MEMBER HANDBOOK - Community Care Behavioral Health
MEMBER HANDBOOK - Community Care Behavioral Health
MEMBER HANDBOOK - Community Care Behavioral Health
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Definitions<br />
Advocate<br />
A person who works to make sure you get the right care.<br />
<strong>Behavioral</strong> <strong>Health</strong><br />
Mental <strong>Health</strong> or Drug and Alcohol Treatment.<br />
<strong>Community</strong><br />
A local area or neighborhood and the people who live in the area.<br />
Complaint<br />
Telling or writing us to say that you are not satisfied with services.<br />
Customer Services<br />
The department of <strong>Community</strong> <strong>Care</strong> that helps you get information<br />
about services and answer questions about rules or benefits.<br />
Customer Services also takes complaints over the phone.<br />
Emergency<br />
A health problem or situation that cannot wait. When treatment is<br />
needed right away, call 911 or go to an emergency room.<br />
Evaluation<br />
Tests and studies that help a doctor or psychologist find out what is<br />
going on and what treatment will be best.<br />
Grievance<br />
Telling or writing that you do not agree with a denial of a covered<br />
service or change in a covered service.<br />
<strong>Health</strong>Choices<br />
Pennsylvania’s plan for providing health care for people who are<br />
eligible for Medical Assistance.<br />
Customer Services 1-800-553-7499
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