REQUEST FOR PROPOSALS FOR FACILITIES MANAGMENT ...

successfully made and or there is no longer any impact on school
operations or employees.
4.2.6.3.4 Urgent Service Calls (Priority II):
Urgent Service Calls correct failures which do not immediately threaten
personnel or property, but which could soon inconvenience and/or affect
the health of personnel, lead to property damage, increase the risk of
equipment failure, or lead to disruptions in school operations. The
Contractor shall respond and be on the job site and working within 2
working hours after receipt of an Urgent Service Call when the call is
received during regular working hours. The Contractor shall respond on
the next business day if the urgent service call is issued after normal work
hours. Note: Urgent calls carried over to the following workday must be
responded to within one hour of the start of the next workday. Once
begun, the work shall be performed to completion within 3 calendar days.
Urgent Calls shall normally be accomplished during normal District work
hours.
4.2.6.3.5 Routine Service Calls (Priority III):
Service Calls will be classified as Routine when the work does not qualify
as an Emergency or Urgent call. Examples of Routine Service Calls
include: loose baseboard trim, dripping faucets, broken interior locksets,
floor tile, damaged wall, etc. The Contractor shall contact the school
reporting the need for service condition within 2 days of receipt of the
routine service call. Routine Service Calls shall be completed and closed
within 10 work days.
Service Call Response/Completion Requirements:
Emergency: Respond within 10 minutes of notification and work to
completion or contain the emergency. Complete all
work in 2 days.
Temperature: Respond within 1 hour and alleviate the discomfort.
Work to completion.
Urgent: Respond within 2 hours of notification during normal
work hours or start of next workday. Complete all work
within 3 days.
Routine: Respond to customer within 2 days of notification
received. Complete work within 10 work days.
The Contractor shall perform service calls in accordance with the abovementioned
requirements to ensure quality customer service and continuity
of operations and/or to return equipment to operational service as soon
as possible. If repairs cannot be accomplished within these time frames
due to circumstances beyond the Contractor’s control, the Contractor
shall provide within 24 hours the following to the Operations Manager:
• A written explanation for the delay
• The estimated time for completion
• Evidence showing that the Contractor has made every effort to
comply with the contract service call time frames.
4.2.7 Request for Issue of District Furnished Supplies:
The Contractor shall identify supplies needed to perform tasks by filing a "Requisition" in the
District’s database. Upon receipt of the Operations Managers approval of the request, (i.e.,
a Purchase Order) the required supplies shall be obtained.
4.2.8 Task Planning and Control:
The Contractor shall proactively generate work orders, plan, prioritize, and distribute tasks
based on generated work orders. The Contractor shall document the next day’s