<strong>Watercare</strong> Services Limited <strong>2011</strong> ANNUAL REPORT index Adopt A Stream ............................5, 42, 43, 53, 108 Asset Management Plan (AMP) .........11, 16, 42, 108 Auckland Council ..1, 6, 10, 12, 15, 17, 42, 61, 74, 102 Audit and Risk Committee ..................................18 Biogas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5, 46, 106 Capital expenditure ..................52, 63-65, 103, 109 Companies Act 1993, The ..............................15, 74 Customer satisfaction ........................................38 Drinking Water Standards for New Zealand .........22 Emissions ..........................................................46 Employment equity and diversity .......................33 Environmental Advisory Group .........17, 18, 42, 107 Funding Plan ................................................16, 42 Graduate Engineering Programme. . . . . . . . . . . . . . . . . . . 5, 33 Greenhouse gas emissions ..........................46, 106 Habitat improvement .........................................47 Hansen .............................................................57 Hunua No. 4 Watermain .......................4, 11, 14, 64 Legal compliance ..............................................42 Local Government (Auckland Council) Act 2009 .................................................15, 61, 87 Local Government (Auckland Transitional Provisions) Act 2010 ................................15, 61, 87 Local Government (Tamaki Makaurau Reorganisation) Act 2009 .........................15, 61, 87 Lost-time injuries .......................................32, 106 Maori Advisory Group ....................................17, 19 Midge ............................................................5, 47 Odour ............................................................5, 47 Overflows .......................................11, 28, 29, 108 Procurement .....................................................56 Project Hobson ..............................................4, 29 Project Improve .......................................5, 12, 109 Pukekohe water supply ....................11, 23, 25, 107 Puketutu Island ...................................4, 11, 12, 47 Rain Forest Express ...........................5, 42, 43, 107 Recycling .....................................................46, 49 Reliability Centred Maintenance ..............4, 52, 108 SAP Enterprise Asset Management Solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12, 57 Species preservation .........................................46 Staff training .....................................................33 Staff turnover ...............................................32, 78 Staff wellness ....................................................32 Statement of Corporate Intent .......15, 16, 17, 42, 66 Statement of Service Performance .......15, 105-110 Trade waste ..........................................1, 18, 47, 61 Trees for Survival ...........................................5, 47 Water demand management ....5, 18, 19, 52, 53, 106 Water quality ..............................23, 25, 43, 47,107 <strong>Watercare</strong> Coastal Walkway .................................5 <strong>Watercare</strong> Harbour Clean-Up Trust ..................4, 42 Zero Waste ...................................................46, 49 glossary Adopt A Stream <strong>Annual</strong> Water Quality <strong>Report</strong> Asset Management Plan Biogas Biosolids Regional Demand Management Plan ERP G3 Greenhouse gases Hansen NZIS Reliability Centred Maintenance (RCM) SAP Statement of Corporate Intent (SCI) Statement of Service Performance (SSP) Trade waste Unaccounted-for water loss Wastewater <strong>Watercare</strong>’s free education programme. A report that outlines <strong>Watercare</strong>’s water quality performance for the financial year. A document that defines <strong>Watercare</strong>’s best engineering judgement of the revenue and capital investment required to maintain the integrity of its asset base over a 20-year period. A by-product of the wastewater process that is comprised of approximately 65 per cent methane. A treated solid by-product of the wastewater treatment process. A plan that outlines how <strong>Watercare</strong> intends to achieve a 15% reduction in gross per capita water consumption by 2025. Enterprise resource planning (ERP) is a company-wide information system which consolidates information from various functions/departments. See SAP below. Version three of the Global <strong>Report</strong>ing Initiative guidelines for sustainability reporting. Gases that trap heat in the atmosphere. Examples of greenhouse gases are methane, perflurocarbons and nitrous oxide. A technology and information platform on which <strong>Watercare</strong> runs its customer business. New Zealand Immigration Service A framework which identifies the optimum time to maintain or replace assets based on operational performance, cost, health and safety and the environment. Systems, Applications and Products (SAP) is a company which offers enterprise resource planning solutions to companies to integrate information from various functions of that company under one system. See ERP above. The SCI represents <strong>Watercare</strong>’s public and legislative expression of accountability to its shareholder and establishes the agreement between the board and its shareholder. The SSP is a retrospective record of the performance of the company against the measures in its SCI. Any discharge into a sewer in the course of an industry or trade process. Water that is lost before it reaches the customer. Losses can be real losses (through leaks) or apparent losses (for example, through theft or metering inaccuracies). Liquid and solid matter discharged into the sewer network from domestic, commercial or industrial locations. PAGE 116 Zero Waste <strong>Watercare</strong>’s project to minimise or eliminate wastewater throughout the company. Return to Contents page
<strong>Watercare</strong> Services Limited <strong>2011</strong> ANNUAL REPORT Return to contents page