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Failure Cost 22 The costs resulting from products or services not conforming to requirements/design specifications or customer/user needs. Failure costs are divided into two categories. Internal Failure Costs External Failure Costs Engr. Ali Javed
Failure Cost 23 Internal Failure Costs Internal failure costs result from identification of defects before they are shipped to customers. The more effective a company's appraisal activities the greater the chance of catching defects internally and the greater the level of internal failure costs. This is the price that is paid to avoid incurring external failure costs, which can be devastating. These include the costs of: ‣ Scrap ‣ Rework ‣ Repair ‣ Re-testing ‣ Rejected products Engr. Ali Javed
Page 1 and 2: SOFTWARE QUALITY ASSURANCE LECTURE
Page 3 and 4: Course Information 3 Course Name:
Page 5 and 6: 5 ISO- 9126 [1,2,3] Engr. Ali Javed
Page 7 and 8: The Six Quality Characteristics (IS
Page 9 and 10: The Six Quality Characteristics (IS
Page 11 and 12: Hewlett Packard F.U.R.P.S [6,10] 11
Page 13 and 14: Hewlett Packard F.U.R.P.S+ [6,10] 1
Page 15 and 16: GQM- Goal Question Metric 15 GQM,
Page 17 and 18: 17 Cost of Quality [7] Engr. Ali Ja
Page 19 and 20: Cost of Quality 19 Total Quality co
Page 21: Appraisal Cost 21 The costs associ
Page 25 and 26: Failure Cost 25 Cost of Good Quali
Page 27 and 28: 1-10-100 Rule for Cost of Quality [
Page 29 and 30: The Quality Cost Conformance Model
Page 31 and 32: Share your Views 31 The Race for Qu
Page 33 and 34: Assignment #1 (Due Date: 21 st Feb,

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