Trust Board papers November 2012 - Barking Havering and ...

Pilot Wards
Division
Discharges
Per
Ward
Surveys
ompleted
%
ompleted
Surveys
NPS Score
Bluebell B Medicine 62 17 27.4 68
Ocean A Surgery 48 35 72.9 23
Coral Ward Maternity 185 137 74.1 47
Cornflower B Women 109 16 14.7 6
Pilot Ward Totals 404 205 50.7% 31
Following evaluation of the pilot the paper based survey will, during October, be rolled out across
all wards areas and A&E
Same sex breaches –.There were 13 single sex breaches for the month of September 2012.
These occurred within the High Dependency Unit (9), Intensive Therapy Unit (3), and Coronary
Care Unit (1) at Queen’s Hospital. This is an improvement from August position when 18 single
sex breaches were reported.
All of the breaches occurred due to delays in the
transfer out of patients who had been ‘stepped
down’ to general care. This was due to
constraints on the availability of suitable beds
for ‘step down’ due to patient flow delays across
the organisation. A root cause analysis on all
patients who breach will commence on the 1 st
October 2012.
The Deputy Director of Nursing has received
feedback from a number of patients who
breached in September who were interviewed following the breach and they confirmed that the
reason for the breach was explained to them and that their privacy and dignity was maintained
during this period of their care.
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