Trust Board papers November 2012 - Barking Havering and ...

Priority Action Lead Monitoring Tool Current Risk
Rating
as births decrease
findings.
Review WTE on a quarterly basis depending
on birth numbers
W
Matthews
Reduction in bank and move towards
removing agency midwives
Risk rating
previous
month
Governance
Information and
Governance Arrangements
*Ensure that BHRUT are recording and
reviewing all serious untoward incidents
Compliance with CQUIN requirements.
D Jones
J Piper
Monthly performance report.
SI’s notified to NHS London
CQUIN performance
2 11
Patient Experience
Ensure that women receive
a positive experience
Monitor complaints and ensure timely
response.
Appoint patient experience midwife
50% of delivered women to use patient
tracker device
Action Plan developed to improve patient
experience.
Collate positive feedback from women
W
Matthews
D Jones
Monthly reporting of complaints
Milestone of CQUIN
70% compliance
on pilot ward
N/A
C:\Data\matthews w\
Patient experience\03
September 2012
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