MEMBER HANDBOOK - Community Care Behavioral Health

22
Privacy
We will not let anyone else see information about the care you
receive if you don’t want us to.
Community Care defines privacy as the protection of your personal
health information, which is sometimes called Protected Health
Information, or PHI. Your personal information is private and
confidential. Community Care wants to take this opportunity to
remind you that this is the trust that we establish with you. It is a
pledge that we take seriously. Whether you are a current member
or a former member, we respect and safeguard the privacy and
confidentiality of the information that we have about you.
Privacy is one of your rights as either a person receiving services or
simply as a member of Community Care. It also is a right that you
keep even when you are no longer a member of Community Care.
Community Care only uses the information we collect or receive
about you to make sure that you are getting the best possible care
that meets your behavioral health care needs. This means that we
do the following:
• We have developed a network of behavioral health care
providers from whom you receive behavioral health care
treatment.
• We pay the claims submitted by the doctors, hospitals, and other
health care professionals for the treatment and services you
receive.
• We perform certain health care operations to monitor the quality
of the healthcare coverage and services that you receive.
Examples of these activities include:
1. Checking with your providers to help coordinate your care
and avoid any gaps or problems.
2. Providing the reports that the Department of Welfare requires
us to make.
3. Undergoing quality surveys by agencies that rate health care
plans.
4. Investigating any complaints and grievances that we receive
from members.
Customer Services 1-800-553-7499