Trust Board papers November 2012 - Barking Havering and ...

Corporate Non Clinical
Category
Number of Complaints
Communication 6
Communication - staff attitude 3
Care process - cross department 1
Care general - nurse/midwife 1
Facilities/equipment - availability 1
Safety - other, accident 1
Safety - other, assault etc 1
Security - general 3
Total 17
Medical
Surgical
Category
Number of Complaints
Communication 58
Care general - treatment 121
Communication - staff attitude 19
Care general - diagnosis 43
Care process - cross department 3
Care general - nurse/midwife 100
Communication - privacy/dignity/discrimination 2
Care procedure - medication 1
Care process - transfer/discharge 6
Care procedure - documentation 2
Wait - for out-patient appointment 1
Communication - patient property/expenses 1
Safety - other, assault etc 2
Safety - patient, accident 1
Safety - patient, accident fall from height 1
Wait - in A&E 12
Total 373
Category
Number of Complaints
Communication 36
Care general - treatment 120
Communication - staff attitude 10
Care general - diagnosis 70
Care process - cross department 9
Care general - nurse/midwife 75
Communication - privacy/dignity/discrimination 7
Wait - in out-patient department 1
Care procedure - medication 3
Care process - transfer/discharge 5
Care procedure - documentation 1
Facilities/equipment - hotel services 1
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