MEMBER HANDBOOK - Community Care Behavioral Health

44
Persons Whose Primary Language is Not English
If you ask for language interpreter services, Community Care will
provide the services at no cost to you.
Si Ud. Necesita la versión en Español de este manual, por favor
solicite una a este teléfono 1-866-229-3187.
Persons with Disabilities and Special Needs
If needed, Community Care will provide persons with disabilities with
the following help in presenting complaints or grievances at no cost.
• Providing sign language interpreters.
• Providing information submitted by Community Care at the
complaint or grievance review in an alternative format. The
alternative format version will be given to you before the review.
• Providing someone to help photocopy and present information at
your complaint or grievance review.
For some issues you can request a Fair Hearing from the
Pennsylvania Department of Public Welfare in addition to or instead
of filing a Complaint or Grievance with Community Care. In some
cases, you can request a Fair Hearing at any time.
What Is a Fair Hearing?
In some cases you or your representative can ask the Department
of Public Welfare (DPW) to hold a hearing because you are unhappy
about, or do not agree with, something that Community Care did or
did not do. These hearings are called DPW Fair Hearings. You can
ask for a Fair Hearing when you file a complaint or grievance or after
Community Care decides your First or Second Level Complaint or
Grievance.
Customer Services 1-800-553-7499