REQUEST FOR PROPOSALS FOR FACILITIES MANAGMENT ...

systems resulting in hot/cold complaints, miscellaneous electrical, plumbing,
architectural, carpentry, and structural system repairs, etc. The Contractor shall
respond to and correct these problems as specified herein, including any needed
repairs. Service Calls are typically brief in scope, and do not usually require
detailed job planning. Should the Contractor identify additional repair/service call
work that is needed in the course of performing other work under this contract such
as quality control inspections, preventive maintenance, or other service calls, the
Contractor shall immediately take care of such issues. The Contractor shall identify
repair work as follows: description of work, location of work, and a Contractor pointof-contact.
While awaiting service call documentation, the Contractor shall diligently
perform all required work discovered in a timely manner and shall remain fully
responsible for maintaining effective maintenance and repairs of all building
systems and equipment.
4.2.6.3 Service Call Reception:
4.2.6.3.1 Service Call Reception During Regular Work Hours:
The Contractor’s personnel will perform Service Call reception during
regular working hours, obtain a description of the problem or requested
work, date and time received, location, point of contact with telephone
number, and other appropriate information and classify each call with a
Task Priority of I, II or III as described below. If the call is classified as
Emergency or Urgent, the Contractor’s personnel will notify the
Operations Manager by phone or voice communication that an
emergency or urgent work order ticket has been issued.
4.2.6.3.2 Service Call Reception after Normal District Working Hours:
The Contractor shall provide the District with a list of qualified personnel
(and pager and cell phone numbers) to be called when emergency
service is required after normal District working hours. The Contractor’s
telephone service shall also have a voice mail message providing the
emergency number to those called after hours. The Contractor shall
respond to the emergency within two hours and shall work the emergency
requirement until completion. The following day, the Contractor shall fill
out a Work Order Form to include a description of the after hours work or
problem, date and time received, date and time responded to, location,
and caller’s name and telephone number for each call received. These
forms shall be maintained at the Contractor’s facility but may be
requested by the District from time to time.
4.2.6.3.3 Emergency Service Calls (Priority I):
Emergency Service Calls consist of correcting failures on equipment or
structures which would immediately threaten personnel and property and
may result in a work stoppage until the support service or repair work is
successfully completed. Examples include, broken water pipes, electrical
outages, HVAC outages on critical equipment, clogged drains where
sewage backup/overflow exists, oil or gas leaks, inoperable pumps,
electrical hazards which may cause fire or shock, repairs to critical
mechanical systems, roof leaks, security concerns such as locking and
unlocking of exterior locks and doors, etc. The Contractor shall respond
immediately and be on the job site and working within 10 minutes after
receipt of an Emergency Service Call. The Contractor shall work
continuously without interruption and shall correct or secure the
emergency condition before departing the job site. All work on the
service call shall be completed in two calendar days or less. However, if
the situation is impacting school operations, is considered a safety hazard
or may result in detrimental damage to the facility or equipment, the
Contractor shall work continuously without stopping until the repairs are