PERF RMANCE 04 - The Performance Portal - Ernst & Young

Making a world of difference
The PerformanceSystem.
mapping tool
Benefits:
• All factors influencing, enabling
and driving performance are
visible as one system.
• Performance management
becomes easily comprehensible
without oversimplifying.
• Performance problems are no
longer equated with performer
problems (suddenly there is more
than skills and motivation).
Phase 3 — Intercultural skills
After a shared performance system has
been developed, it is not unusual for team
members to still exhibit insecurities in
interactions with each other. Indeed, the
group has found a shared perspective
on how to collaborate, but how will they
resolve conflicts? To learn how to
react effectively in work situations, skills
training is now appropriate. Once typical
work scenarios have been rehearsed, all
team members will be more secure in
their collaboration.
The team is ready to perform in excellence.
“Improving
collaboration
cannot be
accomplished
by improving
communication
alone.”
• Each element can be discussed
singly without losing sight of the
interrelations within the system.
• Cultural differences in the design
of performance management
are displayed and can be
discussed objectively.
• A shared concept of performance
can emerge, which is understood
and supported by all members of
the team.
• The visualization helps to
reduce misunderstandings in the
course of discussion (especially
important for intercultural teams).
Summary
Cultural awareness training that emphasizes communication delivers only a partial solution
for the challenges faced by intercultural work teams. Improving collaboration cannot be
accomplished by improving communication alone.
To achieve sustainable changes in collaboration, performance improvement professionals
must help create a shared performance system owned by all involved parties. This will
make different expectations transparent, manageable and comparable, and will establish a
strong foundation for continued, ongoing collaboration.
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