MEMBER HANDBOOK - Community Care Behavioral Health

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6 Community Care Offers Information We answer questions about your health plan and benefits. We also answer questions about your mental health or drug and alcohol treatment plan. We have information about self-help groups in your community. Referrals We refer you to health and social services not covered by your health plan. We can also refer you to self-help and support groups. Treatment We can help you find treatment for a mental health or drug and alcohol problem and help you make an appointment. Transportation We help you get to your mental health or drug and alcohol appointments and our meetings. Health Coordination We help all of your health care providers work together to meet your needs. Care Management Your Care Managers are health professionals such as social workers, nurses, or psychologists who work for Community Care. They will work with you and your provider to plan your treatment for behavioral health care services. Emergency Help Care Manager: A health care professional, such as a nurse, social worker, or psychologist, who works at Community Care. If you have a behavioral health emergency, call the re:solve Crisis Network at 1-888-796-8226. You can call them 24 hours a day, 7 days a week. You can also call 911, your Community Care office, or a Community Care provider for help in an emergency. Customer Services 1-800-553-7499
7 Using Your Health ID Cards Carry your ACCESS (Medical Assistance) ID card, physical health ID card, and your Community Care ID card with you all the time. • Your Community Care ID Card identifies Community Care as your behavioral health care plan. • Your Community Care ID Card helps you to remember our phone number. • Call Community Care's Customer Services number if you haven't received a card or to report a lost or stolen card — or to report a change of address. • If you lose your Community Care ID card, you can still get services while you wait for your new card. The Community Care ID card is pictured below. www.ccbh.com Allegheny County We help get mental health and substance abuse services for you. Customer Service, Referrals, Complaints 1-800-553-7499 TTY for the Hearing Impaired 1-877-877-3580 Crisis Services 1-888-796-8226 Always carry this Member Card with you. Vea al Reverso para español. Customer Services 1-800-553-7499
Page 1 and 2: Behavioral Health Services MEMBER H
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Page 6 and 7: 4 HealthChoices People in Pennsylva
Page 10 and 11: 8 Your Physical Health Community Ca
Page 12 and 13: 10 Customer Services 1-800-553-7499
Page 14 and 15: 12 Services Specific To Children an
Page 20 and 21: 18 Your child or teen might get hel
Page 22 and 23: 20 If the situation is life-threate
Page 24 and 25: 22 Privacy We will not let anyone e
Page 26 and 27: 24 C. Any reasons why you could not
Page 28 and 29: 26 You Also Have the Right... (cont
Page 30 and 31: 28 You Can Ask About Mental Health
Page 34 and 35: 32 When should I file a First Level
Page 36 and 37: 34 What if I do not like Community
Page 38 and 39: 36 You must send your request for a
Page 40 and 41: 38 When should I file a First Level
Page 42 and 43: 40 The Second Level Grievance revie
Page 44 and 45: 42 What can I do if my health is at
Page 46 and 47: 44 Persons Whose Primary Language i
Page 48 and 49: 46 How do I ask for a Fair Hearing?
Page 50 and 51: 48 Who can I call if my health is a
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56 Customer Services 1-800-553-7499
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62 DPW Fraud and Abuse Hotline The
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64 Call Community Care Customer Ser
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66 Definitions Advocate A person wh
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CC HCAL MHB 01-2013 (MA) 68
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Community Care Behavioral Health Or
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MEMBER HANDBOOK - Community Care Behavioral Health

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