Annual Report 2011 - Watercare

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Watercare Services Limited 2011 ANNUAL REPORT sound financial management Management of the company to meet business objectives at the lowest cost. Sound financial management PAGE 54 Return to Contents page
Watercare Services Limited 2011 ANNUAL REPORT By law, Watercare is required to manage its operations efficiently with a view to keeping the overall costs of water supply and wastewater services to its customers at minimum levels. The company does not operate to make a profit and it is prohibited by statute from paying a dividend to its owner, Auckland Council. Efficiencies generated through the establishment of a single water company have seen retail prices fall, and 1,000 litres of mains-connected water now costs $1.30 anywhere in Auckland. Watercare continues to strive for efficiency gains in all aspects of its business while ensuring reliable services continue to be delivered to customers. Jayne Cayo from Solution Dynamics, Watercare’s mailhouse, checks the first bill run in November 2010 . Above: Customer Advisor Michael Viliua. Overall score for the focus area 99% 100 90 80 70 60 50 40 30 20 10 See page 3 PAGE 55 Sound financial management Return to Contents page
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Annual Report 2011 - Watercare

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