Trust Board papers November 2012 - Barking Havering and ...

Category
Communication -
privacy/dignity/
discrimination
Care process -
transfer/discharge
Wait - for out-patient
appointment
No. of
Category
Complaints
17 Facilities/equipment - hotel
services
No. of
Complaints
2
13 Care process - attendance 2
etc
13 Care procedure - other 1
Wait- in A&E 12 Communication - patient 1
property/ expenses
Care general - patient
10 Facilities/equipment -
1
event
availability
Care procedure -
7 Facilities/equipment -
1
medication
maintenance
Care procedure -
7 Safety - patient, accident 1
documentation
Wait - for in-patient
5 Safety – patient, accident 1
admission
fall from height
Total 1096
The categories for each Directorate are outlined in the tables below.
Specialist Medicine
Category
Number of Complaints
Communication 46
Care general - treatment 23
Communication - staff attitude 10
Care general - diagnosis 6
Care process - cross department 5
Care general - nurse/midwife 4
Communication - privacy/dignity/discrimination 3
Wait - in out-patient department 3
Care procedure - medication 2
Care process - transfer/discharge 2
Wait - for tests/scans etc (out-patient) 2
Care procedure - documentation 1
Facilities/Equipment - hotel services 1
Wait - for out-patient appointment 1
Total 109
7