KODAK PROFESSIONAL Large Format 3000 Series Inkjet Printers

KODAK PROFESSIONAL 

Large Format 3000 Series Inkjet Printers 

USER’S GUIDE 

Part Number 6B4653

Warranty Information 

United States 

Kodak warrants printers (“PRODUCT”) to be free from defects in workmanship and 

materials for a period of one year from the date of purchase. Kodak reserves the right to 

make changes or improvements to products without incurring any obligation to similarly 

alter products previously purchased. 

The buyer’s sole and exclusive rights pursuant to this warranty shall be for the repair or 

replacement of defective product. Kodak specifically disclaims any and all other 

warranties, expressed or implied, including but not limited to implied warranties of 

merchantability and fitness for a particular purpose. In no event shall Kodak be liable for 

any loss of profit or other commercial damages, special, incidental, or consequential 

damages, or any other damages or claims whatsoever. This warranty gives the buyer 

specific legal rights, and the buyer may also have other rights that vary from state to 

state. 

This warranty applies only to printers purchased from Kodak or authorized distributors 

or dealers of KODAK products. The intent of this warranty is to repair or replace 

defective products subjected to normal wear and tear when operated according to 

Kodak instructions. 

This warranty does not cover damage to the product resulting from the following: 

- accidents or negligence. 

- unauthorized modification of the product. 

- adverse environmental conditions. 

- service of the product by other than a Kodak authorized service provider. 

- unauthorized or improper use including but not limited to: 

use in applications for which the product was not designed. 

using cartridges, ink, or media other than KODAK products. 

lubricating any part of the printer. 

For international customers, contact your dealer or distributor for warranty information.

TABLE OF CONTENTS 

INTRODUCTION.............................................................................................................................. 1 

Product Overview.....................................................................................................................1 

About this Guide.......................................................................................................................3 

How to Get Help in the United States and Canada.................................................................4 

Kodak Professional Support Centers Outside the United States and Canada.......................4 

REGULATORY AND SAFETY INFORMATION..................................................................................... 5 

EMC Statement for CE Marking ..............................................................................................5 

FCC Compliance......................................................................................................................5 

VCCI Statement .......................................................................................................................5 

BSMI Statement.......................................................................................................................6 

Material Safety Data Sheet......................................................................................................7 

Safety labels.............................................................................................................................8 

INSTALLING THE PRINTER............................................................................................................ 14 

Selecting a Location for the Printer .......................................................................................14 

Unpacking the Printer ............................................................................................................15 

What’s in the Box?.................................................................................................................17 

The Printer Parts and Components.......................................................................................18 

Assembling the Printer...........................................................................................................20 

SETTING UP THE PRINTER........................................................................................................... 25 

Connecting the Interface Cables ...........................................................................................25 

Connecting the Power Cable.................................................................................................27 

Installing the Ink Cassettes....................................................................................................28 

Loading Media........................................................................................................................33 

UNDERSTANDING THE CONTROL PANEL AND PRINTER CONTROLS............................................. 44 

Looking at the Control Panel .................................................................................................44 

Menu Mode Operation ...........................................................................................................48 

MAINTAINING THE PRINTER......................................................................................................... 51 

Replacing the Ink Cassettes..................................................................................................51 

Emptying the Waste Box........................................................................................................53 

Switching between Dye Inks and Pigmented Inks ................................................................55 

Cleaning the Head Cleaning Wiper .......................................................................................60 

Replacing the Media Cutter Blade.........................................................................................62 

TROUBLESHOOTING.................................................................................................................... 65 

Possible Printer Problems and their Solutions......................................................................65 

INDEX .......................................................................................................................................... 71 

i

Introduction 

KODAK PROFESSIONAL Large 

Format 3000 Series Inkjet Printers 

INTRODUCTION 

PRODUCT OVERVIEW 

Thank you for purchasing a KODAK PROFESSIONAL Large Format 3000 Series Inkjet 

Printer. The printer uses state-of-the-art, drop-on-demand Piezo-Electric technology to 

produce photographic quality prints with up to 1440 x 720 dpi resolution. It features a 

64-bit RISC processor, connects to a variety of network interfaces, and uses dye-based 

inks to print on a wide range of media types. 

Colors 

The 3038 Printer uses a set of 4 disposable cassettes that contain yellow, cyan, 

magenta, and black inks. A set of 4 cassettes is included with the 3038 Printer. The 

3043 and 3062 Printers use a set of 6 disposable cassettes that contain yellow, cyan, 

magenta, black, light cyan, and light magenta inks. Orange and green inks are optional. 

All supported colors are generated from these cartridges. 

Media 

You can print images on a variety of supported media types. Contact your dealer for 

information on the available media. A sample roll of media is included with the printer. 

NOTE 

• You may also refer to the Kodak Web site for updates on the availability 

of KODAK PROFESSIONAL Enhanced Imaging (EI) Inkjet Media. Use 

the path: 

http://www.kodak.com/go/lfinkjet 

• KODAK media is available in roll form. The printer also supports cut 

sheet media. 

1

Introduction 



Print Quality 

You can select a print resolution of 360 x 360 dpi, 720 x 720 dpi, or 1440 x 720 dpi 

depending upon your image quality and productivity needs. In high speed mode the 

printer produces an A0 size 720 x 720 dpi print in 18 minutes or an A0 size 360 x 360 

dpi print in 9 minutes. You can select from three operating modes for each dpi setting: 

• High quality 

• Normal 

• High speed 

Interfaces 

The printer has a standard IEEE 1284 bidirectional Centronics interface for parallel 

printing. A 10/100TX network interface card which allows you to tie your printer into 

networks using Ethernet cabling comes installed in the printer. The network interface 

card provides the following Ethernet interfaces: 

• Windows 95/98/NT 

• TCP/IP 

• Novell Netware 

• EtherTalk 

User Interface 

The printer’s front control panel includes an easy-to-use interface that provides a direct 

access to frequently-used functions from the LCD display and the key pad. 

Software Applications and Drivers 

Refer to the user’s guide for the RIP software you are currently using for instructions on 

how to send jobs to the printer. 

2

Introduction 



ABOUT THIS GUIDE 

This guide provides the information you need to install, set up, operate, maintain, and 

troubleshoot the printer. This guide is organized as follows: 

Introduction—describes the printer, how to use this guide, and how to get help. 

Regulatory and Safety Information—describes important regulatory and safety 

information for the printer. 

Installing the Printer— lists the site specifications for the printer and describes how to 

unpack and install the printer. 

Setting Up the Printer— describes how to connect the printer for parallel and network 

printing and how to install the ink cassettes and the media. 

Understanding the Control Panel and the Printer Controls—describes how to use 

the control panel and the menus. 

Maintaining the Printer— describes the procedures to follow to keep your printer 

operating correctly. 

Troubleshooting—describes the problems you may occasionally have with your printer 

and how to solve them. 

3

Introduction 



HOW TO GET HELP IN THE UNITED STATES AND CANADA 

Your dealer of KODAK products is the best source for information about setting up, 

operating, and obtaining supplies for your printer. Please contact your dealer with any 

questions you have. For technical support in the US and Canada, call 1-800-23KODAK 

between 9:00 a.m. and 8:00 p.m. Eastern Standard Time on regular business days. You 

may also obtain information from the following Kodak Web sites: 

• Kodak home page – www.kodak.com 

• Technical Support page – www.kodak.com/go/lfisupport 

• Large Format Inkjet Printers home page – www.kodak.com/go/lfinkjet 

• Kodak Environmental Services home page – www.kodak.com/go/kes 

(or phone 1-716-477-3194) 

KODAK PROFESSIONAL SUPPORT CENTERS OUTSIDE THE 

UNITED STATES AND CANADA 

Phone Numbers 

Austria +43 (0) 1 795 67003 

Belgium +32 (0) 2 713 1418 

Denmark +45 3 848 7128 

Finland +35 800 117089 

France +33 (0) 1 55 174072 

Germany +49 (0) 5007 0020 

Ireland +353 (0) 402 6816 

Italy +39 02 696 33436 

Netherlands +31 (0) 20 348 9129 

Norway +47 2 316 2113 

Portugal +351 (0) 1 41 540 14 

Spain +34 91 406 9052 

Sweden +46 (0) 8 587 70307 

Switzerland +41 (0) 1 838 5359 

UK +44 (0) 870 606 1423 

Fax +44 131 458 6565 

International Support Web Site – www.kodak.com/go/lfisupport 

4

Regulatory and Safety Information 



REGULATORY AND SAFETY INFORMATION 

EMC STATEMENT FOR CE MARKING 

WARNING: 

This is a class A product. In a domestic environment this product 

may cause radio interference in which case you may be required to 

take adequate measures. 

FCC COMPLIANCE 

This equipment has been tested and found to comply with the limits for a Class A digital 

device pursuant to part 15 of the FCC rules. These limits are designed to provide 

reasonable protection against harmful interference when the equipment is operated in a 

commercial environment. This equipment generates, uses, and can radiate radio 

frequency energy and if not installed and used in accordance with the instruction 

manual, may cause harmful interference to radio communications. Operation of this 

equipment in a residential area is likely to cause harmful interference in which case the 

user will be required to correct the interference at his or her own expense. 

VCCI STATEMENT 

English translation: 

This is a Class A product based on the standard of the Voluntary Control Council for 

Interference by Information Technology Equipment (VCCI). If this eqiupment is used in 

a domestic environment, radio disturbance may arise. When such trouble occurs, the 

user may be required to take corrective actions. 

5




BSMI STATEMENT 

6




MATERIAL SAFETY DATA SHEET 

To obtain information on the proper use, handling, and disposal of KODAK 

PROFESSIONAL links, consult the material safety data sheet (MSDS) which was 

included with your first ink order. MSDSs can also be obtained from the Kodak 

Environmental Services Web page (http://www.kodak.com/go/kes) by using the product 

name or catalog number. MSDSs can also be obtained by calling the Kodak Information 

Center (KIC) at 1-800-23KODAK. 

7




SAFETY LABELS 

SAFETY LABELS, SYMBOLES DE SÉCURITÉ 

SICHERHEITSSYMBOLE, SIMBOLI DI SICUREZZA, 

SÍMBOLO’S DE SEGURIDAD, ETIQUETAS DE SEGURANÇA, 

, , , 

Safety labels are attached to the internal area of the printer cover 1 (see page 18), to 

back top side of the printer and to the top of ink cassettes cover 9 (see page 18) to alert 

you to potentially hazardous situations or conditions. The following safety labels are 

used in the printer: 

Les symboles de sécurité destinés à attirer votre attention sur des sources potentielles 

de danger ou des conditions pouvant être dangereuses figurent à l’intérieur du capot de 

l’imprimante (Elément 1 de la figure page 18), dans la partie supérieure arrière de 

l’imprimante et dans la partie supérieure du logement des cassettes d’encre (Elément 9 

de la figure page 18). Les symboles de sécurité suivants sont utilisés 

dans l'imprimante : 

Auf der Innenseite der Druckerabdeckung (Nummer 1 in Abbildung auf Seite 18), oben 

auf der Rückseite des Druckers sowie an der Oberseite der Öffnung für die Kartuschen 

(Nummer 9 in Abbildung auf Seite 18) sind Sicherheitssymbole angebracht, die Sie auf 

potentielle Gefahrenquellen oder potentiell gefährliche Situationen hinweisen sollen. Im 

Drucker werden die nachfolgend aufgeführten Sicherheitssymbole verwendet: 

All'interno del coperchio della stampante (vedere pagina 18, numero 1) e delle guide 

cartucce inchiostro (vedere pagina 18, numero 9) sono presenti etichette per la 

sicurezza che indicano pericoli potenziali o condizioni potenzialmente pericolose. Nella 

stampante vengono utilizzate le etichette per la sicurezza qui di seguito indicate: 

Los símbolos de seguridad están colocados en el lado interno de la cubierta de la 

impresora (elemento 1, consulte la página 18), en la parte superior trasera de la 

impresora y encima de la cubierta de los casetes de tinta (elemento 9, consulte la 

página 18) con el objetivo de advertir las fuentes de peligro o las condiciones 

potencialmente peligrosas. La impresora dispone de los siguientes símbolos de 

seguridad: 

As etiquetas de segurança estão fixadas na área interna da impressora (consulte a 

página 18, número 1), na parte superior traseira da impressora, na tampa dos 

cartuchos de tinta (consulte a página 18, número 9) para alertá-lo quanto a possíveis 

condições ou situações de perigo. A impressora contém as seguintes etiquetas de 

segurança: 

8




9




CAUTION, ATTENTION, ACHTUNG, ATTENZIONE, 

CUIDADO, CUIDADO, , , , 

Sharp edges. Keep fingers, hands, and loose articles of 

clothing and jewelry away from the edges of the print head 

transport belts. 

Arêtes vives. Evitez d'entrer en contact par vos doigts, vos 

mains, des vêtements flottants ou des bijoux avec les bandes 

de transport des têtes d'impression. 

Scharfkantig. Die Kanten des Druckkopftransportgurtes nicht 

mit den Fingern oder den Händen berühren oder mit loosen 

Kleidungsstücken oder Schmuck in Kontakt kommen lassen. 

Spigoli vivi. Non toccare gli spigoli della cinghia di trasporto 

della testa stampante con le dita o con le mani né farli venire 

a contatto articoli di abbigliamento sciolti o gioielli. 

Bordes afilados. No toque con los dedos ni las manos los 

bordes de la correa de transporte del cabezal impresor. 

Tampoco deje que la roce ropa holgada o joyas. 

Bordas cortantes. Mantenha os dedos, mãos, peças do 

vestuário e jóias afastados das bordas da correia de 

transporte da cabeça de impressão. 

10






Sharp edge at the end of knife guide. Avoid contact. Keep 

fingers away. 

Arête vive à la fin du guide à couteau. Evitez tout contact. Ne 

pas toucher. 

Das Ende der Messerführung ist scharfkantig. Nicht berühren. 

L'estremità della guida della lama è a spigolo vivo. Non 

toccarla. 

El extremo de la guía de la cuchilla es afilado. No lo toque. 

Borda cortante na extremidade da guia da alavanca. Evite 

contato. Mantenha os dedos afastados. 

11






Mechanical hazard; moving parts. Keep fingers, hands, and 

loose articles of clothing and jewelry away from the entrance 

slot of the unit. 

Danger de blessures, pièces mobiles. Evitez d'entrer en 

contact par vos doigts, vos mains, des vêtements flottants ou 

des bijoux avec l'ouverture d'admission de l'unité. 

Verletzungsgefahr; bewegliche Teile. Zuführbereich des 

Gerätes nicht mit den Fingern oder den Händen berühren 

oder mit loosen Kleidungsstücken oder Schmuck in Kontakt 

kommen lassen. 

Pericolo di riportare ferite; parti mobili. Non toccare il settore 

di alimentazione dell'apparecchio con le dita o con le mani né 

farlo venire a contatto con articoli di abbigliamento sciolti o 

gioielli. 

Peligro de lesiones: partes móviles. No toque con los dedos ni 

las manos el área de alimentación de la unidad. Tampoco 

deje que la roce ropa holgada o joyas. 

Risco mecânico; componentes móveis. Mantenha os dedos, 

mãos, peças do vestuário e jóias afastados da abertura de 

entrada da unidade. 

12






Sharp points below ink cartridges. Take care in replacing 

cartridges. Keep fingers and hands away from the inside of 

the cartridge unit. 

Points tranchants au dessous des cartouches à encre. Soyez 

prudents lors du remplacement des cartouches. Evitez 

d'entrer en contact par vos doigts ou vos mains avec la partie 

intérieure de l'unité à cartouches. 

Verletzungsgefahr. Vorsicht beim Auswechseln der 

Kartuschen. Nicht in die Kartuscheneinheit fassen. 

Pericolo di riportare ferite. Attenzione nel cambiare le 

cartucce. Non toccare l'unità delle cartucce. 

Peligro de lesiones debajo de los cartuchos de tinta. Ponga 

cuidado al cambiar los cartuchos. No toque la unidad para 

cartuchos. 

Pontos cortantes debaixo dos cartuchos de tinta. Tome 

cuidado ao substituir cartuchos. Mantenha os dedos e mãos 

afastados da parte interna da unidade do cartucho. 

13

Installing the Printer 



INSTALLING THE PRINTER 

SELECTING A LOCATION FOR THE PRINTER 

Make sure that the location for the printer meets following conditions: 

Power supply: 

- Voltage: 200 to 240 VAC or 100 to 120 VAC 

- Frequency: 50/60 Hz ± 1 Hz 

- Current: < 10 A (110 V) 

< 5 A (220 V) 

Ambient conditions: 

• Operating environment 

- Temperature: +59°F to +86°F (+15°C to +30°C) 

- Relative Humidity 15% - 80% 

• Storage environment 

- Temperature: +14°F to +140°F (-10°C to +49°C) 

- Relative Humidity 15% - 90% 

Keep the following guidelines in mind when you select a location for the printer: 

• Protect your printer from moisture, dust, drafts, and direct sunlight. 

• Avoid installing the printer in an area with open windows and air conditioners. 

• Allow adequate space around the printer so that ventilation is not obstructed. 

• Avoid using the printer near heating systems such as stoves or heaters. 

• Avoid using your printer under bright lighting. 

• When selecting a place for your printer, allow at least 8 in. (200 mm) in front and at 

the sides and 12 in. (300 mm) at the back. 

14




UNPACKING THE PRINTER 

The printer and stand are packed in two separate boxes. Unpack the printer first. 

CAUTION: 

• When unpacking the printer, make sure that all the parts 

described in the parts list are included in the box. Notify your 

dealer if anything is missing. 

• Use two people to lift the 

printer from the box. 

• Protect the printer from 

shocks. 

• Do not dismantle the unit. 

1. Open the printer box. 

2. Take out the 

accessories box and the 

scroller. 

3. Remove the pieces of foam protecting the printer 

during shipment. 

15




4. Remove all plastic materials wrapped around the printer. 

5. Open the printer stand box. Make sure that the parts listed in the parts list are 

included in the box. Notify your dealer if anything is missing. 

16




WHAT’S IN THE BOX? 

The box includes: 

• Printer 

• Stand (packed separately) 

• Scroller including plastic flanges 

• Media cutter (pre-installed in 

head) 

• Media basket 

The Accessories kit includes: 

• Power cable 

• Set of ink cassettes 

• User’s guide 

• All the necessary tools 

17




THE PRINTER PARTS AND COMPONENTS 

1 2 

3 

6 

4 

5 

Figure 1 

7 

8 

10 

9 

Figure 2 

18




No. Part Description 

1 Cover Protects the printer. Opening the cover immediately 

pauses printing. Printing resumes when you close 

the cover. 

2 Control Panel Positive touch keyboard with integrated LCD 

display. 

3 Media Hold Lever Lowers/releases pressure rolls to load/unload 

media. 

4 Power switch Turns the printer on and off. A full shut down takes 

about 5 seconds. 

5 Paper Basket Media collecting basket prevents finished prints 

from falling on the floor when they are sheet fed. 

6 Print Plate Flat base that supports the media during printing. 

7 Scroller receiver Set of four wheels that keep the scroller in place. 

8 Scroller Feeds through the roll media core to hold the 

media. 

9 Ink cassette slots Holds/detects the ink cassettes that are in use. 

10 Waste bin Collects waste ink resulting from purging and 

cleaning. 

19




ASSEMBLING THE PRINTER 

CAUTION: 

Before lifting the printer out of the box, remove all plastic wrapping 

materials to prevent the printer from slipping from your hands. 

1. Using the six hexagon bolts and the hex wrench, attach the legs to the cross bars. 

Make sure that the casters are on the front and that the bolts are secure. 

See Figure 3. 

Hexagon 

bolts 

Hex 

wrench 

Figure 3 

2. Place the two metal basket supports on the legs. Place the printer on the stand. 

See Figure 4. 

Printer 

Lock washer 

Wing Screw 

Stand 

Figure 4 

20




NOTE: 

• The bottom of the printer has four knobs that fit into the 

holes in the stand. 

• The front of the stand is the side where the castor wheels 

are located. 

CAUTION: 

If you accidentally drop the wing screw inside of the printer body, 

do not boot up your printer until the wing screw has been removed. 

3. Use the two short wing screws and lock washers to fasten the printer on the stand. 

See Figure 4. 

4. Loosen the wing screw that is fixed to the printing table (4), and remove the metal 

fixing plate (5). See Figure 5. 

Note: Keep the metal fixing plate and wing screw. The printing head needs to be 

blocked during shipment of your printer. 

5. Remove the white tape (5). 

Figure 5 

6. Remove the cable block between the rail and cover. See Figure 6. 

Cable block 

Figure 6 

21




7. Remove the lever block. See Figure 7. 

Figure 7 

22




Assembling the Paper Basket 

1. Insert the metal bars into the paper basket sleeves. 

2. Install the front metal bar into the metal basket support. 

3. Install the end caps on the front metal bar. 

4. Install the back bar into the back of the metal basket support. 

Figure 8 

5. Use the extra hooks provided on the metal basket supports to stack your paper 

basket vertically along the legs of the printer. See Figure 9. 

Figure 9 

23




6. After setting up the printer, move it to the desired location and lock the caster 

wheels. See Figure 10. 

Figure 10 

24

Setting up the Printer 



SETTING UP THE PRINTER 

CONNECTING THE INTERFACE CABLES 

CAUTION: 

When connecting the printer to your computer, make sure that both 

your printer and your computer are turned OFF. 

Connecting a Parallel Cable 

The printer contains a high-speed bi-directional or parallel Centronics interface 

(IEEE1284 compatible, Nibble, ECP). 

Connect one end of your parallel interface cable to the parallel interface connector at 

the bottom of your printer. Connect the other end of the interface cable to the parallel 

port on your computer. Use the cable clamp provided to secure the interface cable to 

the bottom of your printer. 

25




Connecting an Ethernet Cable 

The printer comes with a preinstalled 10/100 network interface card that allows network 

transmission speeds up to 12.5 MB/s. To connect the network interface card to a 

10/100TX network, you need a 10/100TX Ethernet hub with at least one unused port 

and an appropriate length of RJ45 modular cable. 

1. Connect one end of the RJ45 network cable to the Ethernet port on the network 

interface card. 

2. Connect the other end of the RJ45 network cable to the port on the twisted pair 

Ethernet network hub. 

Setting the IP Address 

An IP address is required for the printer to be recognized on a network. If necessary, 

contact your network administrator to obtain an IP address. 

1. Press the Menu key. 

2. Press Menu Down ! to select Network. 

3. Press Enter. 

4. Press value + / value -to increase or decrease the first three digits on the IP address. 

Press Enter. 

5. Repeat Step 4 for the other 3 parameters of the IP address. 

6. Press Back "" twice to return the printer to the online mode. 

26




CONNECTING THE POWER CABLE 

1. Make sure the printer’s power switch is turned OFF. 

2. Plug the printer-end of the power cable into the connector on the back of the printer. 

3. Plug the other end of the power cable into an electrical outlet of the correct voltage 

and with a proper grounding. 

Power supply: 

• Voltage: 200 to 240 VAC or 100 to 120 VAC 

• Frequency: 50/60 Hz ± 1 Hz 

• Current: < 10 A (110 V) 

< 5 A (220 V) 

NOTE: 

• When you turn off the power, the printer takes about five 

seconds to shut down. 

• Wait at least five seconds to turn the printer ON again. 

27




INSTALLING THE INK CASSETTES 

Please read the following recommendations carefully before you install the ink 

cassettes: 

CAUTION: 

• You should avoid any direct contact with the inks. If you 

come in contact with the inks, do the following: 

− Eye contact: Rinse out the ink with a large quantity of water, 

and consult your doctor. 

− Skin contact: Wash off the ink with soap and water. 

− Ingestion: Rinse your mouth immediately. Drink a large 

quantity of water or milk, and consult your doctor. 

• Keep the ink cassettes out of the reach of children. 

• The ink cassettes are inflammable (ignition point 145.4°F 

(63°C)). Avoid contact with heating and ignition sources. 

• Dispose of used ink cassettes in accordance with regional 

environmental regulations. 

IMPORTANT: 

• When you use the printer for the first time, install the four or six 

cassettes in the slots on the back of the printer. 

• Use only KODAK PROFESSIONAL ink cassettes. Damage that 

occurs as a result of using other inks will not be covered under 

the warranty. 

• Make sure that you install the cassettes correctly to avoid 

damage to the printer. 

28




NOTE: 

• Unpack the ink cassettes just before installing them in the 

printer. 

• After the ink cassettes are installed, do not remove them until 

you replace them. 

• The ink cassettes must be used within two years from the date 

printed on the cassette. Ink cassettes installed in the printer 

should be replaced in six months. 

• Moving ink cassettes from a cold place to a warm place may 

cause condensation. Always leave the cassettes at room 

temperature for at least three hours before installing them in the 

printer. 

• If the head is stopped during a print cycle, it may leak. Do not 

turn the power off or unplug the power cable during printing or 

while the printing head is moving. 

• If a power failure occurs during printing, turn OFF the printer 

and manually move the head to the right until it drops into the 

capping position. 

• If a power failure occurs when you are absent, the printer will 

move the head to the capping position when power is 

restored; and a cleaning cycle will take place automatically. 

29




Installing the Ink Cassettes 

1. Locate the power switch on the right side of the 

printer below the printer. Turn the switch ON, 

and put the hold lever in the DOWN position. 

The printer starts initializing, and the control panel displays the following message: 

[ Y M C K O G ] NO CARTRIDGE 

NOTE : 

If the cover is open or the hold lever is up, the initialization routine 

will not start. 

30




2. From the back of the printer, install the ink cassettes from right to left in the correct 

slots. 

• For a printer that uses four ink cassettes, install them as follows: 

− Slot 1 – Black 

− Slot 2 – Cyan 

− Slot 3 – Magenta 

− Slot 4 – Yellow 

• For a printer that uses six ink cassettes, install the additional two cassettes as 

follows: 

− Slot 5 – Light cyan (orange) 

− Slot 6 – Light magenta (green) 

NOTE : 

Slots 1 – 4 for the black, cyan, magenta, and yellow ink cassettes 

are coded so that you cannot install the cassettes in the wrong slot. 

Slots 5 and 6 are not coded, so make sure that you install the light 

cyan and light magenta (or orange and green) cassettes in the 

correct slots. 

The control panel displays the following message after the ink cassettes are installed: 

USER NO MEDIA 

After this message displays, automatic ink replenishment begins. 

INK REFILL REST 4M 

31




The “ink refill” message means that ink is being filled into the ink supply system (tubing 

and head). 

CAUTION: 

During ink replenishment, do not turn off the power to the printer. 

This may cause damage to your printer. If a power failure occurs 

during ink replenishment, do the following: 

1. Turn the power switch OFF and then ON. Make sure that no 

error messages display on the control panel. 

2. Perform a cleaning cycle, and check the test prints. 

3. Repeat Step 2 until print quality is acceptable. 

NOTE: 

• If ink cassettes are installed and the message “NO 

CARTRIDGE” appears, the ink cassettes are not installed 

correctly. Remove the cassette(s) indicated and install it (them) 

correctly. 

• If initial ink replenishment fails, clean the head. If the ink 

replenishment does not start after several head cleaning cycles, 

contact your dealer. 

• If the control panel displays “not original ink” contact your ink 

supplier to order KODAK PROFESSIONAL ink cassettes. 

32




LOADING MEDIA 

Guidelines for Handling Media 

• For best printing results use KODAK PROFESSIONAL media. 

• Temperature and humidity can affect printing media. For best printing results, keep 

the temperature and humidity constant. Temperature and humidity variations can 

also cause changes in the size of the media. To minimize the effects of temperature 

and humidity variations, leave the media at room temperature for at least a half hour 

before installing it in the printer. 

• Always handle media with clean hands. 

• If the media is larger than standard size, it can touch the floor, and will affect the 

quality of your prints. 

• Always make sure that you are printing on the printable side of the media. KODAK 

PROFESSIONAL media is packaged with the printable side out. 

• Always handle roll media so that the cut edge remains straight. Uneven edges can 

cause skewed images. 

• Always handle the media by the edges or wear protective gloves. 

33




Loading Cut Sheet Media 

1. Open the cover, and make sure that the hold 

lever is in the UP position. 

Selecting the Media 

1. Press the Media key. 

2. Select Sheet. 

NOTE: 

If you select Roll when a cut sheet is being loaded, the printer gives 

the roll media end warning when the end of the cut-sheet is 

reached and printing will not complete correctly. 

Installing the Media 

NOTE: 

To minimize the effects of temperature and humidity variations, 

leave the media at room temperature for at least a half hour 

before installing it in the printer. 

1. Insert the media between the pressure roller and the drive roller. 

34




Aligning the Media 

IMPORTANT: 

The baseline holes are a guideline. You are allowed about 0.25 in. 

(5 mm) of play to the left and right of the center of the baseline 

holes. This play allows you to correctly load the media. 

1. Align the front edge of the media with the 

leading edge of the printing plate. 

2. Align the right side of the media with the 

baseline holes. 

baseline 

holes 

3. Check the position of the left side of the media to make sure that it is at least 

0.25 in. (5 mm) from the edge of the pressure roller. 

4. If the distance between the left side of the media and the pressure roller is less than 

0.25 in. (5 mm) or the left side is not under a pressure roller, align the right edge 

again. 

35




5. Lower the media hold lever by tilting it down. 

NOTES: 

• Always remove the roll media and scroller from the scroller 

receiver before loading a cut sheet. 

• Install the media straight so that the printer can accurately 

read the actual media size. 

• If the roll media indicator is ON while a cut sheet is loaded, a 

media selection error will display as shown below, and 

printing will not complete correctly. 

ROLL MEDIA END 

• You can install a cut sheet both in the horizontal and in the 

vertical direction with the exception of the A0 size cut 

sheets. This size can only be installed vertically. 

• The media has a printing side and a nonprinting side. 

Printing on the incorrect side can affect print quality. The 

printing side normally appears whiter. 

6. Close the cover. The head starts to move automatically detecting the media size, 

and the following message appears: 

MEDIA INITIALIZATION 

7. When media is loaded correctly and the printer is ready to receive data, the following 

message appears: 

PLOT OK 

36




Removing the Media 

1. Open the cover. Lift the media hold lever UP, and remove the media. 

Loading Roll Media 

1. Open the cover, and lift the hold lever 

to the UP position. 

Selecting the media 

1. Press the Media key. 

2. Select Roll. 

NOTE: 

If you select cut sheet when a roll is being loaded, the printer pulls 

off the maximum cut-sheet length and reports a media search 

error. 

3. Remove the movable flange from the 

scroller. 

IMPORTANT: 

Placing the scroller bar on its end can damage the end cap. 

37




Loading the Media over the Scroller 

1. Place the roll of media on a horizontal surface. 

2. Slide the scroller into the center core of the media roll. 

3. Load the media over the scroller. 

4. Firmly press the roll media core over the fixed flange. 

5. Move the movable flange over the scroller, and firmly press the flange inside the roll 

media core. 

NOTE: 

• All KODAK PROFESSIONAL roll media are packaged with the 

printable side facing out. 

• When the cut sheet indicator light is ON when loading a roll, the 

control panel displays a media search error after feeding the 

media for about 9.5 ft. (3 m). 

Installing the Scroller 

1. Stand at the back of the printer holding the scroller with the fixed flange side in your 

left hand. 

2. Slide the scroller (left side) into the scroller receiver. 

3. Push the scroller (right side, movable flange side) down into the right scroller 

receiver. 

38




Loading Roll Media 

NOTE: 

Handle the media by the edges, or wear protective 

gloves. 

1. Feed the media into the media feed gap and 

between the pressure rollers and the drive roller. 

Pulling Out the Media 

1. From the front of the printer, pull out 1.5 ft (0.5 m) of 

media. 

Checking the Position of the Roll Media 

1. Pressure rollers / media hold down fins 

2. Move the roll media to the right. 

3. OK 

4. Move the roll media to the left. 

5. Make sure that the power to the printer is turned on. 

6. Align the right side of the media with the baseline holes. 

7. Turn the scroller manually to wind the media back onto the roll so that the end of the 

media extends approximately 3 in. (7.5 cm). 

39




Aligning the Media 

1. Check the position of the left side of the media to make sure that it is at least 

0.25 in. (5 mm) from the edge of the pressure roller. 

If the distance between the left side of the 

media and the pressure roller is less than 

0.25 in. (5 mm) or the left side is not under a 

pressure roller, align the right edge again. 

IMPORTANT: 

The baseline holes are a guideline. You are allowed about 0.25 in. 

(5 mm) of play to the left and right of the center of the base line 

holes. This play allows you to correctly align the media. 

2. Lower the media hold lever, and close the 

cover. The head moves automatically and 

detects the media size. 

The control panel displays the following 

message during loading: 

MEDIA INITIALIZING 

After performing the media loading sequence 

(about 30 seconds), the printer displays the 

following message: 

PLOT OK 

40




IMPORTANT: 

If the roll media has not been fed straight or incorrectly, messages 

such as, “media error” or “media jam error” are shown on the 

control panel. If necessary, reload the media following the 

instructions above. 

Checking that the Media is Parallel 

1. During the media detection sequence, make sure that the roll media is parallel. After 

media detection, check the position of the right side of the roll media. If the roll 

media position now is: 

• almost on the same line as it was before closing the cover, media loading was 

performed successfully. Go to Step 1 "Making a Test Print". 

• not on the same position as it was before closing the cover, go to Step 1, 

"Adjusting the Roll Media Position". 

Adjusting the Roll Media Position 

1. From the front of the printer turn the 

scroller receiver screw counterclockwise 

to move the roll media to the right 

2. From the front of the printer, turn the 

scroller receiver screw clockwise to 

move the roll media to the left 

41




3. Repeat the the following procedures: 

• Pulling Out the Media 

• Checking the Position of the Roll Media 

• Aligning the Media 

• Checking that the Media is Parallell 

• Adjusting the Roll Media Position 

Making a Test Print 

1. Press the Resolution and Shift keys to make a test print to check that the printer is 

operating correctly. 

Checking the Alignment of the Head (Adjusting the Print Quality) 

1. Make sure the printer is not receiving data. 

2. Mount an A3, or larger, sheet of cut media or roll media in the printer. 

3. Press [Shift]+[CLEANING] at the same time to start printing. During printing, the 

printer displays [Accur. Adj Plot]. 

The printer prints the Print Quality Adjustment Patterns. 

• Pattern A is for adjusting the repeatability printing position of the black head. 

• Pattern B is for adjusting the repeatability printing position of the color head. 

• Pattern C is for aligning the printing positions of the black and color heads. 

4. For each pattern (A, B, and C), choose the line (1–7) with the best precision. Use the 

following criteria: 

• Good and bad examples of Patterns A and B 

• Good and bad examples of Patterns C 

5. The printer displays [Pattern A: 4]. Using the [VALUE +] and [VALUE -] keys, 

enter the number of the best image for Pattern A. Press [ENTER]. 

42




6. The printer displays [Pattern B: 4]. Using the [VALUE +] and [VALUE -] keys, 

enter the number of the best image for Pattern B. Press [ENTER]. 

7. The printer displays [Pattern C: 4]. Using the [VALUE +] and [VALUE -] keys, 

enter the number of the best image for Pattern C. Press [ENTER]. 

The printer displays [User 1 Plot OK]. The specified values are now stored in the 

printer. 

Removing Roll Media 

1. After printing, open the cover, lift the media hold lever UP, and wind the roll media. 

2. Stand behind the printer. Press the lock lever down to unlock the scroller receiver. 

Lift the right side of the scroller, and remove it from the printer. 

IMPORTANT: 

Placing the scroller bar on its end can damage the end cap. 

3. Remove the movable flange with the roll media from the scroller. Remove the roll 

media. 

43

Understanding the Control 

Panel and Printer Controls 



UNDERSTANDING THE CONTROL PANEL 

AND PRINTER CONTROLS 

LOOKING AT THE CONTROL PANEL 

The printer has a direct access control panel so that you can access all the frequently 

used functions directly from the keyboard. 

44





No. Key Description 

1. Data LED: − Monitors DATA status. LED ON indicates that data 

is being received. LED FLASHING indicates that 

data is being processed. 

2. Error LED: − Displays after an ERROR has occurred to indicate 

a possible hazardous situation. The LED goes out if 

the error is corrected or after pressing the CANCEL 

key. 

3. Cancel Key: Controls both the CANCEL FUNCTION and the ROLL 

MEDIA function. 

Printer Condition 

Idle Status 

Receiving Status 

Process Status 

Printing Status 

Result by pressing CANCEL 

Roll media is cut at the current 

position 

Process stops 

Buffer is cleared 

Print is canceled, Buffer is 

cleared, Printed part is cut-off. 

4. Cleaning: − Press for two seconds to initiate the cleaning 

procedure. 

− Press together with the shift key (No. 9) to start the 

head adjustment procedure. 

− Goes to the Previous Menu when in menu-mode 

operation. 

45





5. Quality / Speed: − Press to change the output quality and speed. Each 

time you press the key the LED indicator shows the 

current status: High Quality, Normal and High 

Speed (Economy) 

− The set-up can only be changed while in idle status. 

− Press together with shift key (No. 9) to output the 

full addressable color pallette when using the MH- 

GL/2 instruction set to output vector data. 

− Goes to the next menu option or increases a 

parameter value when in menu-mode operation. 

6. Resolution: − Changes the output resolution between 720 x 720 

DPI true resolution and 360 x 360 DPI. The set up 

can only be changed while in idle status. While 

1440 x 720 printing option is accessible when both 

LEDs are lit. 

− Press together with shift key (No. 9) to generate a 

test print. 

− Selects the previous menu option or decreases a 

parameter value when in menu mode operation. 

7. Media: − Allows selection between roll or cut-sheet. 

− Press together with the shift key (No. 9) to 

generate a setup sheet print. 

− Accepts a new setting (or enters new menu level) 

when in menu mode operation. 

8. Menu Mode 

Operation: 

− Use to change printer settings and parameters. Menu 

Mode related buttons are enclosed in the light purple 

area. 

46





9. Shift-button: − Activates the Head adjustment, Roll feed, Color 

Pallette, Test print or Setup sheet. 

− Back out of menu levels or switch back to 

ONLINE level from top menu level when in 

menu-mode operation. 

10. Menu − Use to change printer settings and parameters. 

− Press the Menu key to switch from ONLINE status 

to menu. 

− Press with the shift key (No. 9) to allow forward 

manual roll feed. 

11. Liquid Crystal 

Display: 

− 16 Character display that shows settings/values 

and access to menus. 

12. Media Weight: − Allows you to reduce the fan power when using light 

media such as synthetic paper or uncoated paper 

lighter than 70 g/m_. 

NOTES: 

• When the data light is ON (receiving) or blinking (processing), 

all the keys are disabled with the exception of the head cleaning 

key. 

• The keys are operational while receiving data in the setup 

menu. The setting changes, however, are only valid for the next 

printing job. 

• Control panel functions are available when the printer is not 

processing data. 

• In menu mode operation, the shift key functions are not 

available. 

47





MENU MODE OPERATION 

Menu mode operation is used to access settings that cannot be controlled from the 

direct access keys. As soon as media is loaded, the printer is ONLINE and ready to 

receive data. If media is loaded, the printer is OFFLINE. 

To enter the MENU MODE: 

1. Make sure that the media hold lever is down. 

2. Press the MENU key. 

3. To select the next / previous menu item, press Menu Down ! / Menu Up #. 

4. To select the next / previous option or value, press value + / value -. 

5. To accept a new setting or enter a next menu level, press ENTER. 

6. To return to a previous menu level or exit the menu system, press Back "". 

If media is loaded, exiting the top menu level puts the printer ONLINE. 

48





Menu Structure – overview 

Online Command Command MH-GL2 / MHGL2, GL2 / RTL- Printer command language selection. 

PASS 

PlotArea Normal / Expand Sets hard clip area depending on media size. 

Position P1 / LL / Full Sets initial pen position in MH-GL, GL2 and 

MH-GL2. 

Terminat Special / Normal Command language terminator selection. 

Resolut. 720 dpi / 300 dpi / 360 dpi Selects logical resolution. 

OnlineTimer Off / 10s / 20s / 30s / 40s / 50s / 

60s / 90s /120s / 150s / 180s / 

210s / 240s / 270s / 300s / 330s / 

360s / 390s / 420s / 450s / 480s / 

510s / 540s / 570s / 600s / 630s / 

660s /690s / 720s / 750s / 780s / 

800s / 

In case of intermittent data flow, determines 

timeout to finalize print. 

Overwrite Last / Mix Sets control of overlapping areas. 

Function InkDryTime 0s / 5s / 10s / 20s / 30s / 60s / Sets ink drying time before sheet-off occurs. 

90s / 120s / 150s / 180s / 210s / 

240s / 270s / 300s / 6M / 7M / 8M 

/ 9M / 10M / 15M / 20M / 25M / 

30M / 35M / 40M / 45M / 50M / 

55M / 60M / 

Halftone Speed / Quality / Thin Selects method of pseudo-tone processing. 

CMY-> Black Yes / No Allows for mixed black (CMY). 

Scale 25% to 400% in 1% increments Expands or reduces print data. 

Mirror Off / Y On Reverses printing setup. 

Direct. Command / MAX-MIN Media size determined by page size 

command or by print data. 

49





Cut Pos. Data / Standard Specifies cutting position on roll media 

following data or standard media size. 

Media Cut Off / Auto / Manual Sets up automatic sheet-off set up. 

Copy 1 to 99 Sets number of copies. 

Ink Density Normal / Thin / Faint Selects ink density/drop size in function of 

media and ink type. 

Dist. Adj. 

No / Confirm / Clear / Change 

Centro Mode Bi Centro / Centro Selects between unidirectional and ECP high 

speed. 

Timing A-B / B-A Selects ACK timing for BUSY state. 

Network xxx.xxx.xxx.xxx 000.000.000.000 to 

255.255.255.255 

Allows set up of IP address 

Utility ErrorDisplay Off / On Shows or hides simple error. 

Initial No / Yes→ Initial All: No / OK Initializes printer set up. 

Initial Command No / OK Initializes printer set up. 

Initial Functi. No / OK Initializes printer set-p. 

Initial Centro No / OK Initializes printer setup. 

Initial Network No / OK Initializes printer setup. 

Dump DataDump: No / Yes → 

Yes→Dump: Start-End / All 

Sets up data dump mode. 

50

Maintaining 

the Printer 



MAINTAINING THE PRINTER 

REPLACING THE INK CASSETTES 

CAUTION: 

• You should avoid any direct contact with the inks. If you 

come in contact with the inks, do the following: 

− Eye contact: Rinse out the ink with a large quantity of water, 

and consult your doctor. 

− Skin contact: Wash off the ink with soap and water. 

− Ingestion: Rinse your mouth immediately. Drink a large 

quantity of water or milk, and consult your doctor. 

• Keep the ink cassettes out of the reach of children. 

• The ink cassettes are inflammable (ignition point 63°C). Avoid 

contact with heating and ignition sources. 

• Dispose of used ink cassettes in accordance with regional 


When the control panel message is NO INK or NO CARTRIDGE replace the ink 

cassette(s) as soon as possible. 

When the message is 

INK LOW 

, prepare to have new ink cassettes available. 

1. If the message is NO INK , 

remove the ink cassette. 

51

Maintaining 

the Printer 



2. Unpack a new ink cassette. 

NOTE: 

Each sign indicates: 

• Y: Yellow 

• M: Magenta 

• C: Cyan 

• G: Light Magenta or Green 

• O: Light Cyan or Orange 

• K : Black 

NOTE: 

• Only use original KODAK PROFESSIONAL ink cassettes. 

• Each cassette has a correct slot and a correct inserting 

direction. 

• Open the ink cassette just before inserting it into the slot. 

• Use ink cassettes within two years from the date printed on 

the package. 

• Replace the ink cassettes installed in the printer every six 

months. 

3. Insert a new ink cassette into the slot. 

4. When ink cassettes are installed correctly, the following message appears if media is 

loaded and the printer is ONLINE: 

PLOT OK 

52

Maintaining 

the Printer 



EMPTYING THE WASTE BOX 

The waste box is located at the back of the printer and collects the waste ink. 

Replace the box when it is full. 

1. If the control panel displays this message CHECK WASTE BOX 

when you turn the printer on, check the waste box. 

2. When the front panel displays WASTE BIN FULL pull 

out the waste box. 

The message changes to: 

WASTE BOX NOT FITTED 

3. Place the waste box in the plastic bag that is shipped with a new waste liquid box. 

Do not tilt the waste box when you put it in the plastic bag. 

4. Dispose of the plastic bag with the used waste liquid box according to regional 


5. Insert a new waste box in the printer. 

CHANGE TANK? 

NO 

6. Press either value + or value - CHANGED? YES 

key on the operation panel and the indication will change to YES. 

53

Maintaining 

the Printer 



7. Press Enter. 

The control panel displays the following message when you complete the procedure 

successfully: PLOT OK 

CAUTION: 

• The waste box can be disposed as a non-flammable item. 

• If you accidentally remove the waste box, press Enter and 

select [CHANGE TANK? NO]. 

54

Maintaining 

the Printer 



SWITCHING BETWEEN DYE INKS AND PIGMENTED INKS 

Proceed as follows when switching the ink type: 

1) To switch from DYE ink to PIGMENTED ink: 

• Remove the DYE ink cassettes and replace them with PIGMENTED ink 

cassettes. Use the ink cassette changing procedure explained below. 

• The printer will automatically perform the ink load procedure. 

2) To switch from PIGMENTED ink to DYE ink: 

• First execute the HEAD WASHING procedure as explained below. 

• Remove the CLEANING cassettes and replace them with DYE ink cassettes. 

Use the ink cassette changing procedure explained below. 

• The printer will automatically perform an ink load procedure. 

INK/CLEANING CASSETTE SWITCHING PROCEDURE: 

Step 1: 

Remove the ink or cleaning cassettes. On the 3038 

Printer, the display shows: (YMCK) Cartridge. On the 

3043 and 3062 Printers, the display shows: Cartridge 

None. 

Note: 

• Switching is not possible unless all ink cassettes are of the same ink 

type. 

• Use only genuine Kodak ink cassettes. 

• Be sure to place each cassette in its correct slot. 

• Be sure to orient the cassette in the proper direction before inserting it 

into its slot. 

• Ink cassettes should be used within two years of the date that is 

printed on the package. Cassettes that have been loaded into the 

printer should be replaced within six months. 

55

Maintaining 

the Printer 



Step 2: 

If DYE ink cassettes were removed, insert the 

PIGMENTED ink cassettes. 

If CLEANING cassettes were removed, insert the DYE ink 

cassettes. 

Step 3: 

Use the (Value +) and (Value -) control panel keys to 

answer “Yes” (Value +) or “No” (Value -). 

(Switch ink : Yes) 

Step 4: 

Press (Enter) on the control panel. The ink replacement 

process (ink filling) begins. 

After filling, the ink replacement is finished. 

(Ink filling in progress) 

(Plot OK) 

Important: 

When working with pigmented inks, please take care to set the ink 

density to Normal. 

Pigmented inks are not compatible with FAINT mode nor with THIN mode 

ink density settings. 

If you use a RIP software from which ink density is controlled, make sure 

to disable micro-dot mode when pigmented inks are being used. 

HEAD WASHING PROCEDURE (3038 Printer Only) 

(Required only when switching from pigmented ink to dye ink.) 

Plot OK 

* Menu * Utility > 


Step 1 

Press the [MENU] key to enter the MENU MODE operation. 

Step 2 

Bring up the “Utility” menu by pressing the [Menu Up !] key or the 

[Menu Down "] key. 

Step 3 

Press the [ENTER] key to confirm the “Utility” menu and shift to the 

next level. 

56

Maintaining 

the Printer 



HeadW: 

HeadW: 

HeadW: 

Black & 

Colour 

Black 

Colour 

Step 4 

Bring up the "Head Wash" item by pressing the [Menu Up !] Key or 

the [Menu Down "] Key. 

Step 5 

Press the [VALUE+] key or the [VALUE-] key to specify 

“Black&Colour”. 

Step 6 

Press the [ENTER] key to confirm "Head Wash" and shift to the next 

menu. 

Change Waste Ink 

Change Tank? 

Change Tank? 

Remove Bk Cart 

Set Bk Wash Cart 

No 

Yes 

Step 7 

Remove the waste ink box from the printer unit and set a new waste 

ink box to the printer unit. 

Step 8 

Press the [VALUE+] key or the [VALUE-] key to select "Yes." 

Step 9 

Press the [ENTER] key to confirm "Yes." 

Step 10 

Remove the Black color ink cassette from the slot. 

Step 11 

Insert the cleaning cassette into the Black ink cassette slot. 

Head Wash 

Remove Bk Wash Cart 

Head Wash 

Remove Co Cart 

Set Co Wash Cart 

The head wash starts when the cleaning cassette is inserted. The 

cleaning period is approximately 12 minutes. 

Step 12 

Remove the cleaning cassette from the slot. 

Step 13 

The rest of the cleaning fluid in the printer unit is discharged when the 

cleaning cassette is removed. 

Step 14 

Remove the Cyan, Magenta and Yellow ink cassettes from their slots. 

Step 15 

Insert a cleaning cassette into each slot CMY. 

Head Wash 

Note: Do not re-use the cleaning cassette used to clean the black ink compartment. 

The cleaning starts when all cleaning cassettes are inserted. The 

cleaning period is about 15 minutes. 

Remove Co Wash Cart 

Head Wash 

Step 16 

Remove the three cleaning cassettes from the slots CMY. 

Step 17 


cleaning cassettes are removed. 

57

Maintaining 

the Printer 




Change Tank? 

No 

Step 18 



Step 19 

Press the [VALUE+] key or the [VALUE-] key to select "Yes." Press 

the [ENTER] key to confirm. 

(CMYK) Cartridge 

Step 20 

The ink system is now renewed and ready to use another type of ink. 

The Initial fill is executed when installing ink cartridges. 

Note: The cleaning cassettes are one time use only. 

HEAD WASHING PROCEDURE (3043 and 3062 Printers Only) 

(Required only when switching from pigmented ink to dye ink.) 

Plot OK 



Step 1 

Press the [MENU] key to enter the MENU MODE operation. 

Step 2 

Bring up the "Utility" menu by pressing the [Menu Up !] key or the 

[Menu Down "] key. 

Step 3 

Press the [ENTER] key to confirm the "Utility" menu and shift to the 

next level. 

Head Wash 

Head Wash 

No 

Yes 

Step 4 

Bring up the "Head Wash" item by pressing the [Menu Up !] Key or 

the [Menu Down "] Key. 

Step 5 


the [ENTER] key to confirm "Head Wash Yes" and shift to the next 

menu. 


Change Tank? 

Change Tank? 

Remove Cartridge 

Set Wash Cart 

Head Wash 

No 

Yes 

Step 6 



Step 7 

Press the [VALUE+] key or the [VALUE-] key to select "Yes." 

Step 8 

Press the [ENTER] key to confirm "Yes." 

Step 9 

Remove all ink cassettes from their slots. 

Step 10 

Insert a cleaning cassette into each slot. 

The cleaning starts when all cleaning cassettes are inserted. The 

cleaning period is about 20 minutes. 

58

Maintaining 

the Printer 



Remove Wash Cartridge 

Head Wash 


Step 11 

Remove the cleaning cassettes from their slots. 

Step 12 


cleaning cassettes are removed. 

Step 13 


ink box to the printer unit. Be careful; the waste ink box may be full. 

Change Tank? 

No 

Step 14 


the [ENTER] key to confirm. 

(GOYMCK) No Charge 

Step 15 

The ink system is now renewed and ready to use another type of ink. 

The Initial fill is executed when installing ink cartridges. 

Note: The cleaning cassettes are one time use only. 

59

Maintaining 

the Printer 



CLEANING THE HEAD CLEANING WIPER 

When the head is cleaned, debris on the cleaning wiper may cause the printing to 

become faint or blemished. Do the following procedure to clean the head cleaning 

wiper. 

1. Turn the power switch OFF, lower the hold lever, and move the head to the middle 

position. 

CAUTION: 

Make sure that you lower the hold lever before you move the head 

to prevent damage to the head and the media keeper blade. 

2. Using the cleaning wiper cloth, wipe the cleaning wiper from back to front two or 

three times. 

1. Head cap unit 

2. Cleaning wiper 

60

Maintaining 

the Printer 



CAUTION: 

• Make sure that you do not touch the head cap unit that is near 

the cleaning wiper. Oil may get on the cleaning wiper and it will 

be unable to clean the head properly. 

• Be careful not to get the ink on your hands and clothes. 

• Do not lift up on the cleaning wiper when you are cleaning it. 

This can damage the cleaning wiper so that it will not be able to 

clean the head properly. 

3. Return the head to the right side of the printer. 

CAUTION: 

Not returning the head to the right side can cause damage to it. 

61

Maintaining 

the Printer 



REPLACING THE MEDIA CUTTER BLADE 

Depending upon the roll media used, dust gathers in the cutter slot and on the cutter 

blade edge causing irregular cuts. If necessary, replace or clean the cutting blade and 

clean the cutter slot. We recommend replacing the cutting blade regularly. 

1. Turn the printer OFF, and make sure that the media hold lever is in the down 

position. Move the printing head to the center of the printer. 

2. Push the cutter head down, rotate the cutter arm toward you, and remove the cutting 

blade. Clean the cutting blade with a dry cloth, or replace it. 

CAUTION: 

There is a spring fitted in the hole of cutter head. Be careful not to 

lose it while replacing the cutting blade. 

62

Maintaining 

the Printer 



3. Insert a new cutting blade in the hole of the media cutter. While pushing the cutting 

blade down, move the cutter arm back over the cutting blade. A cutting blade can 

only be inserted in one direction. 

CAUTION: 

The edge of the cutting blade is fragile. Handle it with care when 

you replace it. 

4. Move the head manually back into its capping position, and turn the power switch 

ON. 

NOTE: 

Durability of the cutting blade may differ depending on the kind or 

thickness of the media and the environment. We recommend 

purchasing a spare cutting blade so that you always have one on 

hand. 

IMPORTANT: 

If you do not have a new media cutter blade available, you can 

temporarily turn off the cutter. 

Press menu " until you see "Function". 

Press Enter 

Press menu " until you see “Media Cut : ON” 

Press value + or value -: “Media Cut : OFF” displays 

Press Enter. 

Press Back ## 2 times to go back to ONLINE Level. 

63

Maintaining 

the Printer 



64

Troubleshooting 



TROUBLESHOOTING 

POSSIBLE PRINTER PROBLEMS AND THEIR SOLUTIONS 

This chapter describes the problems you may occasionally have with your printer and 

how to resolve them. 

1. After turning the power switch ON, the printer does not start. 

Possible Cause Solution Reference 

Is the power cable 

Connect the power cable. Installing the Printer 

connected? 

Are you using the correct Use the correct voltage. Installing the Printer 

voltage? 

Is the printer's cover open or Close the printer cover. Put Installing the Printer 

is the hold lever UP? 

the hold lever in the DOWN 

position. 

Broken fuse 

2. After loading the media, the media loading sequence does not start. 


Is the printer's cover open or Close the printer cover. Put Installing the Printer 

is the hold lever in the UP 

position? 

the hold lever in the DOWN 

position. 

Is the media loaded straight? Load the media straight. Setting Up the Printer 

Are the ink cassettes 

installed? 

Install the ink cassettes. Setting Up the Printer 

3. The printer does not start after sending data from your computer 


Is the interface cable 

Refer to "Connecting the Setting Up the Printer 

connected? 

Interface Cable". 

Are the ink cassettes 

Install the ink cassettes. Setting Up the Printer 

installed? 

Is there still ink in the 

cassettes? 

Replace the ink cassettes. Maintaining the 

Printer 

65




4. When data is sent from your computer, the printer displays an error and does 

not print. 


Select the correct printer on 

your computer. 

Does your printer match the 

printer you selected on your 

computer? 

Do the interface conditions of 

your computer match those of 

the printer? 

Check the interface settings 

Using the Control 

Panel 

5. Printing quality is bad or is partly of bad quality. 


Is the media damaged? 

Are you using media with 

creases or wrinkles? 

Replace the media. 

Maintaining the 

Printer 

6. Printing starts, but the position is not right. 


Is the media aligned to the Align the media to the right. Setting Up the Printer 

right? 

Is the scale or mirror function 

activated? 

Cancel the scale or mirror 

function or select it again. 


Panel 

Is the origin or position 

function activated? 

Cancel the origin or mirror 

setting or set up again. 


Panel 

7. Frequent media jams occur. 


Are you using approved Use only approved media. Setting Up the Printer 

media? 

Is the media stored in the Store the media in the correct Setting Up the Printer 

correct environment? environment. 

Are you using old media? Replace the media. Setting Up the Printer 

Are there any creases or 

wrinkles on the media? 

Replace the media. 

Setting Up the Printer 

66




8. Cannot cut the roll media cleanly. 


Is your cutting blade still 

sharp enough? 

Replace your cutting blade. Maintaining the 

Printer 

Does the media have static 

electricity? 

Remove the static electricity. Setting Up the Printer 

9. Initial Ink replenishment does not work. 


Is the cover open or is the Close the cover or put the Setting Up the Printer 

hold lever in the UP position? lever in the DOWN position. 

Are the four ink cassettes 

installed correctly? 

Make sure that all four ink 

cassettes are installed 

correctly. 


10. After Initial Ink replenishment, the Ink does not appear. 


Are the ink cassettes frozen? After leaving them for at least Setting Up the Printer 

three hours at room 

temperature, proceed with 

cleaning several times. 

Did you turn the power switch Turn the switch back ON and Setting Up the Printer 

OFF after replenishment? continue the replenishment. 

After replenishment the 

printer does not print 

normally. 

Execute cleaning several 

times, and check every time. 


11. During the media loading sequence, media gets torn or gets jammed. 


Are you using approved Use only approved media Setting Up the Printer 

media? 

Is the hold lever down? Make sure to put the hold Setting Up the Printer 

lever in the DOWN position. 

In case of a cut sheet, is the 

edge of the media aligned 

with the leading edge of the 

print plate? 

Align the edge of the cut 

sheet with the leading edge of 

the print plate. 


In case of using roll media, is 

the edge of the media parallel 

with the edge of the printer 

during the media detection 

sequence? 

The roll media and the 

baseline should be installed 

parallel. 


67




Is the Scroller installed Install the Scroller correctly. Installing the Printer 

correctly? 

Are the driver rollers clean? Clean the driver rollers. Maintaining the 

Printer 

Is the media sensor dirty? Clean the media sensor. Installing the Printer 

Are you using the printer in 

the correct environment? 

Use your printer in the right 

environment. (No direct 

sunlight) 


12. During the media initialization, the media wrinkles. 



media? 

Is the hold lever down? Make sure to put the hold Setting Up the Printer 

lever in the DOWN position 

In case of a cut sheet, is the 

edge of the media aligned 

with the leading edge of the 

print plate? 

Align the edge of the cut 

sheet with the leading edge of 

the print plate. 


In case of using roll media, is 


with the edge of the printer 

during the media detection 

sequence? 

The roll media and the 

baseline should be aligned. 


Is the scroller installed Install the scroller correctly. Installing the Printer 

correctly? 

Is the driver roller clean? Clean the driver roller. Maintaining the 

Printer 

Is the media sensor dirty? Clean the media sensor. Setting Up the Printer 

Are you using the printer in 

the correct environment? 

Use your printer in the right 

environment. 

(No direct sunlight) 

13. Can't run the media search in tracing paper or thin media. 



media? 

Are you using the printer in a 

wrong environment such as in 

direct sunlight? 

Use the printer in the 

approved environment. 

Remove incorrect light source 

or move printer. 


68




14. Using the wrong media size. 



media? 

Is the hold lever down? Make sure to hold the lever Setting Up the Printer 

down. 

When the media is loaded, is Either remove the curl or Setting Up the Printer 

the curled media facing 

upward? 

replace the media. 

Are you using the printer in a Use the printer in the Installing the Printer 

wrong environment? 

approved environment. 

Is the media sensor dirty? Clean the media sensor. Maintaining the 

Printer 

Are you reusing the media? Use new media. 

15. During printing, the media gets stuck. 



media? 


down. 

In case of using roll media, is The roll media and the Setting Up the Printer 


with the baseline, during the 

media detection sequence? 

baseline should be set 

parallel. 

Is the Scroller installed 

correctly? 

Install the Scroller correctly. Installing the Printer 

16. The printer does not work with a Centronics interface cable. 


Is the Centronics interface Make sure to connect the Setting Up the Printer 

cable connected? 

Centronics interface cable. 

When the printing data is sent 

from your station, does the 

data LED light? 

If the data indicator is not lit, 

contact your computer dealer. 

Are the printer Centronics 

setup mode and timing 

compatible with the computer 

settings? 

Is the type of command 

compatible with your 

computer and driver? 

Make sure the printer and the 

computer's timing are 

compatible. 

Check 'user' and 'command' 

setup. 

69




17. Bad quality of printed lines. 



media? 

Are you printing on the Make sure to load the media Setting Up the Printer 

printable side of the media? on the printing side. 

Print head requires cleaning? Clean the print head. Understanding the 

Control Panel and 

Printer Controls 

18. White or black streaks occur in your prints. 



media? 


down. 

Is the Scroller loaded 

correctly? 

Load the Scroller correctly. Installing the Printer 

70

INDEX 

A 

Accessories included ....................................... 17 

C 

Cancel Key .................................................... 45 

Centronics interface......................................... 25 

network interface card....................................2 

Cleaning........................................................ 45 

Control Panel ................................................. 44 

D 

Data LED ...................................................... 45 

E 

Error LED ..................................................... 45 

Ethernet Cable 

connecting ................................................. 26 

EtherTalk ........................................................2 

F 

FCC 

compliance ..................................................5 

G 

Getting help 

from Kodak Web site.....................................1 

H 

Head alignment 

checking.................................................... 42 

Head Cleaning Wiper 

cleaning .................................................... 60 

Head washing procedure 

3038 Printer ............................................... 56 

3043 and 3062 Printers................................. 58 

I 

Ink 

switching between types............................... 55 

Ink cassettes 

acclimatizing.............................................. 29 

installing ................................................... 28 

replacing ................................................... 51 

replenishment............................................. 32 

IP address 

setting....................................................... 26 

K 

Kodak Professional’s Enhanced Imaging (EI) Inkjet 

Media .........................................................1 

L 

Liquid Crystal Display ..................................... 47 

M 

Media ........................................................... 46 

cut sheet media 

checking correct position of ...................... 35 

guidelines for handling................................. 33 

loading...................................................... 33 

loading cut sheet ......................................... 34 

loading roll ................................................ 37 

printable side.............................................. 33 

roll 

sheet media..............................................1 

Media Cutter Blade 

replacing ................................................... 62 

Media Weight ................................................ 47 

Menu Mode Operation ................................ 46, 48 

Menus 

structure of ................................................ 49 

N 

Network cable 

RJ45......................................................... 26 

Network interface card..................................2, 26 

Novell Netware ................................................2 

O 

Operating modes...............................................2 

P 

Parallel Cable 

connecting ................................................. 25 

Piezo-Electric technology ...................................1 

Power Cable 

connecting ................................................. 27 

Print quality 

adjusting ................................................... 42 

Printer 

allowing adequate space for .......................... 14 

assembly ................................................... 20 

components................................................ 18 

operating environment ................................. 14 

power supply.............................................. 14 

71

Q 

Quality / Speed............................................... 46 

R 

Resolution ..................................................... 46 

RIP software ....................................................2 

Roll Media 

checking position of .................................... 39 

Roll Media Position 

adjusting ................................................... 41 

S 

Scroller 

installing ................................................... 38 

Shift-button.................................................... 47 

Supported media types .......................................1 

Switching ink types ......................................... 55 

T 

TCP/IP............................................................2 

Troubleshooting.............................................. 65 

U 

Used waste liquid box 

disposing of ............................................... 53 

W 

Waste Box 

emptying ................................................... 53 

Windows 95/98/NT ...........................................2 

72

EASTMAN KODAK COMPANY 

Rochester, New York 14653 

Kodak and Kodak Professional are 

trademarks of Eastman Kodak Company. 

Part No. 6B4653 © Eastman Kodak Company, 2000

KODAK PROFESSIONAL Large Format 3000 Series Inkjet Printers

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