Cognizant Next-Generation Infrastructure Management (RIM ...

• IT Infrastructure Services Overview
Cognizant Next-Generation Infrastructure
Management (RIM) Services Improve IT
Effectiveness with Cost Reduction Benefits
RIM makes Cognizant a recognized industry leader
About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing
services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in
Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry
and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50
delivery centers worldwide and approximately 130,000 employees as of September 30, 2011, Cognizant is a member of
the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing
and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666 USA
Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
Email: inquiry@cognizant.com
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
Email: infouk@cognizant.com
India Operations Headquarters
#5/535, Old Mahabalipuram Road
Okkiyam Pettai, Thoraipakkam
Chennai, 600 096 India
Phone: +91 (0) 44 4209 6000
Fax: +91 (0) 44 4209 6060
Email: inquiryindia@cognizant.com
© Copyright 2011, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is
subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.
Introduction
Organizations need to move forward with greater
efficiency in today’s uncertain marketplace. CIOs
want their delivery, technology, and systems to be
reliable, flexible and cost effective. They also want
the metrics to prove it.
In today’s ever-changing environment, they
increasingly rely on our next-generation remote
infrastructure management (RIM) to realize these
goals. Our productized services are highly modular
and allow you to mix and match with the assurance
that each service component integrates into one
systems management framework, all backed by
ITIL-based processes and run books. All services
are supported by our OnTarget platform, a highly
automated “manager of managers” that can work
seamlessly with existing tools and provides robust
reporting capabilities.
Our unique Operations Maturity framework
delivers a metrics driven culture that continuously
measures 42 delivery-specific variables to
generate insightful and actionable reports that
give you visibility and transparency for service
delivery. We also use this information to provide
IT infrastructure services overview | december 2011
continuous improvement and Six Sigma to all our
managed services.
Cognizant RIM is recognized as among the elite
by renowned industry analysts. In one analyst
report we received the highest possible scores
for general client satisfaction, client feedback on
service quality, account management, and our
global delivery model.
RIM Practice Overview
Our RIM service model is the building block for all
our managed services. We assess, design, build,
manage, and then optimize all our services in the
following areas:
• Enterprise Computing
•
•
• End-User Computing
Infrastructure Security Services
Network and Convergence
Integrated Solutions
Our integrated solutions help clients solve
challenging technical and operations delivery
problems. Our transformational solutions range

Managed Services
Managed Services
Figure 1
from data center solutions, dynamic IT infrastructure,
test environment management solutions to
solutions for public, private and hybrid clouds. With
a clear view of your enterprise, including applications,
infrastructure, security, and processes, our
solutions can help you manage the big picture
from top to bottom and end to end.
The RIM Difference
Operations Maturity Framework
We use an ITIL-based operational framework and
draw from 42 indices to measure client’s delivery,
technology and automation. The raw data is
taken from our remote infrastructure monitoring
systems and is transformed into metrics and
reports that show how we are performing and
how your IT is performing. These results are both
visible and transparent, and we use these results
to apply Six Sigma and continuous improvement
to your IT environment.
Flexibility
Enterrise
Computing Services
• Server/OS
Management
• Storage – SAN/NAS
• Database Management
• Mainframe
Management
• Middleware
Management
• Data Center Services
Our managed services are modular, which allows
clients the flexibility to selectively source the
support they specifically need. This enables
clients to assemble the services that meet each
of their specific needs in terms of risk, cost, etc.
IT IS Service Portfolio
Infrastructure
Security Services
Network &
Convergence
Services
ITIL-Based Managed Services
• Managed Firewall
Service
• Managed IDS/IPS
Service
• Unified Threat
Management
• Log Management
• AAA/Identity Mgmt
• Antivirus/Anti-Spam
• Managed WAN/LAN
Service
• Managed VPN Service
• Managed IP Telephony
• VoIP Management
• Wireless
• Traffic/Bandwidth
• Performance
Management
We provide our customers with multiple service
delivery options:
• On-site support
• Shared remote management
• Global delivery including on-site, offshore and
nearshore
• Project-based engagements
We also offer flexible, multiple pricing options:
• Output-based pricing
• Fixed bid
• Per unit/element
• Time and materials
RIM Benefits with Cognizant
End-User
Computing Services
• Remote Desktop Mgmt
• Desk Side Support
• Remote Desktop
Management
• Managed Exchange
Service
• Managed AD Service
• IT Help Desk Service
RIM can produce cost savings between 20% and
40% as well as other advantages:
• Supports a selective sourcing strategy
• Provides the freedom to procure either an
FTE or element-level service
• Leverages highly efficient automation
• Supports a metrics-driven culture
• Yields SLA based services, with predictable
and consistent results
• Provides a highly flexible solution and
commercial terms that map to the client’s
requirements
RIM Represents Unsurpassed Value
with Predictable and Superior Results
RIM provides superior service:
• Customizable SLAs
•
•
Reduced trouble tickets and alerts
More accurate, rapid, and consistent responses
Our investment in building the RIM framework
provides greater assurance of reduced risk:
• Industry leading transition methodology
• Success based adoption
• “Productized” processes and run books
• Operational transparency
• Financial risk mitigation
Empowering clients through innovation with
greater flexibility:
• Our tools, client’s tools, or both
• Latitude on service levels
• Dedicated or shared services options
• Choices on onsite/offsite, onshore/offshore
mixes
• Flexible pricing options
Savings and ongoing productivity improvement
efforts to further drive cost reductions:
• Success based adoption to avoid costly
mistakes
• Greater efficiency through automation
•
• Fully customizable entitlements
• Continuous improvements
Benefits of standardization/productization
Why Cognizant
Our operations maturity, deep domain expertise,
high levels of automation and continuous
improvement methodology can bring significant
increases in infrastructure efficiency at reduced
cost. We proactively innovate to deliver benefits
that to continually strengthen our clients’
businesses. We have an enviable, proven track
record for delivering improved efficiency with significant
cost savings to our clients for competitive
advantage.
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