MEMBER HANDBOOK - Community Care Behavioral Health
MEMBER HANDBOOK - Community Care Behavioral Health
MEMBER HANDBOOK - Community Care Behavioral Health
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6<br />
<strong>Community</strong> <strong>Care</strong> Offers<br />
Information<br />
We answer questions about your health plan and benefits. We also<br />
answer questions about your mental health or drug and alcohol treatment<br />
plan. We have information about self-help groups in your community.<br />
Referrals<br />
We refer you to health and social services not covered by your health<br />
plan. We can also refer you to self-help and support groups.<br />
Treatment<br />
We can help you find treatment for a mental health or drug and alcohol<br />
problem and help you make an appointment.<br />
Transportation<br />
We help you get to your mental health or drug and alcohol appointments<br />
and our meetings.<br />
<strong>Health</strong> Coordination<br />
We help all of your health care providers work together to meet your<br />
needs.<br />
<strong>Care</strong> Management<br />
Your <strong>Care</strong> Managers are health professionals such as<br />
social workers, nurses, or psychologists who work for<br />
<strong>Community</strong> <strong>Care</strong>. They will work with you and your<br />
provider to plan your treatment for behavioral health<br />
care services.<br />
Emergency Help<br />
<strong>Care</strong> Manager:<br />
A health care<br />
professional,<br />
such as a nurse,<br />
social worker, or<br />
psychologist,<br />
who works at<br />
<strong>Community</strong> <strong>Care</strong>.<br />
If you have a behavioral health emergency, call the<br />
re:solve Crisis Network at 1-888-796-8226. You<br />
can call them 24 hours a day, 7 days a week. You<br />
can also call 911, your <strong>Community</strong> <strong>Care</strong> office, or a <strong>Community</strong> <strong>Care</strong><br />
provider for help in an emergency.<br />
Customer Services 1-800-553-7499