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Trust Board papers November 2012 - Barking Havering and ...

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CQC Update Report<br />

<strong>2012</strong><br />

autumn.<br />

RECORDS<br />

81. Develop integrated patient<br />

administration <strong>and</strong> information<br />

systems to ensure that, where<br />

ever a patient is being treated<br />

within the trust, their full<br />

healthcare history can be<br />

accessed by all staff.<br />

A procurement process is<br />

underway to introduce an<br />

effective system to enable access<br />

to patient histories. Funding<br />

challenges have slowed<br />

introducing of a full electronic<br />

patient record.<br />

A new PAS is being commissioned in 2013 for implementation<br />

which will improve the availability of Patient records <strong>and</strong> reduce<br />

the incidence of Temporary folders.<br />

It is anticipated that patients will be migrated onto one hospital<br />

number covered by barcode scanning options as part of the rollout<br />

<strong>and</strong> implementation.<br />

Paul Richards<br />

RESPECT &<br />

INVOLVEMENT<br />

27. Make sure that proactive<br />

<strong>and</strong> m<strong>and</strong>atory training <strong>and</strong><br />

education regarding dignity,<br />

respect <strong>and</strong> tolerance is<br />

delivered to all staff.<br />

Dignity <strong>and</strong> respect benchmarking<br />

has been done; compliance<br />

reports on non‐attendance are<br />

being reviewed <strong>and</strong> a m<strong>and</strong>atory<br />

training programme is being<br />

developed. A leaflet for new staff<br />

about the <strong>Trust</strong>’s expectations of<br />

behaviour has been drafted <strong>and</strong> is<br />

due to be reviewed with the staff<br />

engagement group before roll out.<br />

The BHRUT Code is being reviewed<br />

<strong>and</strong> will be issued to all new<br />

starters with contract. Quality of<br />

Care audits of dignity <strong>and</strong> respect<br />

have been carried out in<br />

December <strong>and</strong> March so far <strong>and</strong><br />

will continue in order to audit<br />

feedback from the real time<br />

patient survey.<br />

Bank managers to ensure that<br />

competence of all temporary<br />

clinical staff in this respect is<br />

monitored; if concerns are raised<br />

about temporary staff they should<br />

either not be booked again or only<br />

done so with documented<br />

supervision.<br />

M<strong>and</strong>atory training development, reports on non‐attendance,<br />

leaflet re Behaviour <strong>and</strong> expectations; reviewed BHRUT Code;<br />

Survey Feedback, Update from Gill Perry re Bank competency<br />

framework monitoring.<br />

Gill Perry<br />

Claire O’Toole<br />

Alison Crombie<br />

MET<br />

BUSINESS<br />

AS USUAL<br />

Page 19 of 22

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