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Order, Delivery and Return Policies
Ordering made easy...
Visit www.shop.ivoclarvivadent.com
to place orders online 24/7. Additional support is available
from our Customer Service Associates by calling Toll-Free
1-800-533-6825 Monday through Friday 8:00 a.m. – 7:00
p.m. (EST), or e-mail at customer.service@ivoclarvivadent.com.
In addition to payments by check or leasing, Ivoclar Vivadent, Inc.
accepts MasterCard, Visa, Discover*, American Express*.
*Available in U.S. only.
Terms of Sale/Purchasing Options
• Payment due Net 30 days from invoice date.
• All past due transactions incur interest charges of 1.5%
per month (18% per year).
• Shipments are F.O.B. Amherst, NY.
• All prices are subject to change without notice.
• Leasing plans may be available upon request.
• Invoice order terms and conditions apply.
• Order not accepted unti reviewed and accepted
by Ivoclar Vivadent.
Delivery Services
• Our standard shipping method in the U.S. is via UPS
Standard Air Service.
• Alternative services are available for priority and 2 nd day.
Satisfaction Guarantee
Ivoclar Vivadent, Inc. is proud to extend a 30-day
“Satisfaction Guaranteed” return policy. Any Ivoclar
Vivadent, Inc. product or equipment that does not perform
to the satisfaction of the customer will be replaced
or credited within 30 days of purchase by the customer.
NOTICE
Prices in effect
August 15, 2011
The statements presented herein are based upon the best available
data and practices known to Ivoclar Vivadent, Inc., at the present time,
but are not representations of warranties, expressed or implied of
performance, results or comprehensiveness of such data, nor is the
freedom from any patent, or an offer of license under any patent,
owned by Ivoclar Vivadent, Inc., or by others to be inferred.
If not properly used, the products mentioned herein can be hazardous.
All purchasers of these products should communicate all the health and
safety information about the products to their customers or employees
as the case may be. Ivoclar Vivadent, Inc., recommends that, before
anyone uses or handles the products mentioned herein, they read and
understand the precautionary and other information on the product
label and instructions, as well as in the Material Safety Data Sheet.
Product Return Policy:
Consumables (Porcelain, Merchandise, etc.)
• Must be in saleable condition to receive credit.
• Discontinued, obsolete, expired, damaged or opened
items will not be accepted for credit.
• Amount credited will be based on invoice price less
15% restocking fee. Invoice must accompany product
return.
• Shipping charges are the responsibility of the customer.
Alloys
• Return of High Noble and Noble metal products in saleable
condition will be credited based on invoice or current
market value (if lower) less $15.00 per ounce. Such products
which are not in saleable condition will be processed by
refining and credit will be calculated accordingly.
• Predominantly base metal products returned in
saleable condition will be credited based on invoice
less $3.50 per ounce.
• Invoice must accompany product return.
• Shipping charges are the responsibility of the customer.
Equipment
• Equipment under warranty will be repaired according to
the terms of the specific equipment warranty.
• Equipment out of warranty will be repaired with all
charges (including parts and labor) the responsibility of
the customer.
• Used equipment cannot be returned for credit.
Teeth
• Complete sets of teeth may be returned only in exchange
for the equivalent value of new teeth.
• Broken sets of teeth may be returned only in exchange
for the equivalent value of complete sets. Broken sets
will be accepted up to a maximum value of 50% of a
customer’s previous month purchases.
• In order to qualify for exchange, teeth must (a) currently
be available in the Ivoclar product line, (b) be on their
original card (loose teeth cannot be accepted), and (c)
clean, not adjusted or ground on.
• Shipping charges are the responsibility of the customer.
All returns should be sent to:
Ivoclar Vivadent, Inc.
Attention: Returns Department
175 Pineview Drive
Amherst, NY 14228