br />
BARNSLEY<br />
Metropolitan Borough <strong>Council</strong><br />
O U R C O M M I T M E N T T O Y O U
WHAT WE DO...<br />
We provide advice on the requirement for<br />
planning permission for new buildings and<br />
uses.<br />
We provide pre-planning application advice<br />
on proposed developments that do require<br />
planning permission. This is free for most<br />
new proposals, except for major application<br />
developments.<br />
We process planning applications to<br />
decision. This involves consulting interested<br />
parties and local publicity for planning<br />
applications inviting comment.<br />
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O U R C O M M I T M E N T T O Y O U
HOW TO CONTACT US...<br />
You can contact us by:<br />
Telephone on 01226 772593<br />
Minicom (text telephone)<br />
on 01226 772772<br />
We will aim to answers calls wherever<br />
possible within 20 seconds.<br />
Email on<br />
developmentcontrol@barnsley.gov.uk<br />
We will aim to send you an<br />
acknowledgement with 24 hours of receipt<br />
of your e-mail<br />
Internet on<br />
www.barnsley.gov.uk/bguk/<br />
Development/Planning<br />
We will aim to send you an<br />
acknowledgement with 24 hours of receipt<br />
of your contact.<br />
Letter at Planning and Transportation<br />
Service<br />
PO Box 604, <strong>Barnsley</strong> S70 9FE<br />
We will aim to send you a full response in<br />
most cases within 20 working days. If we<br />
can’t we aim to acknowledge this within 5<br />
working days.<br />
Or visit us at a <strong>Barnsley</strong> Connects Service<br />
Centre.<br />
A Planning Officer will be available at the<br />
Civic Centre Monday to Friday 9.00am to<br />
1.00pm in order to advise on any technical<br />
queries<br />
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O U R C O M M I T M E N T T O Y O U
OUR COMMITMENT TO YOU...<br />
When you contact us we will:<br />
• respond to your enquiry promptly and<br />
effectively.<br />
• treat you fairly, politely and with<br />
respect.<br />
• tell you who we are and how we can<br />
help you.<br />
• make our services easy to understand<br />
and use.<br />
• listen to what you have to say.<br />
In return we ask that you :<br />
We aim to:<br />
Process householder development and<br />
minor development applications within<br />
8 weeks.<br />
Process major applications within 13<br />
weeks.<br />
If you make comments on a planning<br />
application, we will acknowledge<br />
receipt, take them into account in<br />
reaching a decision and notify you of<br />
the outcome. In the case of larger<br />
applications, notification will take place<br />
by press notice.<br />
• treat our staff fairly, politely and with<br />
respect.<br />
• be considerate to our other customers.<br />
• tell us if your circumstances change if<br />
this may affect our service to you – for<br />
example if you move house .<br />
• help us to improve our services by<br />
telling us what you think of them.<br />
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O U R C O M M I T M E N T T O Y O U
HOW YOU CAN HELP US...<br />
Our speed of service can be improved if you<br />
ensure that:<br />
• When making a request for pre-planning<br />
application advice you supply all the<br />
information required in our Good<br />
Practice Guide.<br />
• When making a planning application<br />
ensure that the correct application form,<br />
fee, certificates, plans and any other<br />
necessary information identified in preapplication<br />
advice is complete and<br />
submitted with your application.<br />
We want to know what you think about our<br />
services and the work we do as we are<br />
constantly working to improve our service -<br />
so if you have any suggestions on how we<br />
can improve, we’d like to hear from you.<br />
If you are happy with the service you’ve<br />
received, please let us know and we’ll pass<br />
on your compliments to the staff concerned.<br />
And<br />
If you have a complaint, we need to know<br />
so that we can take any necessary action to<br />
put things right.<br />
If you want further information on our<br />
complaints procedures please ask for our<br />
leaflet.<br />
You can complain using any of the ways<br />
listed in the ‘How to Contact us’ section of<br />
this booklet.<br />
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O U R C O M M I T M E N T T O Y O U
OTHER USEFUL CONTACTS<br />
www.planningportal.gov.uk - National government website including advice and<br />
online planning application submissions<br />
The Planning Enforcement Service in Regulatory Services deal with complaints about<br />
development/uses that have been carried out without planning permission.<br />
Planning application information can be viewed online via our website at<br />
http://applications.barnsley.gov.uk/service/development/weeklylist.asp<br />
Information relating to our Bulding Control Service can be found at<br />
http://www.barnsley.gov.uk/buildingcontrol<br />
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O U R C O M M I T M E N T T O Y O U
NOTES<br />
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O U R C O M M I T M E N T T O Y O U
If you need help understanding this document<br />
please contact us on 01226 775656<br />
BARNSLEY<br />
Metropolitan Borough <strong>Council</strong><br />
O U R C O M M I T M E N T T O Y O U
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