Annual Report 2011 - Watercare

Watercare Services Limited
2011 ANNUAL REPORT
By law, Watercare is required to manage its operations efficiently with a view to keeping the
overall costs of water supply and wastewater services to its customers at minimum levels.
The company does not operate to make a profit and it is prohibited by statute from paying
a dividend to its owner, Auckland Council. Efficiencies generated through the establishment
of a single water company have seen retail prices fall, and 1,000 litres of mains-connected water
now costs $1.30 anywhere in Auckland. Watercare continues to strive for efficiency gains in all
aspects of its business while ensuring reliable services continue to be delivered to customers.
Jayne Cayo from
Solution Dynamics,
Watercare’s
mailhouse, checks
the first bill run in
November 2010 .
Above: Customer
Advisor Michael Viliua.
Overall score for
the focus area
99%
100
90
80
70
60
50
40
30
20
10
See page 3
PAGE 55
Sound financial management
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