Trust Board papers November 2012 - Barking Havering and ...
Trust Board papers November 2012 - Barking Havering and ...
Trust Board papers November 2012 - Barking Havering and ...
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Corporate Non Clinical<br />
Category<br />
Number of Complaints<br />
Communication 6<br />
Communication - staff attitude 3<br />
Care process - cross department 1<br />
Care general - nurse/midwife 1<br />
Facilities/equipment - availability 1<br />
Safety - other, accident 1<br />
Safety - other, assault etc 1<br />
Security - general 3<br />
Total 17<br />
Medical<br />
Surgical<br />
Category<br />
Number of Complaints<br />
Communication 58<br />
Care general - treatment 121<br />
Communication - staff attitude 19<br />
Care general - diagnosis 43<br />
Care process - cross department 3<br />
Care general - nurse/midwife 100<br />
Communication - privacy/dignity/discrimination 2<br />
Care procedure - medication 1<br />
Care process - transfer/discharge 6<br />
Care procedure - documentation 2<br />
Wait - for out-patient appointment 1<br />
Communication - patient property/expenses 1<br />
Safety - other, assault etc 2<br />
Safety - patient, accident 1<br />
Safety - patient, accident fall from height 1<br />
Wait - in A&E 12<br />
Total 373<br />
Category<br />
Number of Complaints<br />
Communication 36<br />
Care general - treatment 120<br />
Communication - staff attitude 10<br />
Care general - diagnosis 70<br />
Care process - cross department 9<br />
Care general - nurse/midwife 75<br />
Communication - privacy/dignity/discrimination 7<br />
Wait - in out-patient department 1<br />
Care procedure - medication 3<br />
Care process - transfer/discharge 5<br />
Care procedure - documentation 1<br />
Facilities/equipment - hotel services 1<br />
8